# Emojot CXM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Emojot CXM Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10030368/Emojot-CXM --- # Emojot CXM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Emojot CXM ## What is Emojot CXM? Emojot is a customer experience management software that collects and analyzes customer feedback through interactive surveys. The platform features Emotion Sensors for omnichannel feedback collection, AI-powered analytics that deliver real-time alerts for issue resolution, and customizable feedback forms that maintain brand consistency across touchpoints. The CXM Sentiment Navigator interprets feedback data, analyzing NPS, CSAT, and sentiment trends to help organizations enhance their service delivery. The software identifies patterns in customer interactions, detects potential dissatisfaction, and categorizes issues for appropriate escalation, enabling businesses to address concerns before they escalate. The platform also includes automated sentiment analysis capabilities that assist organizations in personalizing their responses to customer feedback. ## What is Emojot CXM used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Emojot CXM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.emojot.com/&name=Emojot CXM) ## FAQs about Emojot CXM Overview ### What company size and specific industries is Emojot CXM built for? Emojot CXM is designed for small and medium-sized enterprises and for customer-centric industries such as retail, hospitality, healthcare, finance, and telecommunications. It fits organizations that need a customer experience management tool tailored to service-driven operations and sector-specific engagement needs. Features and Usability ### What are the key features of Emojot CXM? Emojot CXM offers customer journey mapping, feedback management, and multi-channel data collection for capturing customer input across touchpoints. It also includes real-time analytics, sentiment analysis, trend analysis, dashboards, data visualization, and alerts/notifications for monitoring customer experience data and tracking changes over time. Getting Started and Support ### What training and onboarding options does Emojot CXM offer? Emojot CXM provides live online training sessions to help teams get started. This format supports guided setup and allows users to ask questions during training. No other training options are listed in the catalog data for Emojot CXM. Getting Started and Support ### What customer support options does Emojot CXM offer? Emojot CXM provides Email/Help Desk support for customer issues and requests. Support information is limited to this channel in the catalog data, so no user feedback is available on response times, helpfulness, or common frustrations. Users should expect assistance through submitted support tickets and email follow-up. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Data Collection Collect information from multiple sources Emojot CXM 9 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Visualize and analyze customer experience across all touchpoints and channels Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Analyze and gain insights into data in real-time Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. ## Pricing Basic Pricing $50.00 Other,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.