# Trace Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Trace Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more. Source: https://www.capterra.com/p/10029851/Trace --- # Trace Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Trace ## What is Trace? Struggling to onboard new team members or hand over tasks quickly? 🚀 Trace helps you document best-practice workflows and hack-arounds in seconds; making onboarding, async demos, and knowledge sharing seamless. Documentation is now as easy as just doing the task itself. Capture and share how-to guides in seconds. Instantly create step-by-step instructions for any task—so you can stop repeating yourself and focus on the work that matters. Trace records your process quietly in the background as you go. Just hit “Start Recording.” It automatically turns your actions into a clear, visual guide. Share it instantly with your team. The best part? The links always reflect the latest version. You’re great at what you do—now let others learn from you. With Trace, it only takes moments. Skip the manual documentation with guides that write themselves. Customize each guide with your own notes, images, and steps. Share knowledge effortlessly with one-click access. ## What is Trace used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $48 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://tracework.ai&name=Trace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trace 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $48 Per User, One Time Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Trace alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Trace Overview ### What company size and specific industries is Trace built for? Trace is designed for small, mid-sized, and large organizations that need support in human resources, training and development, and operations management. It fits businesses seeking tools for workforce administration, employee learning, and day-to-day operational oversight across those functional areas. Features and Usability ### What are the key features of Trace? Trace includes catalog management and knowledge management for organizing information, plus a content library and document storage for managing assets. It also offers a self service portal, customizable branding, full text search, and a drag and drop editor with rich text editing and text editing tools. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Trace offers a free version, plus the $48 one-time-per-user Pro plan with 10 members, 25 guide captures, 3 teamspaces, branching steps, and desktop plus browser capture. The $78 one-time-per-user Lifetime Deal includes unlimited guide captures, unlimited teamspaces and members, password protection, link and embed options. Integrations ### Which third-party tools and platforms does Trace integrate with? Trace connects natively to Confluence, Guru, Highspot, Miro, Notion, Zendesk AI, and Zoho Desk. These catalog integrations cover knowledge management, collaboration, and customer support platforms, giving Trace compatibility with seven third-party tools. Getting Started and Support ### What training and onboarding options does Trace offer? Trace offers live online sessions, documentation, and videos to help teams get started. Live online sessions provide guided setup and direct instruction, documentation gives written reference material for later review, and videos support self-paced learning and feature walkthroughs. Getting Started and Support ### What customer support options does Trace offer? Trace provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. Support details are limited to these channels, and no reviewer feedback is available to describe response times, helpfulness, or common frustrations with assistance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Content Library Centralized repository to store content and assets Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Document Storage Store and organize documents in a centralized system Drag & Drop Editor Editing tool that allows users to drag and drop images, icons, widgets, or other components Trace 11 features Create and manage digital catalog of products/services with their details, specifications, and price Centralized repository to store content and assets Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Editing tool that allows users to drag and drop images, icons, widgets, or other components Search for specific words or phrases within a document or database Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Input different types of content and edit text formats, fonts, font sizes, and colors Online portal through which end users can access the system, manage tasks, or obtain information Edit text as needed Get Advice We can help you find the software with the features you need. ## Pricing Free Version Pro $48.00 Per User,One Time It includes: - 25 guide captures - Desktop + browser capture - Branching steps - 3 teamspaces - 10 members Lifetime Deal - Unlimited Captures $78.00 Per User,One Time It includes: - Unlimited guide captures - Share with password protection, link & embed - Unlimited teamspaces & members ## Integrations [ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Miro](https://www.capterra.com/p/128955/Miro/)[ Guru](https://www.capterra.com/p/224830/Guru/)[ Highspot](https://www.capterra.com/p/148612/Highspot/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.