# Incident Management + AI ICAM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Incident Management + AI ICAM Software - reviews, pricing plans, popular comparisons to other Risk Management products and more. Source: https://www.capterra.com/p/10030698/SMP-365 --- # Incident Management + AI ICAM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Incident Management + AI ICAM ## What is Incident Management + AI ICAM? SMP 365 is a comprehensive Health, Safety, Environment, and Quality (HSEQ) management solution designed specifically for organizations operating within the Microsoft 365 ecosystem By utilizing SharePoint, Power Apps, and Dataverse, SMP 365 eliminates data silos and provides a single source of truth for safety compliance with the benefits of Microsoft cyber security iso and also safety systems aligned to ISO standards. ## What is Incident Management + AI ICAM used for? [Risk Management](https://www.capterra.com/risk-management-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $999 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Incident Management + AI ICAM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smp365.com&name=Incident Management + AI ICAM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Incident Management + AI ICAM 0.0 VS. [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting Price $999 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (96) Value For Money 0.0 (0) Value For Money 4.7 (81) Customer Service 0.0 (0) Customer Service 4.5 (89) ## Incident Management + AI ICAM alternatives [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (354)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Incident Management + AI ICAM Overview ### What company size and specific industries is SMP 365 built for? SMP 365 is designed for organizations of any size that use Microsoft 365 and SharePoint for incident management and investigative work. It fits teams handling safety, compliance, and corrective action processes, especially in operations, manufacturing, logistics, healthcare, and other regulated industries that need incident tracking and executive reporting. Features and Usability ### What are the key features of SMP 365? SMP 365 offers incident management, safety incident management, and investigation management, plus risk analysis, risk assessment, risk scoring, and risk reporting. It also includes audit management, audit trail, compliance management, corrective and preventive actions (CAPA), workflow management, dashboards, customizable reports, and real-time notifications. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? SMP 365 starts at $999 per year per user for the Incident Management + AI ICAM plan. It includes incident notifications, ICAM investigations, 5 Whys, corrective actions, executive reports, dashboards, email notifications, mobile access, and AI-assisted report generation. A 30-day free trial is available. Integrations ### Which third-party tools and platforms does SMP 365 integrate with? SMP 365 integrates with Microsoft 365. Getting Started and Support ### What training and onboarding options does SMP 365 offer? SMP 365 provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does SMP 365 offer? SMP 365 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized from user sentiment in this data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Incident Management + AI ICAM 48 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Track and manage adherence to policies for any service, product, process, or supplier Investigate and take action at root cause or error in processes to prevent recurring issues Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Graphical representation of data Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Oversee people and resources to carry out an investigation Identify and respond to unexpected problems or failures (ie. "negative events") Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage risk that occurs from systems failure or inadequate processes Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Create, manage, and track policies and procedures within an organization Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Track, report on and implement actions pertaining to physical safety at the workplace Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Incident Management + AI ICAM $999.00 Per User,Per Year It includes: - Incident Management - ICAM - 5 whys - Action Manager - Executive Reports - AI - Microsoft - Easy Install - 30 day Trial - Microsoft Billing - SMP 365 ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.