--- title: "Item OMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Item OMS Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more." source_url: "https://www.capterra.com/p/10030221/Item-OMS/" page_type: "product" language: "en" --- # Item OMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Item OMS ## What is Item OMS? Item OMS is an order management system software that centralizes eCommerce operations. The system features unified sales order management for tracking order statuses and maintaining consistency across sales channels. The ITEM Order Management System (OMS) is a robust, integrated solution designed to streamline and optimize the entire order lifecycle for businesses. From order capture to fulfillment and post-sales support, ITEM OMS offers a centralized platform to manage diverse order types, boost operational efficiency, and elevate customer satisfaction. Built for the complexities of modern commerce, it provides the flexibility and scalability to adapt as your business evolves. ITEM OMS is the ideal solution for businesses seeking to modernize their order management, achieve operational excellence, and deliver exceptional customer experiences in today’s competitive landscape. ## What is Item OMS used for? [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Item OMS?[Manage this product listing](https://www.g2.com/products/item-oms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Item OMS 0.0 VS. [5.0 (21)](https://www.capterra.com/p/177956/Orderwerks/reviews/) Starting Price $30 Flat Rate, Per Month Starting Price $100 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (21) Value For Money 0.0 (0) Value For Money 5.0 (20) Customer Service 0.0 (0) Customer Service 5.0 (20) ## Item OMS alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (49)](https://www.capterra.com/p/161551/Propago/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [ShipStation](https://www.capterra.com/p/155621/ShipStation/) [4.6 (961)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155621/ShipStation/) [Shippo](https://www.capterra.com/p/146146/Shippo/) [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146146/Shippo/) ## FAQs about Item OMS Overview ### What company size and specific industries is Item OMS built for? Item OMS is designed for small to mid-sized businesses and larger retailers that need order management, inventory control, fulfillment, returns handling, customer service, and analytics. It fits commerce operations that sell physical products across retail and similar distribution-focused industries. Features and Usability ### What are the key features of Item OMS? Item OMS offers order management, order processing, and order routing for sales operations, plus inventory management, warehouse management, and purchase order management for stock control. It also includes shipping management, order tracking, returns management, reporting/analytics, multi-location support, and third-party integrations for connected fulfillment workflows. Pricing ### How much does it cost and what fees or limitations are included? Item OMS starts at $30 per month for the Plan-Starter, which includes 1 user and service customization. Higher flat-rate plans are Essential at $60, Plus at $90, Advanced at $200, Pro at $500, and Unlimited at $833. A free trial is available, and no setup fees are listed. Getting Started and Support ### What training and onboarding options does Item OMS offer? Item OMS provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the software. Getting Started and Support ### What customer support options does Item OMS offer? Item OMS provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep access, and chat. Because no reviewer feedback on support is available here, no user experience claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 3,064 Order Fulfillment reviews Capterra data shows that buyers of order management software rank the following features as their top priorities: - **Order Fulfillment** (**60%** of reviewers rated this feature as critical) - **Purchase Order Management** (**51%**) - **Inventory Management** (**61%**) Item OMS supports all three of the features reviewers value most: **Order Fulfillment**, **Purchase Order Management**, and **Inventory Management**. Together, these capabilities help businesses process orders accurately, keep purchasing activities organized, and maintain clear stock visibility, allowing teams to manage day-to-day operations more efficiently and fulfill customer demand with fewer delays. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Backorder Management Manage customer orders that cannot be filled immediately due to out-of-stock items Batch Processing Software's ability to perform similar action on multiple similar files simultaneously Item OMS 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Exchange Management: Enable the process of exchanging one item for another - For eCommerce: Intended to be used by online stores - Forecasting: Form predictions based on past and present data/trends - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Promotion Optimization: Assess and optimize pricing markdowns, special offers, or other promos - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Special Order Management: Manage special order requested by a customer - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10030221/Item-OMS/pricing/) Plan-Starter $30.00 Flat Rate,Per Month It includes: - Service customization is available. - Start with 1 User - 1 Sales channel, additional available - 1 Site - 10GB/month of free data transaction bandwidth - Includes 1000 free messages - Includes 10GB of free Cloud Storage - 1 Server instance - Live Support Plan-Essential $60.00 Flat Rate,Per Month It includes: - Service customization is available. - Start with 3 Users - Unlimited sales channels - 1 Site - 10GB/month of free data transaction bandwidth - Includes 1000 free messages - Includes 10GB of free Cloud Storage - 1 Server instance - Onsite Training - Live Support Plan-Plus $90.00 Flat Rate,Per Month It includes: - Service customization is available. - Start with 5 Users - Unlimited sales channels - 1 Site - Includes 10GB/month of free data transaction bandwidth - Includes 1000 free messages - Includes 10GB of free Cloud Storage - 1 Server instance - 24/7 Email Support - Onsite Training - Online Training - Live Support Plan-Advanced $200.00 Flat Rate,Per Month It includes: - Start with 2 Users - Unlimited sales channels - Includes 1 Sites - B2B EDI support - Includes 10GB/month of free data transaction bandwidth - Includes 1000 free messages - Includes 50GB of free Cloud Storage - 1 Server instance - 24/7 Email Support - Additional development - Onsite Training - Online Training - Live Support Plan-Pro $500.00 Flat Rate,Per Month It includes: - 3PL | 3PS | FULFILLMENT - Start with 3 Users - Unlimited sales channels - Includes 1 Sites - B2B EDI support - Includes 10GB of free data transaction bandwidth - Includes 1000 free messages - Includes 200GB of free Cloud Storage - Includes 1 Server instance - 24/7 Email Support - Additional development - API Call Support - Onsite Training - Online Training - Live Support Plan-Unlimited $833.00 Flat Rate,Per Month It includes: - ALL-IN-ONE - Unlimited Users - Unlimited sales channels - Includes 1 Sites - B2B EDI support - Includes 10GB/month of free data transaction bandwidth - Includes 1000 free messages - Includes 1TB of free cloud storage - Includes 1 Server instance - 24/7 Email Support - Additional development - API Call Support - Onsite Training - Online Training - 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