--- title: "New Resilience Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about New Resilience Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10030410/New-Resilience/" page_type: "product" language: "en" --- # New Resilience Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) New Resilience ## What is New Resilience? New Resilience is a behavioral health CRM purpose-built for addiction and mental health treatment centers: residential, PHP, IOP, and outpatient programs. It connects outreach, referral marketing, and admissions teams in one HIPAA-compliant system, replacing the generic CRMs and spreadsheets (Salesforce, HubSpot, Monday.com, Constant Contact) that weren't designed for treatment-center workflows. The platform automates referral outreach, speeds intake with AI-assisted forms and AI review of medical records, and runs VOB earlier in the process so admissions teams can confirm coverage and move qualified patients into care faster. Its agentic AI surfaces inquiries that have gone quiet, drafts follow-ups for review, and gives admissions coordinators live guidance on calls, with every answer traceable to a real record in the CRM. New Resilience integrates out of the box with leading behavioral health EHRs such as BestNotes, Alleva, Kipu, and Ritten. Treatment centers use it to grow census. ## What is New Resilience used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for New Resilience?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.newresilience.ai&name=New Resilience) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### New Resilience 4.5 (2) VS. [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $200 Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.2 (4,383) Value For Money 4.5 (2) Value For Money 4.3 (3,512) Customer Service 4.5 (2) Customer Service 4.1 (3,522) ## New Resilience alternatives [4.7 (742)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,482)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,806)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (622)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) ## FAQs about New Resilience Overview ### What company size and specific industries is New Resilience built for? New Resilience is designed for behavioral health and substance use treatment centers, including residential, detox, PHP, IOP, and outpatient facilities. It is aimed at outreach, admissions, and marketing teams in these organizations, making it a fit for treatment providers of varying sizes. Features and Usability ### What are the key features of New Resilience? New Resilience offers AI Copilot, generative AI, and machine learning for automation and analysis, plus campaign management, email marketing, and autoresponders for outreach. It also includes lead management, lead scoring, customer journey mapping, segmentation, task management, reporting and analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? New Resilience starts at $200 per month for the Basic plan, with Standard at $650 per month and Professional at $1,150 per month. A free trial is available. Basic includes built-in Alumni Campaigns, CTM, email and EHR integration, HIPAA compliance, instant VOB, reporting, and mobile apps. Integrations ### Which third-party tools and platforms does New Resilience integrate with? New Resilience connects natively to 7 third-party platforms, including EHR and communication tools such as Alleva, BestNotes, CTM, Gmail, Kipu, Microsoft Outlook, and Ritten. These catalog integrations cover clinical records and email workflows for teams that need to connect patient data with daily communication systems. Getting Started and Support ### What training and onboarding options does New Resilience offer? New Resilience provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for review at any time. Getting Started and Support ### What customer support options does New Resilience offer? New Resilience provides Email/Help Desk, FAQ/Forum, and Phone Support. Support is presented through standard service channels for users who need help with setup, troubleshooting, or general questions. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) New Resilience supports all three of the features reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales execution. Reporting/Analytics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information New Resilience 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Predictive Analytics: Predict future data based on historical data sets - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/10030410/New-Resilience/pricing/) Basic $200.00 Flat Rate,Per Month It includes: - HIPAA-compliant & secure platform - iPhone & Android apps - Ready-to-use reporting - Launch email campaigns in minutes - Instant VOB - verify insurance in real time Standard $650.00 Per Month It includes: - HIPAA-compliant & secure platform - Launch email campaigns in minutes - Ready-to-use reporting - iPhone & Android apps - Instant VOB - verify insurance in real time Professional $1,100 Flat Rate,Per Month It includes: - Customizable reporting - AI on medical records - AI voice assistant to handle inbound calls - 24/7 white-glove support Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Alleva](https://www.capterra.com/p/180899/Alleva/)[ Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[ BestNotes](https://www.capterra.com/p/73807/BestNotes/)[ CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[ Ritten](https://www.capterra.com/p/276907/Ritten/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KR Katie R. coo Mental Health Care ### "Review from Thrive " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 26, 2026 experience with Resilience has been outstanding from the very beginning. Both \[sensitive content hidden\] have been incredibly responsive, accommodating, and genuinely invested in ensuring our success. \[sensitive content hidden\] scheduled multiple meetings with our team, taking the time to thoroughly answer all of our questions and provide clear, effective training on how to use the system. Their patience and willingness to help made the implementation process seamless. \[sensitive content hidden\] has also gone above and beyond by regularly checking in with us and even stopping by in person to see how everything was going and to ensure we had the support we needed. That level of customer service and commitment has truly exceeded our expectations. We are extremely happy with our experience so far and look forward to continuing our partnership with the Resilience team. Pros new resilience is extremely user friendly and has many training videos if needed, It also provides you that ability to build out custom fields your company may need. Cons Not too many cons. If I had to give one, I guess it would be certain customizations not available in the tier, we are in. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TP Tom P. Director of External Relations Mental Health Care ### "Using our Outreach CRM with a Smile!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 We are impressed that New Resilience is available by phone, email and text to answer our start up questions. Pros As the director of our outreach team, I understand the value of keeping accurate and timely data. Our clients are important to us and we need to make sure we have their accurate data in our CRM. New Resilience eases this process by offering a way to snap of a photo of business cards and entering the data. AI also fills in important information saving us time to look it up and enter. I also understand the value of accountability. We can pull weekly activity reports from New Resilience to track our progress with outreach calls, visits, conferences, calls, emails, texts etc. Along with our admissions team, we can track inquiries, referrals and admissions with AI helping us along the way to safe time and money. Cons No outreach person really wants to take the time to enter data. So, we have to make time in our busy days for data entry into New Resilience. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost was much less and New Resilience was more targeted to our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 2, 2026 Tom, thank you for the thoughtful review, and for calling out the accountability and time savings your team is seeing. You're right that data entry is the part no outreach rep loves, and it's exactly what we built New Resilience to minimize. The business card scanner, AI auto-fill, and mobile logging all exist to cut the manual work, and we're continuing to expand what the AI captures on its own so your team spends less time in the CRM and more time on outreach. Grateful to partner with you. - New Resilience Team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.