--- title: "ITM Customer Portal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ITM Customer Portal Software - reviews, pricing plans, popular comparisons to other B2B eCommerce Platform products and more." source_url: "https://www.capterra.com/p/10030712/ITM-Customer-Portal/" page_type: "product" language: "en" --- # ITM Customer Portal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ITM Customer Portal ## What is ITM Customer Portal? ITM Customer Portal for SAP Business One is a B2B self-service platform that connects directly to SAP Business One systems. The software provides real-time transaction capabilities without storing data outside the SAP system. It features customizable dashboards displaying financial insights, product catalogs organized by category, streamlined ordering processes, and online invoice payment options. The platform is accessible through web browsers or native mobile applications for iOS and Android, allowing business partners to access information from anywhere at any time. The system supports implementation of specific roles and conditions beyond default SAP B1 settings. It includes push notification functionality to keep customers informed about their transactions and multiple communication channels for maintaining customer engagement. ## What is ITM Customer Portal used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[B2B eCommerce Platform](https://www.capterra.com/b2b-ecommerce-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €350 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITM Customer Portal?[Manage this product listing](https://www.g2.com/products/itm-customer-portal/claim_requests/new?auto=true) ## ITM Customer Portal Overview Updated September 2026 AI summary ITM Customer Portal equips businesses of all sizes with tools for customer engagement and B2B eCommerce, offering features such as content management, activity and engagement tracking, order management, and multi-channel communication. With integration to SAP Business One, customizable options, and deployment across major platforms, it enables organizations to manage customer interactions and transactions efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITM Customer Portal 0.0 VS. [4.6 (310)](https://www.capterra.com/p/176854/Flipsnack/reviews/) Starting Price €350 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (47) Value For Money 0.0 (0) Value For Money 4.2 (32) Customer Service 0.0 (0) Customer Service 4.5 (45) ## ITM Customer Portal alternatives [3.5 (20)](https://www.capterra.com/p/220074/RepSpark/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 55% of reviewers rated it above 4 stars Highest Rated [Perenso](https://www.capterra.com/p/129651/Perenso/) [4.8 (47)](https://www.capterra.com/p/129651/Perenso/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129651/Perenso/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144389/Yotpo/) [Pepperi](https://www.capterra.com/p/146870/Pepperi/) [4.4 (66)](https://www.capterra.com/p/146870/Pepperi/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146870/Pepperi/) ## FAQs about ITM Customer Portal Overview ### What company size and specific industries is ITM Customer Portal built for? ITM Customer Portal is designed for small to medium-sized enterprises, including distributors and wholesalers, retailers serving both B2B and B2C markets, manufacturers, field service providers, and equipment dealers. It fits organizations that need a customer portal for business-to-business or business-to-consumer operations. Features and Usability ### What are the key features of ITM Customer Portal? ITM Customer Portal offers customer portal access with access controls, customer database management, and customer history tracking. It also includes order management, reordering, bulk ordering, inventory control, and payment options, plus communication tools such as live chat, alerts/notifications, multi-channel communication, and multi-language support. Integrations ### Which third-party tools and platforms does ITM Customer Portal integrate with? ITM Customer Portal integrates with SAP Business One. Getting Started and Support ### What training and onboarding options does ITM Customer Portal offer? ITM Customer Portal provides in person training, live online sessions, webinars, documentation, and videos. In person training supports direct instruction, live online sessions and webinars allow guided learning remotely, documentation offers written reference material, and videos provide self-paced demonstrations of product features and setup steps. Getting Started and Support ### What customer support options does ITM Customer Portal offer? ITM Customer Portal provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,736 B2B eCommerce Platform reviews Capterra data shows that buyers of Customer Engagement software rank the following features as their top priorities: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) ITM Customer Portal supports all three features reviewers rate most important: **Content Management**, **Engagement Tracking**, and **Activity Tracking**. Together, these capabilities help businesses organize customer-facing information, monitor how users interact with content and outreach, and keep a clear record of ongoing activity, allowing teams to improve communication, respond with better timing, and build stronger customer relationships. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Bulk Ordering Accept and track orders with multiple items ITM Customer Portal 45 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bulk Ordering: Accept and track orders with multiple items - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For B2B: Serves B2B organizations - Gamification: Games or game-like elements to track progress and reward accomplishments - Inventory Control: Monitor product stock levels - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reordering: Accept and track repeat orders - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial ITM Customer Portal €350.00 Per User,Per Month ## Integrations [ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.