# LiveChat 360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LiveChat 360 Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10029962/LiveChat-360 --- # LiveChat 360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) LiveChat 360 ## What is LiveChat 360? LiveChat 360 is a customer service software that integrates WhatsApp, Facebook Messenger, and Instagram Direct messaging into a single platform. The system features a chatbot builder with drag-and-drop functionality, allowing businesses to create automated conversation flows. LiveChat 360 includes multi-agent support with distribution capabilities that organize teams by departments, and offers a visual sales funnel to track customer journeys. The platform enables businesses to manage multiple communication channels through one interface while maintaining conversation history. The software distributes incoming messages to appropriate departments, supports multiple operators using a single phone number, and provides tools for lead qualification. LiveChat 360 uses the official WhatsApp API, ensuring secure and reliable communication without requiring a connected mobile device. ## What is LiveChat 360 used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$697 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveChat 360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://losungtecnologia.com.br/&name=LiveChat 360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveChat 360 0.0 VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price R$697 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (30) Value For Money 0.0 (0) Value For Money 4.4 (29) Customer Service 0.0 (0) Customer Service 4.7 (30) ## LiveChat 360 alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) ## FAQs about LiveChat 360 Features and Usability ### What are the key features of LiveChat 360? LiveChat 360 offers live chat, real-time consumer-facing chat, chatbot, and automated responses for customer support and communication management. It also includes AI Copilot, AI/machine learning, natural language processing, proactive chat, CRM, lead qualification, workflow automation, API, and code-free development. Pricing ### How much does it cost and what fees or limitations are included? LiveChat 360 starts at R$697 per month for the Smart plan, which covers up to 3 operators. The Platinum plan costs R$1,097 monthly for up to 6 operators, and Black costs R$1,497 monthly for up to 15 operators. No free plan or trial is listed. Getting Started and Support ### What training and onboarding options does LiveChat 360 offer? LiveChat 360 provides videos for training and onboarding. Videos support self-paced learning and can be used as reference material for setup steps, feature overviews, and ongoing review of product functions. Getting Started and Support ### What customer support options does LiveChat 360 offer? LiveChat 360 provides Email/Help Desk and FAQ/Forum support options. With no reviewer feedback available on support experiences, the available catalog details only confirm these channels and do not indicate response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system LiveChat 360 16 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Provide online support for your customers through live chat or help desk functionality Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Process and analyze human language in text or audio form Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Smart R$697.00 Flat Rate,Per Month It includes: - Whatsapp Official API (1 Number) - Facebook Messenger - Instagram Direct - Easy Chatbot Builder - 5 chatbot flows - 1,000 24-hour consultations¹ - Unlimited messages in conversation - +200 Possible Integrations Platinum R$1,097 Flat Rate,Per Month It includes: - 2,000 24-hour consultations¹ - Department control - Advanced Chatbot - Sales funnel Black R$1,497 Flat Rate,Per Month It includes: - Unlimited Bots - Mass mailing (Whatsapp)​ Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.