--- title: "inovai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inovai Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10030571/inovai/" page_type: "product" language: "en" --- # inovai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) inovai ## What is inovai? inovai is a customer feedback analysis software that collects, organizes, and prioritizes user feedback. The platform transforms insights into strategies that enhance retention and drive revenue through AI-powered analysis. inovai features real-time input capture with embeddable widgets that centralize feedback from multiple channels in one location. The system automatically categorizes feedback, identifies trends, and analyzes sentiment without manual effort. The analytics dashboard visualizes data with customizable displays, allowing sorting and filtering by categories and sentiment. This functionality helps identify priorities and facilitates sharing insights across teams. inovai tracks actions taken based on feedback, measuring the impact of improvements on user satisfaction. The platform integrates with existing systems and offers a straightforward setup process for immediate implementation. ## What is inovai used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inovai?[Manage this product listing](https://www.g2.com/products/inovai/claim_requests/new?auto=true) ## inovai Overview Updated September 2026 AI summary inovai provides businesses of all sizes with tools to collect, manage, and analyze customer feedback across multiple channels. Focused on customer experience, it offers features such as dashboards, data visualization, and reporting to support feedback management and analytics. Visual analytics further distinguishes its capabilities, and deployment is available through cloud, SaaS, and web-based platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inovai 0.0 VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $10 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (2,902) Value For Money 0.0 (0) Value For Money 4.4 (2,333) Customer Service 0.0 (0) Customer Service 4.5 (2,161) ## inovai alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about inovai Features and Usability ### What are the key features of inovai? inovai offers dashboard tools, data visualization, and visual analytics for reviewing metrics and trends. It also includes feedback management, multi-channel data collection, and reporting/analytics for gathering input from different sources and turning it into structured reports. Pricing ### How much does it cost and what fees or limitations are included? inovai starts at $10 per month for the Standard plan, which supports up to 15 users and includes 1,000 feedback queries, 500 uploads, a Feature Request Board, an unlimited custom website widget, and unlimited surveys. The $25 Premium plan supports up to 20 users and adds a premium AI assistant with unlimited feedback queries and uploads. Getting Started and Support ### What customer support options does inovai offer? inovai provides Email/Help Desk support for users who need assistance. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so support experience details cannot be assessed from the catalog data alone. ## Features AI summary Based on 3,764 Customer Experience reviews Not all Customer Experience products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) inovai includes **Feedback Management** and **Reporting/Analytics**, but does not include **Surveys & Feedback**. Its support for **Feedback Management** gives teams a clear way to capture, organize, and respond to customer input, while **Reporting/Analytics** provides visibility into trends, performance, and experience outcomes over time. Together, these features help businesses track customer sentiment more effectively and make informed decisions based on measurable insights. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Data Collection Collect information from multiple sources Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data inovai 6 features ### All Features - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10030571/inovai/pricing/) Standard $10.00 Flat Rate,Per Month It includes: - Unlimited Custom Website Widget - 1000 feedback queries per month - Unlimited surveys - Feature Request Board - 500 uploads per month Premium $25.00 Flat Rate,Per Month It includes: - Unlimited feedback queries per month - Unlimited uploads per month - Premium AI assistant Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.