--- title: "Incident Management + AI ICAM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Incident Management + AI ICAM Software - reviews, pricing plans, popular comparisons to other Occupational Health products and more." source_url: "https://www.capterra.com/p/10030698/SMP-365/" page_type: "product" language: "en" --- # Incident Management + AI ICAM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Incident Management + AI ICAM ## What is Incident Management + AI ICAM? AI-Assisted Incident Management and ICAM Investigation Software This offer is designed for organisations requiring between 10 & 200 users. For custom licensing arrangements. SMP 365 AI-Assisted ICAM is a Microsoft 365 and SharePoint-native incident management and investigation solution designed to help organisations capture incidents, conduct structured investigations, identify contributing factors and root causes, implement corrective actions, and generate professional investigation reports. Key Features • Incident notification and management • AI-assisted ICAM investigations • 5 Whys analysis • PEEPO analysis • Loss of Control and Recovery Factor analysis • Evidence, document and image management • Witness statements and interviews • Corrective action management • Executive investigation reports • Approval workflows • Automated email notifications and alerts • Real-time dashboards and analytics • Microsoft 365 ## What is Incident Management + AI ICAM used for? [Risk Management](https://www.capterra.com/risk-management-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Occupational Health](https://www.capterra.com/occupational-health-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $999 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Incident Management + AI ICAM?[Manage this product listing](https://www.g2.com/products/smp-365/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Incident Management + AI ICAM 0.0 VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price $999 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.2 (80) Value For Money 0.0 (0) Value For Money 4.3 (71) Customer Service 0.0 (0) Customer Service 4.5 (76) ## Incident Management + AI ICAM alternatives Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Resolver](https://www.capterra.com/p/147599/Resolver/) [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147599/Resolver/) [FaceUp Whistleblowing System](https://www.capterra.com/p/234773/FaceUp/) [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234773/FaceUp/) ## FAQs about Incident Management + AI ICAM Overview ### What company size and specific industries is Incident Management + AI ICAM built for? Incident Management + AI ICAM is designed for mid-market and enterprise organizations that use Microsoft 365 and SharePoint and need incident management with AI-assisted ICAM investigations. It fits operations-heavy teams in manufacturing, healthcare, construction, logistics, energy, and other regulated industries that track corrective actions, reporting, and investigations. Features and Usability ### What are the key features of Incident Management + AI ICAM? Incident Management + AI ICAM offers incident reporting, incident management, investigation management, and safety incident management, along with case management and ticket management. It also includes AI Copilot and generative AI, plus workflow management, alerts and notifications, audit trail, reporting and statistics, risk assessment, CAPA, and compliance management. Pricing ### How much does it cost and what fees or limitations are included? Incident Management + AI ICAM starts at $999 per year per user for its single plan. A 30-day free trial is available. The plan includes incident notifications, ICAM investigations, 5 Whys, corrective actions, executive reports, dashboards, email notifications, mobile access, and AI-assisted report generation. Integrations ### Which third-party tools and platforms does Incident Management + AI ICAM integrate with? Incident Management + AI ICAM connects natively to Microsoft 365 for document, email, and collaboration workflows. Getting Started and Support ### What training and onboarding options does Incident Management + AI ICAM offer? Incident Management + AI ICAM provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference material, and videos provide self-paced viewing for feature and process review. Getting Started and Support ### What customer support options does Incident Management + AI ICAM offer? Incident Management + AI ICAM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 1,730 Occupational Health reviews Capterra data shows that buyers of risk management software rank the following features as their top priorities: - **Risk Analysis** (**47%** of reviewers rated this feature as critical) - **Risk Reporting** (**46%**) - **Risk Scoring** (**49%**) Incident Management + AI ICAM supports all three features reviewers value most: **Risk Analysis**, **Risk Reporting**, and **Risk Scoring**. Together, these capabilities help businesses identify potential threats, document and share risk insights clearly, and prioritize issues based on severity, allowing teams to make better decisions and respond more effectively to risk. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Incident Management + AI ICAM 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Single Sign On: Allow users to access multiple services after entering their login credentials once - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10030698/SMP-365/pricing/) Incident Management + AI ICAM $999.00 Per User,Per Year It includes: - Incident Management - ICAM - 5 whys - Action Manager - Executive Reports - AI - Microsoft - Easy Install - 30 day Trial - Microsoft Billing - SMP 365 ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.