--- title: "Affiniv Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Affiniv Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/10030822/Affiniv/" page_type: "product" language: "en" --- # Affiniv Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Affiniv ## What is Affiniv? Affiniv is an all-in-one Customer Experience Management Platform that helps businesses run surveys, gain AI-powered insights, and take action - all without writing a line of code. Create customizable surveys like NPS, CSAT, CES, product reviews, and more with branded themes and logic flows. Distribute surveys via personalized emails from your domain, with automated triggers and reminders based on customer actions. Affiniv’s real-time dashboard shows survey scores, AI-powered sentiment analysis, tag/keyword insights, and segment-wise reports (by product, user-cohort, location, etc). You can filter responses, download data, or sync it to your systems via integrations with Shopify, Salesforce, Slack, and more. Take direct action from the dashboard - email customers, add notes, and escalate issues instantly. Affiniv is easy to use, affordable, and built for teams of all sizes. Bonus features include weekly digests for unlimited internal users and custom dashboards for enterprises. ## What is Affiniv used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Affiniv?[Manage this product listing](https://www.g2.com/products/affiniv-customer-feedback-software/claim_requests/new?auto=true) ## Affiniv Overview Updated September 2026 AI summary Affiniv enables small and midsize businesses to create and distribute surveys for customer experience, satisfaction, and NPS initiatives. Delivered as a cloud-based solution, it offers a survey builder with customizable templates, multi-channel distribution, and analytics tools. Features such as sentiment analysis, question branching, real-time data, and third-party integrations support tailored feedback collection and reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Affiniv 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $99 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (2,902) Value For Money 0.0 (0) Value For Money 4.5 (2,333) Customer Service 0.0 (0) Customer Service 4.6 (2,161) ## Affiniv alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about Affiniv Overview ### What company size and specific industries is Affiniv built for? Affiniv is designed for companies of any size that want to improve customer experience through actionable insights. It serves businesses across the world, with a focus on the US, Europe, and India, and it is suitable for organizations in any industry that track customer feedback and service quality. Features and Usability ### What are the key features of Affiniv? Affiniv offers survey and feedback management features including survey builder, customizable forms, question library, skip logic, and question branching. It also includes NPS, CSAT, and CES survey structures, plus multi-channel distribution through email, SMS, widgets, website integration, and mobile survey collection. Analytics tools cover dashboards, real-time reporting, sentiment analysis, and trend analysis. Pricing ### How much does it cost and what fees or limitations are included? Affiniv starts at $99 per month for the Growth plan, billed annually, or $119 monthly. A free version and 14-day free trial are available. Advanced costs $249 per month for up to 3,000 responses monthly, and Enterprise starts at $449 with custom features and pricing. Integrations ### Which third-party tools and platforms does Affiniv integrate with? Affiniv integrates with 6 third-party platforms, including Freshdesk, Zendesk Suite, Slack, HubSpot CRM, Salesforce Platform, and Shopify. These integrations cover customer support, messaging, CRM, and ecommerce tools, giving Affiniv connections to widely used business systems. Getting Started and Support ### What training and onboarding options does Affiniv offer? Affiniv provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Affiniv offer? Affiniv provides email/help desk, FAQ/forum, phone support, and chat. These channels give users multiple ways to get help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 10,704 NPS reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Affiniv supports all three features that reviewers call out most often: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities give teams the flexibility to tailor questions, collect input efficiently, and create surveys faster, helping businesses gather more relevant responses and make better decisions from customer and employee feedback. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Commenting/Notes Leave comments and notes on documents for others to view Affiniv 71 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Commenting/Notes: Leave comments and notes on documents for others to view - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10030822/Affiniv/pricing/) Free $0.00 It includes: - Up to 100 Responses/month Growth $99.00 Per Month It includes: - Up to 1000 Responses/month - NPS, CSAT, CET, Product Reviews, Custom Surveys - Unlimited Surveys - Omnichannel Distribution - Email, Web, In-App, SMS, WhatsApp, Sharable Links - Automation via API/Shopify - Analytics Dashboard - AI-Generated Summary - Response Tags and Notes - Email Reply to Respondents from Dashboard - Unlimited internal users - Unlimited Questions with Logic Jumps - Customizable Survey Theme (Brand Logo, Colors, etc) - Email Personalization - Survey Throttles/Cool-off - 14-days Free Trial Advanced $249.00 Per Month It includes: - Growth Plan + More - Advanced Integrations - Zendesk, Slack, HubSpot, Shopify, Freshdesk, and more - Post-Response Workflow - Dive-Deep Reports like Product-wise NPS - AI-Based Response Tagging - AI-Generated Tags Summary - AI-Powered Sentiments - Alerts for Trend Shifts - Full Survey Automation - Own Domain for Emails - Custom-Designed Email Templates for Higher Responses - Assisted Onboarding - Team Training - Success Champion Support - 14-days Free Trial Enterprise $449.00 Per Month It includes: - Advanced Plan + More - Custom No. of Responses - Monthly/ Quarterly/ Yearly Response Limits Available - 8 Templated Survey Types - Custom Dashboard/Reports for Specific Analytics Needs - Email Digest with Actionable Insights for Unlimited Subscribers - Role-Based Access - Premium Integrations - Salesforce, Gladly, and more - Flexible Contract Terms. Start Monthly, Upgrade Anytime - Stress-free Payment Terms - Dedicated Success Manager - Quarterly Account Review - Full Hands-on Support for Migration from Other Platforms - 30-days Money Back Guarantee ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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