# Digital queue Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Digital queue Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/10030165/Digital-queue --- # Digital queue Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Digital queue ## What is Digital queue? Cloud-based and AI-enabled call center software that optimizes inbound telephony operations through digital queue management. The system features a digital waiting queue offering callers alternatives to hanging up, including scheduled callbacks, virtual waiting, and online appointment booking. The software allows for online appointment scheduling through websites and apps, provides outbound telephony solutions, and integrates with existing systems. It helps organizations manage call volume while maintaining service quality and improving overall customer experience through queue management and callback options. ## What is Digital queue used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Digital queue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.serviceocean.com&name=Digital queue) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digital queue 0.0 VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (881) Value For Money 0.0 (0) Value For Money 4.5 (792) Customer Service 0.0 (0) Customer Service 4.6 (812) ## Digital queue alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Digital queue Features and Usability ### What are the key features of Digital queue? Digital queue offers call center management features such as automatic call distribution, call routing, call transfer, and queue management. It also includes IVR for caller menus, call recording for storing conversations, and third-party integrations to connect with other business systems across inbound and outbound call center operations. Getting Started and Support ### What training and onboarding options does Digital queue offer? Digital queue provides live online training sessions for teams getting started. Live online sessions support guided instruction and allow users to ask questions while learning the product’s setup and core functions. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does Digital queue offer? Digital queue provides email/help desk and phone support. No reviewer feedback is available about support quality, response times, or common issues, so the support experience cannot be assessed from user sentiment. The listed channels indicate direct contact options for customers needing help. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transfer Transfers live calls to other agents Inbound Call Center A call center that primarily receives calls, typically customer service focused Digital queue 10 features Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response A call center that primarily makes calls, typically sales focused Monitor wait time and abandonment for incoming requests that have not been routed Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.