--- title: "Helpion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helpion Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/10029954/Helpion/" page_type: "product" language: "en" --- # Helpion Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Helpion ## What is Helpion? Cloud-based service management software that optimizes IT operations through tools for planning, managing changes, and automating workflows. The platform features four key modules: ticket management with SLA capabilities, asset management for tracking hardware and software throughout their lifecycle, change management for systematic IT modifications, and a knowledge base as a central repository for organizational information. Helpion is a cutting-edge Service Management software designed to optimize your IT operations. From planning and managing IT changes to automating workflows, it provides a comprehensive platform for effective service management. Helpion’s powerful tools and features ensure smooth IT processes, rapid problem resolution, and streamlined business operations. With Helpion, you gain unparalleled control over your IT infrastructure. By simplifying tasks and enhancing collaboration, Helpion ensures your IT operations run more efficiently and save time. ## What is Helpion used for? [ITSM](https://www.capterra.com/itsm-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpion?[Manage this product listing](https://www.g2.com/products/helpion/claim_requests/new?auto=true) ## Helpion Overview Updated September 2026 AI summary Helpion provides IT service management solutions for organizations of all sizes, offering core functions such as incident, problem, and change management, asset tracking, and a self-service portal. Its features include workflow management, customizable dashboards, third-party integrations, and remote monitoring. Available on web, desktop, and mobile platforms, Helpion supports teams in managing IT support processes and service delivery. ## FAQs about Helpion Overview ### What company size and specific industries is Helpion built for? Helpion is designed for enterprises, IT teams, and tech-driven businesses that need to improve service delivery and automate support and operational workflows. It is best suited to larger organizations and technology-focused sectors that manage complex internal processes and want to work more efficiently. Features and Usability ### What are the key features of Helpion? Helpion offers help desk management, support ticket tracking, incident management, and problem management for service operations. It also includes a self-service portal, knowledge base management, service catalog, workflow management, and SLA management, plus reporting and statistics, alerts and notifications, access controls, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Helpion starts at £15 per user/month for the Essentials plan, with Professional at £20 and Enterprise at £60. A free version and free trial are available. Essentials includes asset management, knowledge base, reporting, self-service, and ticket management; higher tiers add automation, SLA, analytics, dedicated support, and integrations. Getting Started and Support ### What training and onboarding options does Helpion offer? Helpion provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, webinars cover planned topics, and documentation offers written reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Helpion offer? Helpion provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support is presented across multiple contact and self-service options, giving users several ways to get assistance when needed. ## Features AI summary Based on 834 ITSM reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Helpion supports all three of the features reviewers identify as most important: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Combined, these capabilities help businesses keep visibility into IT assets, handle service requests efficiently, and respond to disruptions faster, allowing teams to maintain service quality and keep operations running smoothly. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Helpion 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10029954/Helpion/pricing/) Helpion Essentials £15.00 Per User,Per Month It includes: - Ticket Management - Basic Asset Management - Knowledge Base - Self-Service Portal - Reporting and Dashboard Helpion Professional £20.00 Per User,Per Month It includes: - Change Management - Problem Management - Advanced Asset Management (CMDB) - Service Level Agreement (SLA) - Automation of Business Processes Helpion Enterprise £60.00 Per User,Per Month It includes: - IT Project Management - Advanced Reporting and Analytics - Customizable Workflows - Integrations (with other business systems) - Dedicated Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.