# CallGrid Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CallGrid Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/10030263/CallGrid --- # CallGrid Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CallGrid ## What is CallGrid? CallGrid is a call tracking and analytics software offering businesses insights into phone call data. It monitors and analyzes call information in real time, including duration, caller ID, location, and marketing source attribution. CallGrid features customizable call routing based on caller demographics or marketing campaigns, detailed call analytics for tracking conversions, and comprehensive reporting with actionable insights. The system includes call recording, transcription services, webhook functionality, and API access for integration with other business systems. Additional capabilities include live call bidding for buying or selling calls in real time and call recovery options. The software supports multiple team members and offers various reporting tools, including advanced analytics, basic reports, professional reports, and custom report builders to help organizations make data-driven decisions about their marketing performance. ## What is CallGrid used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallGrid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.callgrid.com&name=CallGrid) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallGrid 0.0 VS. [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $79 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (158) Value For Money 0.0 (0) Value For Money 4.5 (143) Customer Service 0.0 (0) Customer Service 4.6 (147) ## CallGrid alternatives [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about CallGrid Features and Usability ### What are the key features of CallGrid? CallGrid offers API access, call routing, and caller ID as core features. It also includes call recording and call tracking metrics for managing and measuring call activity across phone systems. Pricing ### How much does it cost and what fees or limitations are included? CallGrid starts at $99 per month for the usage-based Pay as you go plan, which includes call recording, call routing, and call tracking. The $199 per month Business plan adds API access, call recovery, and integrations, while the $995 per month Enterprise plan includes call ping/post and live call bidding. Getting Started and Support ### What customer support options does CallGrid offer? CallGrid provides Email/Help Desk support for customer questions and assistance. No reviewer feedback about support is available here, so support quality, response speed, and helpfulness cannot be described from user experience data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources CallGrid 5 features Application programming interface that allows for integration with other systems/databases Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Measure campaign influence through collection of keyword tracking and revenue sources Identify the number and contact information of a caller before answering the phone Get Advice We can help you find the software with the features you need. ## Pricing Pay as you go. $99.00 Usage Based,Per Month It includes: - Call Tracking - Call Routing - Call Recording Business $199.00 Other,Per Month It includes: - Integrations - Call Recovery - API Access Enterprise $995.00 Other,Per Month It includes: - Call Recovery - Live Call Bidding - Call Ping/Post Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.