--- title: "Automate 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Automate 365 Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10030141/Automate-365/" page_type: "product" language: "en" --- # Automate 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Automate 365 ## What is Automate 365? Gnani.ai is a conversational AI platform that provides virtual assistants for customer engagement. The system features a low-code, no-code interface that enables deployment of workflows across both voice and chat in multiple languages. The platform utilizes natural language processing and automatic speech recognition technology to facilitate human-like interactions. Its unsupervised learning engine continuously improves understanding and responses, enhancing the overall experience for users. Gnani.ai includes a single natural language understanding model that supports omnichannel interactions, while custom speech engines deliver accurate recognition. The platform can be implemented quickly, allowing organizations to benefit from conversational AI capabilities without extended wait times. Gnani.ai offers a comprehensive solution for automating customer interactions across various communication channels. ## What is Automate 365 used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Automate 365?[Manage this product listing](https://www.g2.com/products/automate-365/claim_requests/new?auto=true) ## Automate 365 Overview Updated September 2026 AI summary Automate 365 is a cloud-based chatbot solution designed for small businesses seeking to manage customer conversations efficiently. It combines AI and machine learning with automated responses and natural language processing to handle routine questions, and includes live chat to support real-time interactions. This setup enables teams to improve response quality and support users at scale. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Automate 365 includes **Automated Responses** and **Natural Language Processing**, so it covers two of the top features buyers look for in a chatbot. However, it does not include **Language Detection**. Instead, it offers other capabilities that reviewers also rate highly, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**). These features help businesses manage customer conversations in real time, improve response quality, and handle routine questions more efficiently, giving teams a practical way to support users at scale. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Configurable Workflow Configure existing workflows to meet your organization's needs Automate 365 12 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Configurable Workflow: Configure existing workflows to meet your organization's needs - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.