--- title: "LiveChat 360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveChat 360 Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10029962/LiveChat-360/" page_type: "product" language: "en" --- # LiveChat 360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) LiveChat 360 ## What is LiveChat 360? LiveChat 360 is a customer service software that integrates WhatsApp, Facebook Messenger, and Instagram Direct messaging into a single platform. The system features a chatbot builder with drag-and-drop functionality, allowing businesses to create automated conversation flows. LiveChat 360 includes multi-agent support with distribution capabilities that organize teams by departments, and offers a visual sales funnel to track customer journeys. The platform enables businesses to manage multiple communication channels through one interface while maintaining conversation history. The software distributes incoming messages to appropriate departments, supports multiple operators using a single phone number, and provides tools for lead qualification. LiveChat 360 uses the official WhatsApp API, ensuring secure and reliable communication without requiring a connected mobile device. ## What is LiveChat 360 used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$697 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveChat 360?[Manage this product listing](https://www.g2.com/products/livechat-360/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveChat 360 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price R$697 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (73) Value For Money 0.0 (0) Value For Money 4.4 (58) Customer Service 0.0 (0) Customer Service 4.7 (52) ## LiveChat 360 alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) ## FAQs about LiveChat 360 Features and Usability ### What are the key features of LiveChat 360? LiveChat 360 offers live chat, real-time consumer-facing chat, chat/messaging, and customer support for direct customer communication. It also includes chatbot, automated responses, AI Copilot, and natural language processing, plus CRM, lead qualification, workflow automation, proactive chat, API, and code-free development for configured support workflows. Pricing ### How much does it cost and what fees or limitations are included? LiveChat 360 starts at R$697 per month for the Smart plan, which supports up to 3 operators and includes 1,000 24-hour consultations, 5 chatbot flows, and WhatsApp Official API for 1 number. The Platinum plan is R$1,097 for up to 6 operators, and the Black plan is R$1,497 for up to 15 operators. Getting Started and Support ### What training and onboarding options does LiveChat 360 offer? LiveChat 360 provides videos for training and onboarding. Videos can support self-paced learning and give teams a visual reference for setup steps, feature overviews, and basic product use. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does LiveChat 360 offer? LiveChat 360 provides Email/Help Desk and FAQ/Forum support options. These channels give users a way to submit questions directly or search for common answers. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be described here. ## Features AI summary Based on 6,967 Chatbot reviews Capterra data shows that buyers of Live Chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) LiveChat 360 includes **Chat/Messaging**, covering the most-requested capability for this category. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), which still gives businesses a direct way to respond to website visitors and customer inquiries as they happen, helping teams handle conversations faster and improve customer communication. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system LiveChat 360 15 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10029962/LiveChat-360/pricing/) Smart R$697.00 Flat Rate,Per Month It includes: - Whatsapp Official API (1 Number) - Facebook Messenger - Instagram Direct - Easy Chatbot Builder - 5 chatbot flows - 1,000 24-hour consultations¹ - Unlimited messages in conversation - +200 Possible Integrations Platinum R$1,097 Flat Rate,Per Month It includes: - 2,000 24-hour consultations¹ - Department control - Advanced Chatbot - Sales funnel Black R$1,497 Flat Rate,Per Month It includes: - Unlimited Bots - Mass mailing (Whatsapp)​ Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.