--- title: "Zence 360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zence 360 Software - reviews, pricing plans, popular comparisons to other Customer Data Platform products and more." source_url: "https://www.capterra.com/p/10030327/Zence-360/" page_type: "product" language: "en" --- # Zence 360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zence 360 ## What is Zence 360? Zence 360 is a customer data platform that provides a complete view of customers across sales, marketing, and service functions. The platform centralizes and integrates customer data from multiple sources through its unified customer data management capabilities. Zence 360 transforms raw information into actionable insights for strategic decision-making while offering seamless integration with over 100 pre-built connections. The system includes personalization tools that enable delivery of tailored content and interactions based on individual customer preferences and behaviors. Additionally, its segmentation functionality allows businesses to categorize customers into distinct groups for targeted marketing efforts. The data-led customer engagement platform helps deliver appropriate engagement at optimal times, enhancing campaign effectiveness through accurate customer segmentation. ## What is Zence 360 used for? [Customer Data Platform](https://www.capterra.com/customer-data-platform-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zence 360?[Manage this product listing](https://www.g2.com/products/zence-customer-360/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zence 360 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (4,388) Value For Money 0.0 (0) Value For Money 4.0 (3,517) Customer Service 0.0 (0) Customer Service 4.1 (3,527) ## Zence 360 alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) ## FAQs about Zence 360 Overview ### What company size and specific industries is Zence 360 built for? Zence 360 is designed for sales teams, marketing departments, and customer service teams in retail brands, restaurants, malls, airports, and hospitality businesses. It fits organizations that need support for customer-facing operations across commercial and service environments. Features and Usability ### What are the key features of Zence 360? Zence 360 offers campaign management and campaign planning, plus audience targeting, segmentation, and personalization for multi-channel marketing. It includes email marketing, email tracking, lead capture, contact and customer management, behavior tracking, real-time analytics, reporting & statistics, surveys & feedback, and third-party integrations. Integrations ### Which third-party tools and platforms does Zence 360 integrate with? Zence 360 integrates with Microsoft Azure, QueueBuster, Rista, and Shopify. These integrations cover cloud services, POS, and ecommerce platforms, giving the product a focused set of connections for core business systems. Getting Started and Support ### What training and onboarding options does Zence 360 offer? Zence 360 provides live online training and webinars to help teams get started. Live online sessions support guided instruction and direct interaction, while webinars offer scheduled presentations and demonstrations for learning key features and setup steps. Getting Started and Support ### What customer support options does Zence 360 offer? Zence 360 provides email/help desk support and a knowledge base. These support channels give users a direct way to submit questions and a self-service option for finding help articles and guidance. No reviewer feedback about support quality, response times, or common support frustrations is available. ## Features AI summary Based on 554 Customer Data Platform reviews Capterra data shows that buyers of Customer Data Platform software rank the following features as their top priorities: - **Customer Database** (**60%** of reviewers rated this feature as critical) - **Contact Database** (**50%**) - **Campaign Analytics** (**59%**) Zence 360 supports all three features that reviewers rate most highly: **Customer Database**, **Contact Database**, and **Campaign Analytics**. Together, these capabilities give teams a central place to manage customer and contact records while tracking campaign performance, helping businesses make better targeting decisions, improve outreach, and understand results more clearly. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Behavioral Analytics Track and analyse user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Zence 360 33 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multiple Data Sources: Allows users to manage data from a number of sources - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Rista](https://www.capterra.com/p/10026711/Rista/)[ QueueBuster](https://www.capterra.com/p/202430/QueueBuster/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.