# Page 6 | Kaseya VSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Kaseya VSA the right Managed Service Providers (MSP) solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100303/Kaseya-VSA/reviews --- Kaseya VSA 4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Kaseya VSA ## Showing most helpful reviews Showing 126-150 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS George S. Owner Information Technology and Services Used the software for: 2+ years ### "Has some great functions. Very complex system." March 9, 2018 3.0 Great for remote support and remote management of computers Pros It's easy to install. The basic features easy to use. The remote support agent and access is fast and has good features Cons With the remote support tool, you will need to update the agent frequently. Also, the remote support agent can get hung up Review Source MM Matthew M. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "A Review from a user and an administrator of the Kaseya VSA" July 30, 2019 5.0 Overall I (and our business) have a very positive experience with the Kaseya VSA in our day to day operations. The VSA allows us to centrally manage all of our customer remote operations including Endpoint Security, Backup of differing technologies, Patching, monitoring and remote access. The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems. Pros I am most impressed by the functionality and ease of use of the Kaseya VSA for everyday operations, from the perspective of a managed services provider. Supporting our customers in a way that allows quick resolution of their issues is a driving force behind our software purchasing mandate, and the Kaseya VSA allows for this without being cumbersome to use. Cons My primary issue with the Kaseya VSA is around the licensing model. We run an on-premise VSA, but would prefer to have the flexibility of a monthly subscription service around our licensing as this is how our customers consume services in the cloud driven era we live in. Review Source AT Andrew T. IT Manager Computer Software Used the software for: 6-12 months ### "Very unsatisfied" March 6, 2018 2.0 For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity. Pros The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install. Cons Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there. Review Source SO Shawn O. Director Information Technology and Services Used the software for: ### "Excellent Platform for Running IT" November 18, 2016 4.0 I've been around the industry for long enough to have used most of the rmm providers, and I'll start by saying that they all have their strengths and weaknesses. Some are robust and powerful, others are easy to use but limited. Kaseya VSA falls into the robust and powerful category - it takes some expertise and configuration, but what you have here is a system that is capable of automating the majority of your IT operations. Alerts and logs work as you would expect, and are pretty dependable. Patching is really solid in the platform, you'll be able to setup automation scripts to do most of what you need once you get some experience in the platform. Remote Control is pretty darn good too - it's fast and the UI was recently improved. You'll need to dedicate time and resources to getting it up and running. It's not the worst startup in the world, but it takes some learning and hours of configuration. Support is hit or miss, just expect that with pretty much every rmm player in this space - I've yet to be truly wow'd by support. Lean on the community if you hit roadblocks and support isn't coming through. There are some good groups of people who can assist or share practices. The service desk in VSA needs to be extended with something else though, so consider that when purchasing. Pros Remote control is integrated into the product, and actually works. Very powerful scripting and automation. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc). Product is improving. Cons The UI needs an update, and some of the workflows are less than ideal. Support could be better. Review Source TR Temirlan R. Senior Systems Engineer Information Technology and Services Used the software for: 2+ years ### "VSA expirience" October 22, 2019 3.0 \- Good product if managed and configured correctly - When bugs are identified, their resolution is very slow from engineering team Pros \- Remote control capabilities - executing agent procedures - Applying policies Cons \- Software manager is still lacking full functionality for Enterprise use, works well for endpoints Review Source BL Brad L. Managing Director Information Technology and Services Used the software for: 2+ years ### "Kaseya Review" February 1, 2019 4.0 Pros Agent procedures Secure Remote Control Service Desk Cons \-Not much changes from year to year -Features are new adds and cost additional. - A lot of what I was sold on 12 years ago is only finally coming to the market today in form of a bold on add on at an extra fee Review Source SA Scott A. VP Used the software for: 2+ years ### "Overall good. There are many features we use with the VSA and add-ins" April 13, 2018 4.0 Pros Live Connect has been a great addition to the RMM Platform. We use service desk for our helpdesk ticketing system and enjoy the many ways it can be tweaked to fit . Cons Getting the solution setup was a difficult task, especially the service desk. I with there was more options/fields for asset tracking and management. Fields like Purchase Date, Expiration Date/Renewal Date, automated checks for Dell warranty information, domain expiration tracking. Review Source RN Richard N. Director Information Technology and Services Used the software for: 6-12 months ### "I moved to Kaseya VSA from N-Able's N-Central product. VSA definitely has more features." April 18, 2018 5.0 VSA is allowing me to scale my client base at a far greater rate than I could without the platform. Automating tasks & automating the monitoring of infrastructure saves me lots of time. Pros I have found that VSA is so feature rich that you can do basically everything you need from an MSP standpoint. I have appreciated the prompt support when it was required & have found that VSA will really scale quite well. Kaseya gave me 2 free 1.5 hour long sessions with a VSA expert to remotely assist with the initial configuration & to go over all the features. Cons Sort of a positive negative comment, VSA is such a vast product that the initial setup process is quite a mission. Probably one of the more negative things is the lack of a quality iPhone/Android application to assist with monitoring alerts. Review Source DB Dhaval B. IT Manager Consumer Services Used the software for: 2+ years ### "Flawed Genius" July 24, 2019 4.0 Furstrating but necessary. Our business runs on it. Pros It has more functions than any other RMM product on the market Cons Support is horrible because the company is horrible. A bit like Apple. They are after money don't have not invested in developing core product. Review Source SL Steve L. Director of IT Used the software for: 2+ years ### "Overall a good experience. Kaseya works well for our needs, once we got the deployment figured out." April 11, 2018 5.0 Pros Kaseya has a huge array of features. We use it for monitoring, backups, anti-virus, reporting, etc. Theres also network discovery tools. I like that it can be used as a single point of management of all endpoints. Cons Configuration. If you are new to the system, it can be very difficult to configure. The settings are so granular, it can be a bit cumbersome to get everything figured out. Once done, everything works very well. Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 2+ years ### "System monitoring and remote support made easy" February 21, 2019 5.0 Pros I love that the software includes a remote login feature, monitor's systems and are able to do hardware audits. We use this software daily to support our growing customer base. Cons I do not have anything to add here at this moment. Review Source RW Robbie W. President Used the software for: 2+ years ### "Robust product with tons of configuration" April 13, 2018 4.0 Pros Lots of configuration options and customizations. Potential to do so many things with it. I like the ability to see software and hardware inventory quickly and run reports. Cons Not user friendly, requires some indepth knowledge to use it, remote control software not as robust with features requiring Live Connect for file transfer, chat, etc in separate portion of the app instead of inside remote control app. Review Source JB John B. Technical Operations Manager Computer Software Used the software for: 1-2 years ### "Kaseya VSA RMM" December 12, 2019 4.0 We have had an overall positive experience with Kaseya VSA and it has helped us maintain machines outside of our network. Pros The software allows us to monitor and maintain external machines in one central place. This helps limit the resources required to complete most IT tasks Cons It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line Review Source LD Lokesh D. Technical Manager Information Technology and Services Used the software for: 1-2 years ### "Kaseya helped me to manage all my customer's asset under single tool." April 11, 2018 4.0 Central Management of all the assets and remote support Pros Live Connect, we were able to get the insight of the machines without logging into the machine and complete most of our tasks. Centralized patch management and asset audit with automated monthly reports. Cons Chat feature is not upto the mark, customizing a report is not user friendly, patch management is still having issues, there is no time based password generation for the technician to login the server. doesn't reads the backup details of third party backup softwares like veeam, shadow protect. Review Source VR Verified Reviewer Owner Computer & Network Security Used the software for: 1-2 years ### "Nice product, but, could be better." May 10, 2019 4.0 Overall good, but, not great. Pros Fairly easy to use and setup. Also, SaaS offering, so, not on-prem hardware needed. Cons Price is a little higher than competitors, especially considering you need to do a 3-year contract to get the best pricing. Parts of VSA have been "broken" with upgrades and time to fix essential issues have been longer than expected. Review Source JS Justin S. System technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software, but the interface is limited." January 25, 2019 4.0 Kaseya helped us to get an accurate picture of our network and assets. We have been able to leverage Kaseya to do a number of projects that previously were off limits because we had to "touch" every machine. Now that "touching" a machine is just selecting all from a list we have significantly more flexibility from an IT standpoint. Pros The feature set of Kaseya is impressive and has helped me to automate a significant amount of our work. Cons The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters. Review Source KJ Ken J. Lead Information Technology and Services Used the software for: 1-2 years ### "Kaseya VSA Review" May 10, 2019 4.0 Overall, our experience has been positive. The application has helped us gain better insight into machines in the field. Pros What I liked most about the Kaseya VSA is the quantity of features available. Cons The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. Review Source VR Verified Reviewer Senior System Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent Tool" May 11, 2019 5.0 Excellent. Pros Remote Control: Kaseya Remote control very fastest remote control and easy to access remote system. Cons Mobility features: Some times it's not showing correct information. Review Source MC Matt C. Owner/Web Designer and IT Manager Information Services Used the software for: 2+ years ### "Good" November 17, 2017 4.0 An all in one solution ready to go. The customer service was good and quick to respond, but not always easy to understand. Pros Overall, good, lots of features and most of it is easy to use. We use this software to push out updates, patches, and manager our anti-virus. Cons The viewer for remote desktop updates almost daily!!! We are forced to update it and run it every time we want to RD someone. Review Source DJ Don J. Network Administrator Non-Profit Organization Management Used the software for: 2+ years ### "This application allows us to interact and manage all our networked computers" November 25, 2017 4.0 Allows us to manage our networked computers easily. The cost per machine is very reasonable and the application is very flexible. Pros The remote access is excellent. The display of remotely accessed computers comes up in a floating window that is easily viewed. Cons Sometimes when you change views, it does not change immediately. You have to select another view for your filtered view to be displayed. Review Source BM Brett M. Platform Specialist Financial Services Used the software for: 1-2 years ### "Does it all " April 2, 2019 5.0 My experience has been nothing but positive with Kaseya. Pros The pros of Kaseya are being able to remote control a users computer for troubleshooting purposes. You are able to push updates, audit software installed. We create and track our tickets using Kaseya. Super user friendly. Cons Can’t think of anything I dislike up to this point. Review Source JT Jason T. IT Director Hospitality Used the software for: 2+ years ### "Once it's configured it's great. Complicated to learn though" November 14, 2017 4.0 central portal for remote management and service desk. Pros live connect and remote control of endpoints is great. KSDU is nice when it works but the reporting isn't accurate. Service Desk module is good and we use it everyday. Cons SQL backend makes updates a pain. Everytime we update we have issues. Would love to migrate to the cloud but no migration options are available. Review Source JS Joel S. Senior Solutions Architech Information Technology and Services Used the software for: 2+ years ### "Disappointing Support" February 1, 2019 3.0 Like the product, but support is disappointing. We have used this product for over 7 years. I am told every year that they are improving their support, and I should wait and see. Still waiting... Pros Probes are very easy to depoly and get up and running. In addition there are many products it integrates with. Cons Their support desk is very unreliable and often tickets can go many days without any feedback. Review Source LOR Luis Omar R. Director de Operaciones Information Technology and Services Used the software for: 2+ years ### "Excellent Solution" August 6, 2019 5.0 I worked with Kaseya for last 8 years, is a perfect solution for MSP and IT departments. Pros Complete suite for administrate IT infraestructure Cons Service Desk solution is not the best solution Review Source RC Rafeeque C. Network dm Retail Used the software for: 2+ years ### "Kasey's vsa cloud " October 24, 2018 4.0 Great Pros Easy to understand easy to deploy easy to get support easy to manage complete inventory of it asset management Cons Easy to use very flexible support team is awesome Review Source Talk to a Capterra advisor for free and get results within 15 minutes.