--- title: "Pitney Bowes Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pitney Bowes Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10029961/Pitney-Bowes/" page_type: "product" language: "en" --- # Pitney Bowes Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pitney Bowes ## What is Pitney Bowes? Pitney Bowes is a trusted technology partner helping UK organisations take control of physical & digital documents and track people, post, & assets with confidence. Our secure solutions reduce admin, cut costs, and improve visibility - supporting compliance and sustainability. Used by government departments, NHS Trusts, universities, and organisations of all sizes, our solutions support a range of workflows including document digitisation, outsourced print & digital mail delivery, mailroom operations, shipping software, delivery & asset tracking, and staff & visitor management. We provide real-time oversight, audit trails and secure access. Solutions can run on our platform, as standalone software, or alongside your existing systems. Hardware is available where needed. We work with in-house teams, FM providers and third-party contractors, whether you purchase through a framework or directly. We coordinate to meet delivery, installation and ongoing operational needs. ## What is Pitney Bowes used for? [Shipping](https://www.capterra.com/shipping-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/)[Mailroom Management](https://www.capterra.com/mailroom-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £29.95 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pitney Bowes?[Manage this product listing](https://www.g2.com/products/basic-online-service-desk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pitney Bowes 5.0 (2) VS. [### ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting Price £29.95 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (500) Value For Money 4.5 (2) Value For Money 4.5 (452) Customer Service 5.0 (2) Customer Service 4.4 (430) ## Pitney Bowes alternatives [Easyship](https://www.capterra.com/p/170399/Easyship/) [4.4 (288)](https://www.capterra.com/p/170399/Easyship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170399/Easyship/) [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,663)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) [4.4 (923)](https://www.capterra.com/p/90069/Stamps-com/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/90069/Stamps-com/) Highest Rated [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) [4.9 (1,006)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172133/Pirate-Ship/) ## FAQs about Pitney Bowes Features and Usability ### What are the key features of Pitney Bowes? Pitney Bowes offers mail, shipping, and visitor management features including package tracking, shipment price calculation, intelligent mail support, barcode/label management, and delivery tracking. It also includes document management tools such as OCR, document capture, electronic signature, audit trail, workflow management, and role-based permissions. Getting Started and Support ### What training and onboarding options does Pitney Bowes offer? Pitney Bowes provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled topic-based learning, and documentation and videos give teams reference material for self-paced review and feature guidance. Getting Started and Support ### What customer support options does Pitney Bowes offer? Pitney Bowes provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features Alerts/Notifications 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems API 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Multi-Location 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Order Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Pitney Bowes 86 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Expiration Management: Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc. - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Badge Management: Create, manage, and print wearable badges - Barcode/Label Management: Print and scan barcode or labels - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Corporate/Business: Software specialized for corporate use - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Facial Recognition: Identify and analyze unique facial features in images or videos - File Conversion: Convert files to a different format - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Intelligent Mail Support: For sorting and tracking mails and letters - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Package Tracking: Track the parcel or consignment delivery status - Parking Management: Manage, optimize, and automate tasks related to parking operations - Photo Capture: Capture photos for any type of use case - Pre-Registration: Manage the pre-registration process - Print Management: Helps control, track and monitor printing processes - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Signature Capture: Digitally capture and store a person's handwritten signature - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Free Version Visitor Management £29.95 Other, Document Management £80.00 Flat Rate,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MR Michael R. Office Manager Real Estate ### "Strong service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 21, 2026 Pros Pitney Bowes offers a good online service and strong customer support. The document management is efficient. Cons Sometimes the automatic tag identifier on mail print can be hard to use when separating documents. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 23, 2026 Thank you for taking the time to leave a review and for sharing your experience after more than two years as a Pitney Bowes customer. It's great to hear that our Hybrid Mail online print mail service and customer support have supported your business. Thank you also for highlighting your experience with the automatic tag identifier. Feedback like this helps us continue to improve. My colleague Ian will be in touch tomorrow to better understand your experience and see how he can help. Thank you again for your review. Sabina AS Ashley S. Business Operations Real Estate ### "Daily User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2024 Pros We love using the platform to track our visitors and mailings Cons No current cons of using this platform, we love it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.