--- title: "Desktell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Desktell Software - reviews, pricing plans, popular comparisons to other Facility Management products and more." source_url: "https://www.capterra.com/p/10030632/Desktell/" page_type: "product" language: "en" --- # Desktell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Desktell ## What is Desktell? Desktell is an AI-powered Smart Room Service Portal for hotels, resorts, villas, and vacation rentals. 🟢 No App Needed Guests scan a QR code in their room to access a fully branded portal right from their browser. 🔹 Guests can: • Order food & beverages • Request housekeeping • Report maintenance issues • Book spa packages & more ⚙️ AI-Driven Backend Desktell auto-assigns requests to the right staff based on role & availability — enabling faster resolution and higher guest satisfaction. 💼 Business Benefits: • Promote offers & upsell services (late checkout, local tours, etc.) • Collect valuable guest feedback • Customize menus & services • Get real-time analytics • Support multiple languages 🚀 Go live in a day and elevate your guest experience instantly. ## What is Desktell used for? [Facility Management](https://www.capterra.com/facility-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Desktell Overview Updated August 2026 AI summary Desktell supports small and midsize businesses with a facility management platform that organizes maintenance, work orders, and scheduling across multiple locations. It includes asset tracking, preventive maintenance, equipment management, and vendor coordination, with optional features such as customizable reports, audit trails, and real-time notifications. Desktell is available on cloud, web, and mobile devices, and integrates with common communication tools. ## FAQs about Desktell Overview ### What company size and specific industries is Desktell built for? Desktell is designed for hotels, resorts, villas, boutique stays, and vacation rentals of any size that want to modernize guest services, improve daily operations, and generate more revenue through digital room service. It fits hospitality businesses focused on guest-facing service delivery. Features and Usability ### What are the key features of Desktell? Desktell offers access controls and permissions, activity dashboards, and audit trail capabilities for tracking facility and asset operations. Core maintenance features include work order management, preventive maintenance, maintenance scheduling, equipment management, and parts management, along with service request management, alerts and notifications, reporting and analytics, and document storage. Pricing ### How much does it cost and what fees or limitations are included? Desktell starts at $10 per month for the Hotels and Resorts plan, with the Villas and Properties plan at $25 per month. Both plans include all features, and a free trial is available. No extra fees or limitations are listed in the provided pricing details. Integrations ### Which third-party tools and platforms does Desktell integrate with? Desktell integrates with 4 third-party communication tools: Gmail, Google Chat, Slack, and Telegram. These integrations cover email and team messaging, giving Desktell support for common workplace communication platforms. Getting Started and Support ### What training and onboarding options does Desktell offer? Desktell provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Desktell offer? Desktell provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback about support topics available, no user sentiment on response times, helpfulness, or common frustrations can be summarized here. ## Features AI summary Based on 1,961 Facility Management reviews Capterra data shows that buyers of facility management software rank the following features as their top priorities: - **Maintenance Management** (**44%** of reviewers rated this feature as critical) - **Work Order Management** (**55%**) - **Maintenance Scheduling** (**45%**) Desktell supports all three of the features reviewers rate most highly: **Maintenance Management**, **Work Order Management**, and **Maintenance Scheduling**. Together, these capabilities help businesses keep upkeep tasks organized, handle service requests more efficiently, and plan recurring maintenance on time, allowing teams to reduce delays, improve asset reliability, and keep facilities running smoothly. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Audit Trail A record of all activities within the system, including user access, changes made, etc. Desktell 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Checklists: An itemized to do list that can be edited as tasks are completed - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Historical Reporting: Information, data and reports that are being tracked over time - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Parts Management: Track parts inventory levels and manage re-stocking - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10030632/Desktell/pricing/) Hotels and Resorts $10.00 Other,Per Month It includes: - All Features Included Villas and Properties $25.00 Other,Per Month It includes: - All Features Included More than 200 Rooms Custom Quote Available It includes: - All Features Included ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Google Chat](https://www.capterra.com/p/175800/Chat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.