# Zence 360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zence 360 Software - reviews, pricing plans, popular comparisons to other Customer Data Platform products and more. Source: https://www.capterra.com/p/10030327/Zence-360 --- # Zence 360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zence 360 ## What is Zence 360? Zence 360 is a customer data platform that provides a complete view of customers across sales, marketing, and service functions. The platform centralizes and integrates customer data from multiple sources through its unified customer data management capabilities. Zence 360 transforms raw information into actionable insights for strategic decision-making while offering seamless integration with over 100 pre-built connections. The system includes personalization tools that enable delivery of tailored content and interactions based on individual customer preferences and behaviors. Additionally, its segmentation functionality allows businesses to categorize customers into distinct groups for targeted marketing efforts. The data-led customer engagement platform helps deliver appropriate engagement at optimal times, enhancing campaign effectiveness through accurate customer segmentation. ## What is Zence 360 used for? [Customer Data Platform](https://www.capterra.com/customer-data-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zence 360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.easyrewardz.com&name=Zence 360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zence 360 0.0 VS. [4.2 (530)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (496) Value For Money 0.0 (0) Value For Money 3.8 (375) Customer Service 0.0 (0) Customer Service 3.9 (387) ## Zence 360 alternatives [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (87)](https://www.capterra.com/p/174023/Customer-io/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (320)](https://www.capterra.com/p/168264/ZoomInfo-sales/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars ## FAQs about Zence 360 Overview ### What company size and specific industries is Zence 360 built for? Zence 360 is designed for sales teams, marketing departments, and customer service groups in retail, restaurant, mall, airport, and hospitality businesses. It fits organizations that need a tool for customer-facing operations across service-driven sectors, rather than a specific company size. Features and Usability ### What are the key features of Zence 360? Zence 360 offers campaign management and campaign planning, plus audience targeting, segmentation, and personalization for email marketing and multi-channel marketing. It also includes contact and customer database tools, behavior tracking, customer journey mapping, A/B testing, real-time analytics, reporting, alerts/notifications, surveys and feedback, and third-party integrations. Integrations ### Which third-party tools and platforms does Zence 360 integrate with? Zence 360 integrates with 4 third-party platforms: Microsoft Azure, QueueBuster, Rista, and Shopify. These catalog integrations cover cloud infrastructure, point-of-sale, and ecommerce connections for organizations that need Zence 360 to work with existing business systems. Getting Started and Support ### What training and onboarding options does Zence 360 offer? Zence 360 provides live online training and webinars to help teams get started. Live online sessions support guided instruction with a trainer, while webinars offer scheduled group learning and product walkthroughs for users who want structured reference and setup information. Getting Started and Support ### What customer support options does Zence 360 offer? Zence 360 provides Email/Help Desk support and a Knowledge Base for self-service help. These channels give users a direct way to submit questions and access written guidance. No reviewer feedback about support experience is available, so response speed, helpfulness, and common issues cannot be assessed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Behavioral Analytics Track and analyse user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Zence 360 33 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Manage various distribution channels, build relations with channel partners, and track their performance Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Visualize and analyze customer experience across all touchpoints and channels Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Track delivered, received, and opened emails Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Allows users to manage data from a number of sources Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes ## Pricing ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ QueueBuster](https://www.capterra.com/p/202430/QueueBuster/)[ Rista](https://www.capterra.com/p/10026711/Rista/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.