--- title: "TalkHeap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TalkHeap Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/10030175/TalkHeap/" page_type: "product" language: "en" --- # TalkHeap Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) TalkHeap ## What is TalkHeap? TalkHeap is an AI-powered business communication platform that integrates multiple communication channels into a unified system. The software combines voice, text, and fax capabilities with automation tools including AI agents for task automation, appointment reminders, WhatsApp chatbot integration, and customer outreach services. TalkHeap enables businesses to streamline communication processes through its intelligent hub that connects with existing business tools. The platform includes features for automated responses, client engagement, customer list management, and remote worker hiring capabilities. The system supports various industries with tailored communication solutions while maintaining security standards for enterprise environments. ## What is TalkHeap used for? [IVR](https://www.capterra.com/ivr-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TalkHeap?[Manage this product listing](https://www.g2.com/products/talkheap/claim_requests/new?auto=true) ## FAQs about TalkHeap Features and Usability ### What are the key features of TalkHeap? TalkHeap offers AI/Machine Learning, Natural Language Processing, and Chatbot capabilities for automated conversation handling. Its communication features include Multi-Channel Communication, Call Routing, IVR, and Computer Telephony Integration, while Interaction Tracking records customer touchpoints across channels for service and analysis. Integrations ### Which third-party tools and platforms does TalkHeap integrate with? TalkHeap integrates with 2 third-party platforms: HubSpot CRM and Shopify. These catalog integrations cover customer relationship management and ecommerce, giving TalkHeap connections to common business systems used for sales tracking and online store operations. Getting Started and Support ### What customer support options does TalkHeap offer? TalkHeap provides email/help desk and phone support. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 558 Unified Communications reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) TalkHeap includes **Call Routing**. However, it does not offer **Call Center Management** or **Automatic Call Distribution**. By supporting **Call Routing**, the product helps businesses direct incoming calls to the right destination faster, reducing manual handling and giving teams a more efficient way to manage caller flow. Call Routing Sends voice calls to a specific queue based on predetermined criteria Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Interaction Tracking Track interaction history by documenting conversations for contacts IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. TalkHeap 5 features ### All Features - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. --- Get Advice We can help you find the software with the features you need. ## Pricing Business Phone System - US Edition $14.99 Flat Rate,Per Month Business Phone System - UK Edition $9.99 Flat Rate,Per Month AI Agent $5.99 Flat Rate,Per Month Appointment Reminder $5.99 Flat Rate,Per Month Fax App - Send Only $8.99 Flat Rate,Per Month Fax App - Send and Receive $12.99 Flat Rate,Per Month ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.