--- title: "Cintrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cintrix Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/10030404/Cintrix/" page_type: "product" language: "en" --- # Cintrix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Cintrix ## What is Cintrix? Cintrix is a cloud-based contact center solution that helps manage customer communication via calls, SMSs, emails, and chatbot support. The software centralizes communication channels to help deliver consistent service across all customer touchpoints. Cintrix features IVR routing, call recording, SMS gateway integration, email ticket management, and customizable templates for streamlined workflows. The platform includes real-time tracking capabilities and performance metrics for monitoring service quality. Additional functionalities encompass agent availability tracking, automated notifications, contact list management, and incident creation through multiple channels. Cintrix also offers call transfer options, feedback collection tools, and audio file management for IVR configuration. ## What is Cintrix used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Project Management](https://www.capterra.com/project-management-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cintrix?[Manage this product listing](https://www.g2.com/products/cintrix/claim_requests/new?auto=true) ## FAQs about Cintrix Overview ### What company size and specific industries is Cintrix built for? Cintrix is designed for startups, small and mid-sized businesses, and enterprise organizations that need multichannel customer support across voice, SMS, email, and chatbots. It fits companies in any industry that want automation and real-time performance tracking for customer service operations. Features and Usability ### What are the key features of Cintrix? Cintrix offers call center management features such as automatic call distribution, predictive and auto-dialer, call routing, call recording, call monitoring, and IVR. It also includes CRM, contact management, omnichannel communication through chat, email, SMS, and live chat, plus real-time reporting, analytics, and workforce management. Pricing ### How much does it cost and what fees or limitations are included? Cintrix starts at £15 per user per month for the Standard plan, with Advanced at £20 and Premium at £100. A free version and free trial are available. Standard includes call forwarding, call logs, call recording, call transfer, IVR integration, and outbound calling. Getting Started and Support ### What customer support options does Cintrix offer? Cintrix provides email/help desk, FAQ/forum, and phone support. Customer feedback on support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways to contact support and find answers. ## Features AI summary Based on 1,302 Project Management reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Cintrix supports all three of the features reviewers rate most important: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more effectively, and route calls to the right agents faster, allowing teams to improve service quality and handle customer interactions more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Cintrix 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10030404/Cintrix/pricing/) Cintrix Standard £15.00 Per User,Per Month It includes: - IVR Integration - Outbound Calling - Call Logs - Call Recording - Availability Management - Call Transfer - Call Forwarding - Call Lists Cintrix Advanced £20.00 Per User,Per Month It includes: - SMS Integration - SMS Notification - Escalations - SMS Templates - SMS Sends Cintrix Premium £100.00 Per User,Per Month It includes: - Email Integration - Custom Notifications - Email Management - Email Notification - Incident Management - Chatbot Integration - Custom Messages - Social Media Integration Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.