--- title: "Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kaseya VSA the right IT Management solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/100303/Kaseya-VSA/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-28" --- Kaseya VSA 4.1 (208) [View alternatives](https://www.capterra.com/p/100303/Kaseya-VSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 28th, 2026 # Reviews of Kaseya VSA Ease of use 3.6 Customer Service 3.6 ## Pros and Cons in Reviews DS David S OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “VSA allows me to easily manage all of my endpoints and also makes it easy to provision and manage security solutions.“ February 14, 2025 JD Jordan D Special OperationsInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The product is not as robust as other RMM platforms so you may find yourself needing to supplement the features with another product.“ June 12, 2025 SS Shawn S Senior Systems AdministratorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are happy with VSA but are considering moving to Datto since it has deeper integration to Autotask.“ June 13, 2025 Yohan S EngineerFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “Kaseya Live Connect is often unstable when connected remotely.“ February 6, 2025 DS David S OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Overall I am very happy with VSA, it is fairly easy to use once its up and running and it makes it easy for me to manage multiple endpoints.“ February 14, 2025 Emmanuel K Sr. Business AdministratorAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It is definitely a hard pill to swallow and need to consider the budget.“ December 30, 2025 Kavindu Githsara K System SpecialistE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.“ March 15, 2023 FK Frank K PresidentComputer Networking, 2 - 10 employeesUsed the software for: I used a free trial. “They send you equipment you don't want or didn't ask for then they tell you it's a free trial and then Kaseya sends you bills they keeping adding. “ October 14, 2024 ## Showing most helpful reviews Showing 1-25 of 208 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bobby A. Technical Support Used the software for: 3-5 years ### "Strong RMM platform for MSP endpoint management" June 4, 2026 5.0 Overall, Kaseya VSA has been good for MSP work. It helps with remote access, security, customer support, and managing computers without having to jump between a bunch of tools. It is not perfect, but once you learn where everything is, it does the job and helps save time. Pros Kaseya VSA has been helpful for remote access, managing devices, and keeping up with security and support across multiple clients. It saves time when needing to connect to a computer, check issues, or push basic fixes without being onsite. For the value, it gives a lot of tools in one place once everything is set up. Cons The main thing I like least is that it can feel a little clunky at times. Some areas have a learning curve, and bugs or connection issues can make simple tasks take longer than they should. Installation and setup are not terrible, but they could definitely be smoother. Review Source Emmanuel K. Sr. Business Administrator Used the software for: Less than 1 year ### "Great Product!" January 2, 2026 5.0 Overall great. Good customer service, great product and easy to use and implement within our business. Pros The simplicity to use and the ease of implementation. I do appreciate the add-ons as well. Cost works out better too. Cons Can be a bit pricey, however it's competitive. It is definitely a hard pill to swallow and need to consider the budget. Review Source Keith H. IT Manager Used the software for: 1-3 years 4.5 October 29, 2026 AI summary based on a full review Kaseya VSA streamlines remote support and reduces operational costs by allowing IT teams to manage systems efficiently from afar. However, issues with cookie expiration can disrupt user sessions, and the interface could benefit from better organization. Log in to unlock the full review, detailed ratings, and pros & cons SL Shawn L. Senior Systems Administrator Used the software for: 3-5 years ### "VSA RMM Review" June 16, 2025 4.0 We are happy with VSA but are considering moving to Datto since it has deeper integration to Autotask. Pros I like many aspects of VSA. I like the automations I can create using policies, I like the ease of the procedure builder to further automation, and it allows us to manage many endpoints with limited manpower. Cons The two things I like the least is the contract Kaseya forces you to sign for 3 or more years and the functionality of the Live Connect remote control. Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "A powerful engine marred by lazy, ongoing GUI problems" May 13, 2019 3.0 We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module. Pros Many powerful modules: - I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete - Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here - LiveConnect is smooth and fast and provides a wealth of tools - Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization Cons Persistent, unfixed, obvious GUI issues spanning years and years after being reported: - screens not refreshing; - inconsistent filtering; - misleading word choices in scheduling boxes; - selecting multiple is a chore; - "View" is powerful to \*use\* but clumsy and unwieldy to \*manage/administer\* The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up. Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta). Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault). Review Source Christopher R. Technician Used the software for: 3-5 years ### "Looks Old, Runs Like New" May 15, 2025 4.0 I used Kaseya for a number of years at an MSP and it served us more than well enough. We were always finding new ways to use it to improve our efficiency. Pros Absolutely fantastic software, does everything you could ever want and more from patch management to monitoring to automation. Cons My one and only gripe with Kaseya is the clunky-ness of the interface and how it looks and feels like software out of the mid-90s. HOWEVER - this is only because it is difficult to train a modern worker used to more polished looking software to use it. If you can personally handle the old feel, it's perfect. Review Source R Reviewer Special Operations Used the software for: 1-3 years ### "VSA is a solid product" June 13, 2025 4.0 Pros It fits pretty well into the Kaseya ecosystem. The integrations into the other products make it pretty simple to setup. Cons The product is not as robust as other RMM platforms so you may find yourself needing to supplement the features with another product. Review Source david S. Owner Used the software for: 3-5 years ### "Very effective endpoint management solution" February 21, 2025 5.0 Overall I am very happy with VSA, it is fairly easy to use once its up and running and it makes it easy for me to manage multiple endpoints. Pros VSA allows me to easily manage all of my endpoints and also makes it easy to provision and manage security solutions. Cons The learning curve required to impliment the software is quite steep and sometimes it can be hard to find the features that I require. Review Source Verified Reviewer Engineer Used the software for: 3-5 years ### "Kaseya good IT tool" February 7, 2025 4.0 Pros Kaseya is a brilliant tool for automating software deployment or remote script execution across an entire IT estate. Cons Kaseya Live Connect is often unstable when connected remotely. Review Source Verified Reviewer Manager IT Used the software for: 3-5 years ### "Best Tool for Remote Monitoring and management : Kaseya VSA Pro." April 3, 2022 5.0 Pros With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast. Cons Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t Review Source VR Verified Reviewer Chief Business Development Officer Used the software for: 3-5 years ### "Solid RMM" July 24, 2019 5.0 Pros Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM. Cons Nothing much except the price is a bit steep but I guess you have to pay for solid software. Review Source Verified Reviewer Systems Administrator Used the software for: 3-5 years ### "The Kaseya lego kit" January 27, 2020 4.0 We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours.... All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-) Pros \- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need. Cons \- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time; Review Source MS Mike S. IT Operations Manager Used the software for: 3-5 years ### "Kaseya VSA is easy to use and learn" June 19, 2023 5.0 I have used Screen Connect, Teamview, logmein before coming here with Kaseya and kaseya by far the best. Pros Kaseya has been a staple at our msp for years. It was easy to deploy, easy to update and just simple for new techs to get the hang of. It has all the features we need to support our clients remotely without a problem Cons Nothing I don't like at this time, everything is working as advertised and kaseya has been updating regularly. VSAX has been delayed but that is ok! Review Source R Reviewer Desktop Support technician Used the software for: 3-5 years ### "Kaseya user experience " September 12, 2023 4.0 Pros It is a secure remote connection software that allows you to assist anyone and give the power to deploy software. Cons It disconnects sometimes and doesn't want want to always connect. Review Source RC Racey C. IT Operations Manager Used the software for: 3-5 years ### "Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint." November 15, 2017 5.0 Pros I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment. Cons Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features. Review Source Verified Reviewer CEO Used the software for: 3-5 years ### "Hopeful for change and more efficient software" January 28, 2019 3.0 Much better than the first experience I had with them. The people are good people and I trust and hope things are going to get better. It takes a while to implement all of the new changes that need to be done to keep up with all of the changes that Microsoft is making to the patching engine alone. Pros I like the web based application and the abilities that it currently has. Much better performance that the previous systems we have used. I like having all of the modules in one pane of glass. Cons The slow development cycle. Icons reverting back to non-customized images every other upgrade. New modules that are released are not ready for prime time and are lacking in functions that we need as MSPs. There appears to be no partner beta program, which is unfortunate. Review Source Hugh M. Managing Director Used the software for: 1-3 years ### "Good Platform for MSP's " February 27, 2019 3.0 I would say our overall experience has been a 3/5, the alerts and information on agent workstations come in handy. The file transfer feature to and from agent systems crashed a few times in our early days when transferring between MacOS and Windows. The chat feature needs improving as although it opens a browser window it doesn't automatically go to the chat which can result in users on agent systems sometime closing window not knowing why it's opened. Would be nice if chat just opened up in a window directly. A mobile app has been promised from sometime now and would be really appreciated. Ease of deployment for windows is great, however it's best to wait a month or two before updating to the latest MacOS release as we've found the Kaseya agent isn't always updated at the time of MacOS new releases. We also love the feature to update the agent icon to our own branding, again this works great on Windows but found icon reverts to stock image on MacOS after a few reboots. Pros We have both Windows and Mac admins and the ability to be able to administer from both platforms was a key a factor in our decision to use Kaseya VSA for our MSP business. Cons Connecting to an agent desktops can be delayed, we sometimes found we had to close and reopen the live connect app multiple times to connect to a host. This however works a little better when trying to connect directly from a browser. Review Source VR Verified Reviewer Senior Systems Engineer Used the software for: 3-5 years ### "Great software, takes time to make great" February 5, 2019 4.0 Overall the software is great, I have tried all the major RMM software options over the past 10 years and still feel Kaseya VSA is the top of the line one. Pros Scripting engine is better than other RMM software I have used. Remote Control protocol is fast and has useful features like session shadowing on Terminal Servers. Lots of community support for Addon for popular software. Cons Support over the past 10 years has always been bad, there have been ups and downs but overall not good. Tree/Hierarchy for settings still seems like an after thought Promised features that never arrive. Review Source Verified Reviewer Vice President Used the software for: 3-5 years ### "Kaseya VSA - The Best RMM" October 23, 2018 5.0 Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without. Pros Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around. Cons The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools. Review Source R Reviewer European IT Manager Used the software for: 1-3 years ### "Combionation VSA and Vorex" May 13, 2019 4.0 We use AzureAD. Only AzureAD. This means we don't have a legacy Active Directory. As we don't have legacy Active Directory, we don't have group policies. We do have Intune but Intune is not yet mature. We needed to find a way to control our pc's. We started with VSA at first. We do want to move over to full Intune and we did move some management tasks over to Intune. Still we do use VSA to have a quick overview of our pc's. Also VSA feeds our Ticket and Assets system Vorex. Pros We do have a good and fast overview of all our pc's. We can see where a laptop is logged in and who was the last person who was logged in. Cons Pushing policies and scripts cannot be don at startup of logon. Wen you reinstall a pc a pc is duplicated in VSA. This costs double on licenses and gives a distorted overview. Deduplicating must be done by hand. It would be nice to have a serialnumber check or something. Review Source James C. S. President Used the software for: 3-5 years ### "Solid Solution" September 6, 2023 4.0 Pros Powerful remote monitoring and management capabilitiesWide range of featuresCloud-based deploymentScalable to meet the needs of businesses of all sizesEasy to use interfaceGood customer support Cons Complex solutionCan be expensiveSome features are not as reliable as othersUpdates can sometimes be disruptive Review Source R Reviewer Director of Managed Services Used the software for: 3-5 years ### "Kaseya is making good changes but not fast enough" January 24, 2018 3.0 Pros The remote control aspect of VSA is very fast and easy to connect. It's very feature rich and offers a ton of functionality if you can make use of it all Cons The remote is only remote control. Other functions are handled by the LiveConnect tool but it's a separate window. The scripting is unique to Kaseya which requires a ton of rework if you have existing scripts. Review Source Shawn H. IT Admin Used the software for: 3-5 years ### "The Kaseya Experience is good but takes alot of experience to work though it " April 12, 2018 3.0 a glorified remote support agent Pros the almost unlimited options of monitoring capability's and that windows update works semi well on machines. Cons how you go about setting up the monitoring and that you need a secondary monitoring tool to monitor networks or to sync machines and tickets you need to buy yet a nother tool that they dont tell you about Review Source R Reviewer Director Used the software for: 3-5 years ### "Some functionality not obvious" August 7, 2019 4.0 Overall, this has been an easy to install and implement software. Pros Overall, it is easy to set up and administer. There are lots of functionality options in order to automate the environment and keep track of all workstations and assistance needs. Cons Some of the modules, even using the help options available, are not obvious for set up and require some tweaking and re-tweaking. Occasionally it also requires reaching out to support, which is just a slow process. However, the people we have worked with have been thorough, knowledgeable and have been very helpful. Additionally, once data gets to a certain amount within Kaseya, it makes searching for tickets very difficult - and you can't search by ticket number. Review Source Jarrod R. IT Director Used the software for: 3-5 years ### "Easy to use and has just always worked." April 12, 2018 5.0 Pros Remote management is lightning fast. The audit piece is very nice to keep track of all the businesses assets. Cons There seems to be a bit of a gap between releases. Sometimes you get a rep that keeps in constant contact and sometimes you don't talk to your rep for a long while. Not a bad thing though. 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