--- title: "ItsBot Chat Agent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ItsBot Chat Agent Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/10030608/ItsBot-Chat-Agent/" page_type: "product" language: "en" --- # ItsBot Chat Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ItsBot Chat Agent ## What is ItsBot Chat Agent? ItsBot Chat Agent is an AI-based chatbot solution that helps businesses automate business communication and lead generation. The system provides continuous customer support with personalized brand tone settings while maintaining natural conversation flow. The platform integrates with CRM systems including Salesforce and HubSpot, offers performance analytics tracking, and supports multilingual interactions through its speech bot feature. ItsBot Chat Agent includes customization options for welcome messages, AI model selection, and visual elements to align with brand identity. The system captures visitor information, segments leads and can escalate complex conversations to human team members when needed. ## What is ItsBot Chat Agent used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ItsBot Chat Agent?[Manage this product listing](https://www.g2.com/products/itsbot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ItsBot Chat Agent 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $19 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (88) Value For Money 0.0 (0) Value For Money 4.4 (84) Customer Service 0.0 (0) Customer Service 4.7 (85) ## ItsBot Chat Agent alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/) [4.8 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276090/Clever-Messenger/) ## FAQs about ItsBot Chat Agent Features and Usability ### What are the key features of ItsBot Chat Agent? ItsBot Chat Agent offers AI Copilot, AI/Machine Learning, and Natural Language Processing for chatbot interactions, plus Automated Responses and Canned Responses for message handling. It also includes Live Chat, Lead Capture, Multi-Channel Communication, Multi-Language support, Analytics, Integrations, and Workflow Automation for customer support and sales or marketing. Pricing ### How much does it cost and what fees or limitations are included? ItsBot Chat Agent starts at $19 per month for the Basic plan, with Standard at $49 and Pro at $199. A free version is available. Basic includes 2 Chat Agents, 2 Resource Centres, and 2,000 message credits per month; higher plans raise those limits. Integrations ### Which third-party tools and platforms does ItsBot Chat Agent integrate with? ItsBot Chat Agent integrates with 4 third-party platforms: HubSpot CRM and Pipeline CRM for customer relationship management, plus Shopify and Zoho CRM for sales and commerce workflows. These catalog integrations cover core business systems used for lead tracking, customer data, and online store operations. Getting Started and Support ### What customer support options does ItsBot Chat Agent offer? ItsBot Chat Agent provides email/help desk, FAQ/forum, and phone support. Support experience details are not available in the catalog, so the available channels can only be listed directly without added claims about response speed, helpfulness, or common support issues. ## Features AI summary Based on 1,278 Conversational Marketing Platform reviews Capterra reviewers highlight these as the features buyers focus on most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) ItsBot Chat Agent includes **Automated Responses** and **Natural Language Processing**, so teams can handle common inquiries faster and respond in a way that better matches user intent. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These features help businesses manage conversations in real time, support customers more effectively, and improve response quality over time, allowing teams to deliver faster and more consistent service. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics Automated Responses Automatic reply functionality for incoming messages Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods ItsBot Chat Agent 19 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10030608/ItsBot-Chat-Agent/pricing/) Basic $19.00 Flat Rate,Per Month It includes: - 2 Resource Centres - 2000 Message credits/month - 2 Chat Agents - 2000000 Embedding Limit - 2000000 Storage Limit Standard $49.00 Flat Rate,Per Month It includes: - 4 Resource Centers - 6000 Message credits/month - 4 Chat Agents - 4000000 Embedding Limit - 4000000 Storage Limit Pro $199.00 Flat Rate,Per Month It includes: - 7 Resource Centers - 20000 Message credits/month - 7 Chat Agents - 7000000 Embedding Limit - 7000000 Storage Limit Pro Plus Custom Quote Available ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.