# Helpion Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helpion Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/10029954/Helpion --- # Helpion Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Helpion ## What is Helpion? Cloud-based service management software that optimizes IT operations through tools for planning, managing changes, and automating workflows. The platform features four key modules: ticket management with SLA capabilities, asset management for tracking hardware and software throughout their lifecycle, change management for systematic IT modifications, and a knowledge base as a central repository for organizational information. Helpion is a cutting-edge Service Management software designed to optimize your IT operations. From planning and managing IT changes to automating workflows, it provides a comprehensive platform for effective service management. Helpion’s powerful tools and features ensure smooth IT processes, rapid problem resolution, and streamlined business operations. With Helpion, you gain unparalleled control over your IT infrastructure. By simplifying tasks and enhancing collaboration, Helpion ensures your IT operations run more efficiently and save time. ## What is Helpion used for? [ITSM](https://www.capterra.com/itsm-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lesoft.com&name=Helpion) ## FAQs about Helpion Overview ### What company size and specific industries is Helpion built for? Helpion is designed for enterprises, IT teams, and tech-driven businesses that need to improve service delivery, automate workflows, and manage support and operations more efficiently. It is best suited to larger organizations and technology-focused sectors that handle complex internal processes and service requests. Features and Usability ### What are the key features of Helpion? Helpion offers help desk management, support ticket tracking, incident management, and problem management for service operations. It also includes a self service portal, knowledge base management, service catalog, SLA management, workflow management, reporting and statistics, plus asset tracking and inventory management. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Helpion starts at £15 per user per month for the Essentials plan, with Professional at £20 and Enterprise at £60. A free version and free trial are available. Essentials includes asset management, a knowledge base, reporting, a self-service portal, and ticket management. Getting Started and Support ### What training and onboarding options does Helpion offer? Helpion provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover product topics for groups, and documentation offers written reference materials for self-paced review. Getting Started and Support ### What customer support options does Helpion offer? Helpion provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available in the catalog data, so user experience details such as response time or helpfulness cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Helpion 43 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Assemble applications and processes by dragging over and arranging pre-built components Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Control system behavior and appearance, and access and report on system status/health from a distant location Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Helpion Essentials £15.00 Per User,Per Month It includes: - Ticket Management - Basic Asset Management - Knowledge Base - Self-Service Portal - Reporting and Dashboard Helpion Professional £20.00 Per User,Per Month It includes: - Change Management - Problem Management - Advanced Asset Management (CMDB) - Service Level Agreement (SLA) - Automation of Business Processes Helpion Enterprise £60.00 Per User,Per Month It includes: - IT Project Management - Advanced Reporting and Analytics - Customizable Workflows - Integrations (with other business systems) - Dedicated Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.