---
title: "Frontizo Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Frontizo Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more."
source_url: "https://www.capterra.com/p/10030351/Frontizo/"
page_type: "product"
language: "en"
---

# 

 Frontizo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

Frontizo

## What is Frontizo?

Frontizo is a complaint management software that enables businesses to track and manage customer service requests, engineer activities, and machine installations. The system features service request management tools, engineer allocation capabilities, work update tracking, and automated report generation. Frontizo includes mobile applications for both engineers and customers, allowing for communication and updates throughout the service lifecycle. The software offers customizable dashboards, multilingual support, and analytics to help businesses improve operational efficiency. Additional features include spare parts inventory management, preventive maintenance scheduling, AMC management, and customer feedback collection. The platform supports multi-location operations and role-based access control for secure data management.

## What is Frontizo used for?

[Complaint Management](https://www.capterra.com/complaint-management-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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### Starting price

Free trial not available

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## Features

AI summary

Based on 554 Complaint Management reviews

According to Capterra reviewers, these are the complaint management features buyers prioritize most when evaluating a solution:

-   **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical)
-   **Corrective and Preventive Actions (CAPA)** (**48%**)
-   **Live Chat** (**52%**)

Frontizo supports **Access Controls/Permissions** and **Corrective and Preventive Actions (CAPA)**. Together, these features help teams control who can view or update complaint records while also managing follow-up actions to address root causes and reduce repeat issues, helping businesses maintain accountability and improve resolution processes.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

Customer Complaint Tracking

Track customer complaints from initiation through resolution

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Interaction Tracking

Track interaction history by documenting conversations for contacts

Real-Time Updates

Receive system updates as soon as any changes are made

Frontizo 8 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Customer Complaint Tracking: Track customer complaints from initiation through resolution
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Routing: Plan daily routes to optimize employee scheduling and provide directions

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## Pricing

### Starting price

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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