--- title: "Aura365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aura365 Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/10030130/Aura365/" page_type: "product" language: "en" --- # Aura365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Aura365 ## What is Aura365? Aura365 is an omnichannel analytics software that analyzes customer interactions across multiple communication channels. The platform utilizes AI and machine learning to extract insights from both voice and non-voice interactions, presenting findings through a dashboard. It includes post-facto speech analytics, sentiment analysis, topic modeling, compliance monitoring, quality assurance, and vernacular language support. Additionally, the system processes interactions in multiple languages, enabling organizations to conduct root cause analysis and gather customer insights. Aura365 integrates with existing systems to provide a comprehensive view of customer communications, helping businesses understand interaction patterns and identify areas for improvement in their customer experience strategy. ## What is Aura365 used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aura365?[Manage this product listing](https://www.g2.com/products/aura365/claim_requests/new?auto=true) ## Aura365 Overview Updated September 2026 AI summary Aura365 is a cloud-based solution for businesses of all sizes seeking contact center quality assurance with advanced AI capabilities. It combines workflow automation, reporting, sentiment analysis, and natural language processing to support operational oversight and process improvement. Integrations with popular communication platforms and machine learning features help organizations monitor activity, analyze interactions, and automate quality-related tasks. ## FAQs about Aura365 Features and Usability ### What are the key features of Aura365? Aura365 offers monitoring, workflow automation, reporting and analytics, machine learning, natural language processing, and sentiment analysis. These features support tracking activity, processing language data, analyzing sentiment, and generating reports for operational oversight and automated workflows. Integrations ### Which third-party tools and platforms does Aura365 integrate with? Aura365 integrates with 6 third-party tools, including communication and support platforms such as Amazon Connect, Exotel, Kaleyra, Knowlarity, Twilio, and Zendesk Suite. Getting Started and Support ### What customer support options does Aura365 offer? Aura365 provides Email/Help Desk support for users who need assistance with the product. No reviewer feedback on support experience is available here, so only the listed support channel can be confirmed. ## Features AI summary Based on 5,579 Contact Center Quality Assurance reviews Capterra reviewers highlight these as the features buyers care about most when choosing artificial intelligence software: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Natural Language Processing** (**34%**) - **Data Import/Export** (**31%**) Aura365 includes **Natural Language Processing**, which helps teams work with text-based inputs, extract meaning, and improve how users interact with AI tools. However, it does not offer **Generative AI** or **Data Import/Export**. Instead, it provides **Machine Learning** (**33%**), another feature buyers often value when comparing artificial intelligence products. This can help businesses identify patterns, improve predictions, and support data-driven decisions, giving teams useful AI capabilities for analysis and automation. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Machine Learning Enable businesses to implement machine learning algorithms on business data such as sales and revenue Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Natural Language Processing Process and analyze human language in text or audio form Quality Management Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Aura365 9 features ### All Features - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Natural Language Processing: Process and analyze human language in text or audio form - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[ Exotel](https://www.capterra.com/p/233144/Exotel/)[ Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)[ Kaleyra](https://www.capterra.com/p/190037/Kaleyra-Hexa/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.