--- title: "Engage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Engage Software - reviews, pricing plans, popular comparisons to other Employee Engagement products and more." source_url: "https://www.capterra.com/p/10030528/Engage/" page_type: "product" language: "en" --- # Engage Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Engage ## What is Engage? Engage is a customer and employee engagement platform that creates thriving communities within organizations. The mobile-first software integrates AI technology with consumer-grade features to support engagement across both colleague and customer lifecycles. The platform transforms workplace culture by empowering staff members while establishing deeper customer relationships that build brand loyalty. Engage extends beyond standard workforce management to include temporary workers, suppliers, and business partners in a comprehensive engagement ecosystem. The platform enables businesses to foster positive colleague experiences, increase productivity, and strengthen customer connections throughout their journey. The software helps organizations understand the unique needs of different customer segments to optimize engagement strategies and build meaningful relationships that drive growth. ## What is Engage used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Community](https://www.capterra.com/community-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engage?[Manage this product listing](https://www.g2.com/products/engage-solutions-group/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engage 4.8 (10) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.7 (5,315) Value For Money 4.5 (10) Value For Money 4.5 (5,072) Customer Service 5.0 (10) Customer Service 4.6 (5,086) ## Engage alternatives Highest Rated [4.9 (4,859)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (869)](https://www.capterra.com/p/186557/PerkNow/reviews/) Starting price $4000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10030528/Engage/alternatives/) ## FAQs about Engage Overview ### Which roles and teams benefit most from Engage? Engage is most used by internal communications and people experience teams, project and change leaders, and department managers in IT, digital, customer service, and business development. These roles use it to share updates, drive employee engagement, coordinate change initiatives, centralize communications, and improve visibility across distributed teams. Answer based on 10 reviews Overview ### What company size and industries is Engage built for? Engage is designed for enterprise organizations, which make up 50% of reviewers, with strong use among midsize businesses at 40%. It most often serves Insurance and Transportation/Trucking/Railroad companies, each at 20%, with additional use in Entertainment at 10%, and is commonly used for employee engagement. Answer based on 10 reviews Features and Usability ### What are the key features of Engage? Engage includes AI Copilot, activity dashboard, alerts and notifications, and real-time reporting for tracking engagement and communication activity. It also offers chat and messaging, discussions and forums, customer history, pulse surveys, surveys and feedback, employee onboarding, employee portal, employee recognition, and third-party integrations. Integrations ### Which third-party tools and platforms does Engage integrate with? Engage integrates with Microsoft 365, Microsoft Teams, HubSpot CRM, HubSpot Content Hub, HubSpot Service Hub, SAP SuccessFactors HCM, SAP SuccessFactors Work Zone, Salesforce Commerce Cloud, Salesforce Consumer Goods Cloud, Acquia Web Governance, LDAP Manager, and SFTPCloud. Getting Started and Support ### What training and onboarding options does Engage offer? Engage provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced learning support. Getting Started and Support ### What customer support options does Engage offer? Engage offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support is structured across self-service and direct contact options, giving users multiple ways to get help. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 9,471 Employee Engagement reviews Capterra reviewers highlight these as the features buyers focus on most when comparing employee engagement software: - **Employee Management** (**48%** of reviewers rated this feature as critical) - **Employee Management** (**48%**) - **Communication Management** (**44%**) Engage includes **Communication Management**, but it does not offer **Employee Management** as one of its core top-rated capabilities. Instead, it provides other highly valued features, including **Mobile Access** (**50%**), **Chat/Messaging** (**48%**), and **Multi-Channel Communication** (**43%**). While the system lacks **Employee Management**, these communication-focused tools can still help businesses keep employees connected across devices and channels, providing teams with faster updates, easier conversations, and more consistent internal communication. Communication Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Mobile Access 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Reporting/Analytics 4.4 (9) 88.89% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Feedback Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Discussions/Forums 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. Engage 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer History: Access previous interactions or concerns to maintain customer relationships - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Group Management: Organize and edit a group of people's policy and members - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.5 (10) Workplace Plan Contact Sales Elevate Colleague Plan Contact Sales Customer Community Plan Contact Sales Elevate Customer Plan Contact Sales Value for money 4.5 (10) 4.5 Based on 10 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ SAP SuccessFactors Work Zone](https://www.capterra.com/p/190575/SAP-Jam-Collaboration/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VB Vicki B. Customer Service Manager Transportation/Trucking/Railroad ### "The West Midlands Metro journey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 23, 2025 A positive one! There is just the right amount of engagement form your customer success manager. You feel like your ideas and suggestions are taken onboard and you see them reflected in the development of the platform. Pros There's always someone there to help and bring your ideas to life! It's a very collaborative relationship, which makes a real difference and has helped us to improve our internal engagement Cons There's not enough time/ resource to make everything that you would like to happen. Which is sort of a positive negative! :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Ellen S. Channels, Change and Project Lead Insurance ### "A platform that truly elevates employee engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Pros I really appreciate how accessible this platform is - there are no barriers to entry since it doesn’t require linking to an SSO (although the fact you can link to multiple tenancy's is an added bonus) which makes getting started quick and effortless. While it works brilliantly as an employee communications tool, it goes far beyond that. The depth and intricacy of its features, and the way they integrate seamlessly with one another, truly elevate the employee experience. This thoughtful design not only drives engagement but also creates a dynamic and interactive environment that supports collaboration and connection across your organisations. Cons Honestly, there isn’t really anything I dislike (as cliché as that sounds). One of the reasons for this is that we work closely with Engage to share ideas and suggest enhancements to existing features. They’re incredibly receptive and treat the relationship as a true partnership, continuously evolving the platform alongside our business needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KN Kelly N. Head of internal communication and engagement Legal Services ### "2025 reflections" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2025 Customer success team always available to help work through how the platform can help with challenges. Support team in the background always willing to take feedback and evolve things as they go and respond to issues. Pros It has to be social posting. We have rolled it out across the Group and have seen a 50% increase in engagement with social posts vs a normal post. Having comments from social posts as well as central posts to the right hand side of the news feed is a great way to signpost to posts that may have dropped down the feed. Cons A recent release has made some changes to the layouts of the news feed and content management system that are taking some getting used to. I'd like the people look-up search to be more flexible. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) [Blink](https://www.capterra.com/p/173179/Blink/) Reasons for choosing Engage Ability to brand it, didn't feel people would trust Facebook (Workplace) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kerry H. Head of People Experience and Engagement Entertainment ### "Great Christmas Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 We have loved getting to know what we can do with Engage and can't wait to explore it further and are looking forward to making moves to making it our Intranet soon. Pros The opportunity it provides for engagement (particularly at this time of the year!) We have been using Engage for our daily Winter Wonder Christmas Trivia where colleagues enter to win a prize every working day of December until Christmas. Winners are announced through Engage along with the next Trivia shared each morning. Engagement has been higher than ever before, with record numbers taking part. It's driven colleagues to the app who have never used it before. Cons I have nothing to share here. It's a great tool and hugely intuitive which helps massively for our colleague base. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Marcus O. Digital Manager Law Practice ### "A core pillar of our business' technological offering" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2025 Pros The support team offer us a substantial amount of time to get to desired outcomes. They also offer a wide range of expertise to find solutions. Cons An easier page template builder in terms of the styling rules would be good but things are improving there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Helena M. Internal Communication Manager Retail ### "Improving employee engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2025 Excellent to work with. The 2025 campaign delivered a 42% uplift on last year and a 204% increase since 2022. Wouldn't have been possible without Engage. Pros Engage have been instrumental in improving our colleague engagement, particularly around peer to peer awards. This year’s campaign introduced badges and cards to prompt nominations, a leaderboard to spark healthy competition, and a shift in focus towards quality and simplicity rather than volume and noise. A single weekly article, pinned and supported by reminders and newsletter headlines, replaced multiple posts to create a cleaner, more engaging experience. Cons There's nothing i like least about Engage, they are great to work with and respond to feedback in timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sandeep K. Project Manager Transportation/Trucking/Railroad ### "Engage ESP Success with Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 Our experience with Engage has been fantastic. From the initial setup through ongoing improvements, we’ve been supported every step of the way. The results speak for themselves — we’ve seen a significant increase in engagement, with colleagues actively using forms, liking posts, and contributing through comments Pros Engage offers a variety of ways to communicate messages. Since adopting the platform, we’ve been able to share a wide range of posts with our colleagues. The flexibility of using both the app and desktop has made Engage more accessible, helping us reach a broader audience and increase overall engagement Cons The forms section could have how to use icons to support so it allows the back office admin user to create forms with more functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aron S. IT Manager Construction ### "Engage-enabled Improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 December 11, 2025 Through the use of the Engage platform, we were able to amp up our internal recognition efforts. This meant a YoY 37% increase in private recognition messages sent out through 2024 and 2025. Keeping our entire workforce up-to-date on business changes, charitable initiatives and supporting materials is important, and one of the best ways to do so is to help them interact with the system. That's why we see this metric as a positive. Pros It's a feature rich a versatile platform. Their superuser support is responsive through their ticketing system. Cons Not all platform revamps are favoured among the user base, and the admin interface is not always the most intuitive. However, Engage is usually good with taking feedback on board and acting on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. Internal Communications Manager Hospital & Health Care ### "The experts in employee engagement!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 Incredibly positive - a wonderful onboarding experience with dedicated project management and support throughout platform design, content transfer/creation and launching the new platform. Support with forms, user groups and general tech issues has been first-hand, with timely and effective responses. Pros The ease of navigating the platform - both CMS and frontend. It's intuitive and user-friendly in many ways, giving colleagues the opportunity to engage with each other's and company content. The customer support from the tech, design and management team. Cons It's all been very positive, but a spell-check option in the CMS would be useful. Although using Word is a quick way around this. Switched from [Sitecore](https://www.capterra.com/p/10005990/Sitecore/) This was a very outdated intranet system - 10-15 years out of date with a slow and clunky CMS and little room for colleague engagement and connection. Alternatives considered [Staffbase](https://www.capterra.com/p/141371/Eyo-EmployeeApp/) [Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) Reasons for choosing Engage Price and project/platform support was a big factor - Engage felt like the best all-rounder and most value for money. We also spoke to a current customer with high praises for the team and platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Grant V. Business Development Manager Insurance ### "An intuitive and feature packed staff engagement platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 The staff facing app is easy to navigate, full of features including message channels and an intuitive home feed all complemented by a back end system and highly responsive customer support. Pros A feature packed and user friendly app layout with complete customisation to ensure colleague engagement with company communications. Cons Over the last couple of years, the number of platform updates and improvements have increased in number and relevance which is a positive. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.