Who Uses This Software?

Kaseya VSA is purpose built for MSPs and IT professionals looking to deploy new tools that will help them scale operations and gain insight into key systems information.


Average Ratings

24 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kaseya
  • www.kaseya.com
  • Founded 2004
  • United States

About Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates all your key management capabilities into a single platform. VSA makes your IT staff more productive, services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Help Desk, Patch Management, AV/AM, Process Automation, and more.


Kaseya VSA Features

  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Event Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • IP Protection
  • Spyware Removal
  • Two-Factor Authentication
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting

Kaseya VSA Reviews Recently Reviewed!

1d5d4b1ba9c82d3b2dd5781031d15096

Great software for our IT department. Increased productivity by 100%

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

Cons: Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,

Overall: Helps my IT staff with their day to day work making them more productive

We always use this software for IT remote support.

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is easy to install on user client pc, and easy to update and manage it.
Cost is good.

Cons: Admin needs many management software updates, and it always needs a reboot. If admin uses the old version, it didn't work.

Have had the product in my control for over a year and am still not able to fully use it

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to centralize a, automate and monitor lot of our IT functions. The windows update and application update module is a really nice add-on to address all vulnerable applications.

Cons: Asset management and Active Directory integration. Lack of Chromebook options. The support has been challenging to work with on higher end issues.

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons: Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Website app works great but updates every time.

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Kaseya live connect is great. Remote control is fast when it is installed correctly. Controlling CMD on the background is the best.

Cons: There is no option to turn off the screen. It needs to update often and it won't let you do a remote session until you update. This is very critical in emergency situations.

Kaseya has made managing a large fleet of systems with minimal resources a breeze.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We make the most use of the ability to create scripts for automating day to day tasks such as installs or updates on the client machines. It has saved a lot on our man hours since we manage the entire District with one full time and one part time IT staff.

Cons: The only issues we've run into with the software is some issues with the earlier version of the KAV component. Many of the issues we had have been patched out of the system at this point however.

Overall: We have saved a lot of time dedicated to working on each machine locally. Between remote installs and remote access it keeps out efficiency maxed out.

Frustrating and disappointing

Nov 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Cons: IT Center is clearly the child that gets no respect. Users are left with poor support and little applicable documentation.

Overall: It's already installed. (and would be too hard to switch to something better. )

Once it's configured it's great. Complicated to learn though

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: live connect and remote control of endpoints is great. KSDU is nice when it works but the reporting isn't accurate. Service Desk module is good and we use it everyday.

Cons: SQL backend makes updates a pain. Everytime we update we have issues. Would love to migrate to the cloud but no migration options are available.

Overall: central portal for remote management and service desk.

overall good, lots of different functionality, not streamlined

Nov 14, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is the jack of all trades, master of none. it manages a lot of things decently, but really does not excel at anything

Cons: if you dont take the time to learn EVERYTHING, there are lots of little caveats that makes other things harder; reporting, logging etc

Overall: remote management

I could not be happier with this software. It does exactly what I need it to do

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to push out software, settings, and anything else I'd like. It's almost like group policy for the cloud

Over the years, functionality has decreased.

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The liveconnect feature is quick, and vital to our operations. Multiple techs use this every day for our onsite support.

Cons: We have continually lost functionality. The latest victim is the iPad app for the help desk. We have over 75 techs that rely on this every day and we are wondering what is next for us with this portion of the product.

Kaseya VSA review!

Nov 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Automation Ease of use Fully Featured Great integration Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons: Customer support is terrible. Purchasing new agent licenses is difficult slow, lousy features for the price The UI needs an update, and some of the workflows are less than ideal

Great software - I use this every day!

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can get all of my work done in a single screen and I don't have to have multiple tabs open and also makes me more productive.

Cons: Can be a little buggy sometimes, but support can usually can help fix the issues in no time at all.

My primary use is remote desktop support. Reminds me of the old DIAL UP days.

Jul 12, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: When it works it is easy to use as long as you assemble your connection structure carefully. Works in both IE and Chrome desktop edition.

Cons: Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Overall: Daily connect to customer sites and help them with their issues. File transfer use to work but the last update seems to have broken this feature. It is easy to install for end users who are not tech-savy.

Vendor Response

by Kaseya on July 12, 2017

Stanley, we are sorry to hear that you¿re experiencing issues with VSA. POS-PLUS is a longtime Kaseya customer, so I can understand how frustrated you must be with the issues with Live Connect. We always strive to do right by our customers, and would like to work with you to find a resolution. Let¿s find a way to get in touch directly to take care of your issues.

I been using it for over 10 years and its amazing

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you're looking for a solution that keeps coming up with new modules every year this is the way to go!

Cons: The only con i have to say is not everyone can afford it to be honest but knowing your customers are secure makes the whole difference

Kaseya is awesome

Mar 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations.

Best RMM tool in the market.

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: If you are looking for a RMM tool, look no further. It is one in all toll for all your needs. Its powerful and easy to use. So, get your team on it, they would love it.

RMM is Table Stakes Today!

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: LiveConnect, plug-ins, Automation Exchange.

Cons: Support could be quicker at times, but adding the telephone option has been good

Overall: I've been in the IT services industry for 17 years. I've tried or used just about every tool under the sun. While Kaseya VSA isn't the prettiest (today), it is best in class. One of the strongest features is the newest update to LiveConnect (remote control). LiveConnect is very fast and provides access to a host of features and tools with no user interruptions. The release of the Automation Exchange has been a boon to our technical resources as well. Kaseya has come a long way on the integration front as well, adding new and useful plug-ins on a regular basis.

The best its ever been!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.

Best RMM tool on the market. Period.

Nov 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons: Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Overall: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.

Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.

That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.

But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.

Everyone can find something they will love in Kaseya.

Recommendations to other buyers: Itemizes you Must-haves, should-haves and nice-to-haves, and then test drive each platform - and the sexiness of the UI should NOT be on any of them - an RMM platform is a tool, not a date :) Pick the right tool for the job you need to do. As an IT service provider, for us that tool is Kaseya

Excellent Platform for Running IT

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Remote control is integrated into the product, and actually works. Very powerful scripting and automation. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc). Product is improving.

Cons: The UI needs an update, and some of the workflows are less than ideal. Support could be better.

Overall: I've been around the industry for long enough to have used most of the rmm providers, and I'll start by saying that they all have their strengths and weaknesses. Some are robust and powerful, others are easy to use but limited. Kaseya VSA falls into the robust and powerful category - it takes some expertise and configuration, but what you have here is a system that is capable of automating the majority of your IT operations.

Alerts and logs work as you would expect, and are pretty dependable. Patching is really solid in the platform, you'll be able to setup automation scripts to do most of what you need once you get some experience in the platform. Remote Control is pretty darn good too - it's fast and the UI was recently improved.

You'll need to dedicate time and resources to getting it up and running. It's not the worst startup in the world, but it takes some learning and hours of configuration. Support is hit or miss, just expect that with pretty much every rmm player in this space - I've yet to be truly wow'd by support. Lean on the community if you hit roadblocks and support isn't coming through. There are some good groups of people who can assist or share practices.

The service desk in VSA needs to be extended with something else though, so consider that when purchasing.

Terrible support, worse customer service

Nov 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: their initial sales pitch was good and convinced us to buy it.

Cons: terrible customer service, NO Support, slow, lousy features for the price

Overall: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Recommendations to other buyers: avoid at all costs.

4 out of 5 - Customer Support needs improvement

Jun 29, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.

Pros: Automation Ease of use Fully Featured Great integration

Cons: Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.

Recommendations to other buyers: I spent 3 year evaluating RMM software. I started with spiceworks. I checked out labtech, they require Microsoft.net framework and a 50 MB+ download for their windows only administration tool. And the interface is complicated. ConnectWise will try to sell you labtech because they own it. but don't buy into their pitch. buy the platform you find easiest to use. Kaseya is webbased, use a mac? yep you can administer your client, no tool to download

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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