--- title: "CallGrid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallGrid Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/10030263/CallGrid/" page_type: "product" language: "en" --- # CallGrid Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CallGrid ## What is CallGrid? CallGrid is a call tracking and analytics software offering businesses insights into phone call data. It monitors and analyzes call information in real time, including duration, caller ID, location, and marketing source attribution. CallGrid features customizable call routing based on caller demographics or marketing campaigns, detailed call analytics for tracking conversions, and comprehensive reporting with actionable insights. The system includes call recording, transcription services, webhook functionality, and API access for integration with other business systems. Additional capabilities include live call bidding for buying or selling calls in real time and call recovery options. The software supports multiple team members and offers various reporting tools, including advanced analytics, basic reports, professional reports, and custom report builders to help organizations make data-driven decisions about their marketing performance. ## What is CallGrid used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallGrid?[Manage this product listing](https://www.g2.com/products/callgrid/claim_requests/new?auto=true) ## CallGrid Overview Updated August 2026 AI summary CallGrid provides small businesses with cloud-based call tracking tools, offering features such as call recording, call routing, call tracking metrics, and caller ID. With an available API, it enables integration with other business systems. CallGrid is designed for organizations that need to monitor and analyze inbound calls to enhance customer engagement and operational insight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallGrid 0.0 VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (364) Value For Money 0.0 (0) Value For Money 4.5 (349) Customer Service 0.0 (0) Customer Service 4.5 (345) ## CallGrid alternatives Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/) [4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255357/smrtPhone/) ## FAQs about CallGrid Features and Usability ### What are the key features of CallGrid? CallGrid offers API access, call routing, and caller ID as core features for managing inbound and outbound calling workflows. It also includes call recording and call tracking metrics for capturing call activity and measuring performance across phone-based operations. Pricing ### How much does it cost and what fees or limitations are included? CallGrid starts at $99 per month for the Pay as you go plan, which is usage based and includes call recording, call routing, and call tracking. The Business plan costs $199 per month with API access, call recovery, and integrations, while Enterprise is $995 per month with call ping/post and live call bidding. Getting Started and Support ### What customer support options does CallGrid offer? CallGrid provides email/help desk support for customer questions and issue resolution. With no reviewer feedback available about support experiences, no further claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 899 Call Tracking reviews Capterra reviewers highlight these features as the top priorities when choosing call tracking software: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) CallGrid supports **Call Routing** and **Call Tracking Metrics**, giving teams the tools to direct inbound calls efficiently and monitor performance across campaigns and conversations. However, it does not include **Call Center Management**. Instead, it offers **Call Recording** (**48%**), which gives businesses added visibility into call quality, agent performance, and customer interactions, helping teams improve oversight and make better decisions from their call data. API Application programming interface that allows for integration with other systems/databases Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources CallGrid 5 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Caller ID: Identify the number and contact information of a caller before answering the phone --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10030263/CallGrid/pricing/) Pay as you go. $99.00 Usage Based,Per Month It includes: - Call Tracking - Call Routing - Call Recording Business $199.00 Other,Per Month It includes: - Integrations - Call Recovery - API Access Enterprise $995.00 Other,Per Month It includes: - Call Recovery - Live Call Bidding - Call Ping/Post Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.