# New Resilience Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about New Resilience Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/10030410/New-Resilience --- # New Resilience Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) New Resilience ## What is New Resilience? New Resilience is a behavioral health CRM purpose-built for addiction and mental health treatment centers: residential, PHP, IOP, and outpatient programs. It connects outreach, referral marketing, and admissions teams in one HIPAA-compliant system, replacing the generic CRMs and spreadsheets (Salesforce, HubSpot, Monday.com, Constant Contact) that weren't designed for treatment-center workflows. The platform automates referral outreach, speeds intake with AI-assisted forms and AI review of medical records, and runs VOB earlier in the process so admissions teams can confirm coverage and move qualified patients into care faster. Its agentic AI surfaces inquiries that have gone quiet, drafts follow-ups for review, and gives admissions coordinators live guidance on calls, with every answer traceable to a real record in the CRM. New Resilience integrates out of the box with leading behavioral health EHRs such as BestNotes, Alleva, Kipu, and Ritten. Treatment centers use it to grow census. ## What is New Resilience used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for New Resilience?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.newresilience.ai&name=New Resilience) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### New Resilience 4.5 (2) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $200 Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.3 (3,607) Value For Money 4.5 (2) Value For Money 4.2 (2,662) Customer Service 4.5 (2) Customer Service 4.3 (2,770) ## New Resilience alternatives [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (463)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about New Resilience Overview ### What company size and specific industries is New Resilience built for? New Resilience is designed for behavioral health and substance use treatment centers, including residential, detox, PHP, IOP, and outpatient programs. It also fits the outreach, admissions, and marketing teams that support these facilities, making it suitable for specialized treatment organizations of varying sizes. Features and Usability ### What are the key features of New Resilience? New Resilience offers AI and machine learning features such as intent recognition, natural language processing, speech recognition, and a pre-configured bot. It also includes a chatbot, autoresponders, contextual guidance, communication management, customer database, engagement tracking, activity dashboard, real-time monitoring, and reporting and analytics with visual analytics. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? New Resilience starts at $200 per month for the Basic plan, with the Standard plan at $650 per month and the Professional plan at $1,150 per month. A free trial is available. Basic includes alumni campaigns, CTM, email and EHR integration, HIPAA compliance, instant VOB, reporting, and mobile apps. Integrations ### Which third-party tools and platforms does New Resilience integrate with? New Resilience integrates with 7 third-party tools, including Alleva, BestNotes, CTM, Gmail, Kipu, Microsoft Outlook, and Ritten. These catalog integrations cover clinical and communication platforms, giving New Resilience connections to electronic health record and email workflows. Getting Started and Support ### What training and onboarding options does New Resilience offer? New Resilience offers in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos give visual step-by-step guidance for users. Getting Started and Support ### What customer support options does New Resilience offer? New Resilience provides email/help desk, FAQ/forum, and phone support. These channels give users direct contact and self-service help for setup and troubleshooting. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information New Resilience 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Visualize and analyze customer experience across all touchpoints and channels Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Protect sensitive data for digital privacy Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Predict future data based on historical data sets Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic $200.00 Flat Rate,Per Month It includes: - HIPAA-compliant & secure platform - iPhone & Android apps - Ready-to-use reporting - Launch email campaigns in minutes - Instant VOB - verify insurance in real time Standard $650.00 Per Month It includes: - HIPAA-compliant & secure platform - Launch email campaigns in minutes - Ready-to-use reporting - iPhone & Android apps - Instant VOB - verify insurance in real time Professional $1,150 Flat Rate,Per Month It includes: - Customizable reporting - AI on medical records - AI voice assistant to handle inbound calls - 24/7 white-glove support Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Alleva](https://www.capterra.com/p/180899/Alleva/)[ Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[ BestNotes](https://www.capterra.com/p/73807/BestNotes/)[ CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[ Ritten](https://www.capterra.com/p/276907/Ritten/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KR Katie R. coo Mental Health Care ### "Review from Thrive " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 26, 2026 experience with Resilience has been outstanding from the very beginning. Both \[sensitive content hidden\] have been incredibly responsive, accommodating, and genuinely invested in ensuring our success. \[sensitive content hidden\] scheduled multiple meetings with our team, taking the time to thoroughly answer all of our questions and provide clear, effective training on how to use the system. Their patience and willingness to help made the implementation process seamless. \[sensitive content hidden\] has also gone above and beyond by regularly checking in with us and even stopping by in person to see how everything was going and to ensure we had the support we needed. That level of customer service and commitment has truly exceeded our expectations. We are extremely happy with our experience so far and look forward to continuing our partnership with the Resilience team. Pros new resilience is extremely user friendly and has many training videos if needed, It also provides you that ability to build out custom fields your company may need. Cons Not too many cons. If I had to give one, I guess it would be certain customizations not available in the tier, we are in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tom P. Director of External Relations Mental Health Care ### "Using our Outreach CRM with a Smile!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 We are impressed that New Resilience is available by phone, email and text to answer our start up questions. Pros As the director of our outreach team, I understand the value of keeping accurate and timely data. Our clients are important to us and we need to make sure we have their accurate data in our CRM. New Resilience eases this process by offering a way to snap of a photo of business cards and entering the data. AI also fills in important information saving us time to look it up and enter. I also understand the value of accountability. We can pull weekly activity reports from New Resilience to track our progress with outreach calls, visits, conferences, calls, emails, texts etc. Along with our admissions team, we can track inquiries, referrals and admissions with AI helping us along the way to safe time and money. Cons No outreach person really wants to take the time to enter data. So, we have to make time in our busy days for data entry into New Resilience. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost was much less and New Resilience was more targeted to our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Tom, thank you for the thoughtful review, and for calling out the accountability and time savings your team is seeing. You're right that data entry is the part no outreach rep loves, and it's exactly what we built New Resilience to minimize. The business card scanner, AI auto-fill, and mobile logging all exist to cut the manual work, and we're continuing to expand what the AI captures on its own so your team spends less time in the CRM and more time on outreach. Grateful to partner with you. - New Resilience Team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.