--- title: "Trace Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trace Software - reviews, pricing plans, popular comparisons to other Onboarding products and more." source_url: "https://www.capterra.com/p/10029851/Trace/" page_type: "product" language: "en" --- # Trace Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Trace ## What is Trace? \*\*OVERVIEW\*\* Struggling to onboard new team members or hand over tasks quickly? 🚀 Trace helps you document best-practice workflows and hack-arounds in seconds; making onboarding, async demos, and knowledge sharing seamless. Documentation is now as easy as just doing the task itself. Capture and share how-to guides in seconds. Instantly create step-by-step instructions for any task—so you can stop repeating yourself and focus on the work that matters. Trace records your process quietly in the background as you go. Just hit “Start Recording.” It automatically turns your actions into a clear, visual guide. Share it instantly with your team. The best part? The links always reflect the latest version. You’re great at what you do—now let others learn from you. With Trace, it only takes moments. Skip the manual documentation with guides that write themselves. Customize each guide with your own notes, images, and steps. Share knowledge effortlessly with one-click access. ## What is Trace used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $48 Per User, One Time Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trace?[Manage this product listing](https://www.g2.com/products/tracework-ai/claim_requests/new?auto=true) ## Trace Overview Updated September 2026 AI summary Trace provides small and midsize businesses with a cloud-based knowledge base platform focused on organizing internal information and documents. It offers catalog management, a content library, document storage, customizable branding, and both drag-and-drop and rich text editing. Key features include full text search, a dashboard for navigation, and a self-service portal to support efficient knowledge sharing. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trace 0.0 VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $48 Per User, One Time Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (5,315) Value For Money 0.0 (0) Value For Money 4.5 (5,072) Customer Service 0.0 (0) Customer Service 4.6 (5,086) ## Trace alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Trace Overview ### What company size and specific industries is Trace built for? Trace is designed for organizations in human resources, training and development, and operations management. The vendor description does not specify a company size, so the product appears suited to businesses that need support in these functional areas, from smaller teams to larger organizations. Features and Usability ### What are the key features of Trace? Trace offers catalog management and knowledge management for organizing information, plus a content library and document storage for storing files. It includes a self service portal, full text search, and customizable branding, along with a drag and drop editor, rich text editor, and dashboard for content setup and navigation. Pricing ### How much does it cost and what fees or limitations are included? Trace starts at $48 one time per user for the Pro plan, which includes 10 members, 25 guide captures, 3 teamspaces, branching steps, and desktop plus browser capture. A free version is available, and the $78 one time per user Lifetime Deal adds unlimited guide captures, teamspaces, and members. Integrations ### Which third-party tools and platforms does Trace integrate with? Trace integrates with 7 third-party tools, including knowledge management and support platforms such as Confluence, Guru, Highspot by Seismic, Miro, Notion, Zendesk AI, and Zoho Desk. These catalog integrations cover documentation, collaboration, and customer support workflows. Getting Started and Support ### What training and onboarding options does Trace offer? Trace provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided instruction, documentation gives written reference material for setup and feature review, and videos offer visual walkthroughs that users can access for self-paced learning. Getting Started and Support ### What customer support options does Trace offer? Trace provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users written guidance and a place to find answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,719 Onboarding reviews Not all knowledge base products cover every feature buyers care about most. Here is what reviewers highlight as essential when choosing a solution: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Knowledge Base Management** (**56%**) - **Content Management** (**52%**) Trace supports **Knowledge Management**. However, it does not include **Knowledge Base Management** or **Content Management**. Instead, it offers **Full Text Search** (**41%**), **Text Editing** (**42%**), and **Document Storage** (**39%**), which still give teams useful ways to find information, create and update written resources, and keep documents organized in one place, helping businesses improve access to internal knowledge and maintain more consistent information sharing. Browser Extension Product offers a browser extension that validates or enriches lead information within the user’s browser. Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Content Library Centralized repository to store content and assets Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Document Storage Store and organize documents in a centralized system Trace 14 features ### All Features - Browser Extension: Product offers a browser extension that validates or enriches lead information within the user’s browser. - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Content Library: Centralized repository to store content and assets - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Knowledge Sharing: Allows users to upload, share, and collaborate on a variety of documents and file types. - Organization: Automatically assigns relevant followup tasks and notifies appropriate team members of status after testing. - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Text Editing: Edit text as needed --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10029851/Trace/pricing/) Pro $48.00 Per User,One Time It includes: - 25 guide captures - Desktop + browser capture - Branching steps - 3 teamspaces - 10 members Lifetime Deal - Unlimited Captures $78.00 Per User,One Time It includes: - Unlimited guide captures - Share with password protection, link & embed - Unlimited teamspaces & members ## Integrations [ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Miro](https://www.capterra.com/p/128955/Miro/)[ Guru](https://www.capterra.com/p/224830/Guru/)[ Highspot by Seismic](https://www.capterra.com/p/148612/Highspot/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.