# Affiniv Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Affiniv Software - reviews, pricing plans, popular comparisons to other Survey products and more.

Source: https://www.capterra.com/p/10030822/Affiniv

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# 

 Affiniv Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Affiniv

## What is Affiniv?

Affiniv is an all-in-one Customer Experience Management Platform that helps businesses run surveys, gain AI-powered insights, and take action - all without writing a line of code. Create customizable surveys like NPS, CSAT, CES, product reviews, and more with branded themes and logic flows. Distribute surveys via personalized emails from your domain, with automated triggers and reminders based on customer actions. Affiniv’s real-time dashboard shows survey scores, AI-powered sentiment analysis, tag/keyword insights, and segment-wise reports (by product, user-cohort, location, etc). You can filter responses, download data, or sync it to your systems via integrations with Shopify, Salesforce, Slack, and more. Take direct action from the dashboard - email customers, add notes, and escalate issues instantly. Affiniv is easy to use, affordable, and built for teams of all sizes. Bonus features include weekly digests for unlimited internal users and custom dashboards for enterprises.

## What is Affiniv used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$99

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Affiniv?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://affiniv.com&name=Affiniv)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Affiniv

0.0

VS.

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting Price

$99

Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (10,408)

Value For Money

0.0 (0)

Value For Money

4.2 (6,449)

Customer Service

0.0 (0)

Customer Service

4.4 (5,756)

## Affiniv alternatives

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (318)](https://www.capterra.com/p/72549/Alchemer/reviews/)

Starting price

$55.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

360 Degree Feedback

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

CES Survey Structure

Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service

Commenting/Notes

Leave comments and notes on documents for others to view

Affiniv 71 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service

Leave comments and notes on documents for others to view

Capability of a software or system to make decisions and perform actions based on specified conditions

Survey designed the measure customer satisfaction with a product, service, and more

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Protect sensitive data for digital privacy

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Distribute a survey via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay

Identify, track, and respond to negative feedback

Calculate NPS of customers

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Practice of collecting data and responses for market research/surveys without an internet connection

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Integration of respondents' answers from previous survey questions into subsequent questions or text

Randomize the displayed order of questions and answer options

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Skip over or route respondents to different questions based on their previous answers

Send messages via SMS

Allow media to be embedded in the question or answer options

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Open text box field

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Modifying a website's URL to enhance readability, branding, or campaign alignment

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

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## Pricing

Free Trial

Free Version

Free

$0.00

It includes:

-   Up to 100 Responses/month

Growth

$99.00

Per Month

It includes:

-   Up to 1000 Responses/month
-   NPS, CSAT, CET, Product Reviews, Custom Surveys
-   Unlimited Surveys
-   Omnichannel Distribution - Email, Web, In-App, SMS, WhatsApp, Sharable Links
-   Automation via API/Shopify
-   Analytics Dashboard
-   AI-Generated Summary
-   Response Tags and Notes
-   Email Reply to Respondents from Dashboard
-   Unlimited internal users
-   Unlimited Questions with Logic Jumps
-   Customizable Survey Theme (Brand Logo, Colors, etc)
-   Email Personalization
-   Survey Throttles/Cool-off
-   14-days Free Trial

Advanced

$249.00

Per Month

It includes:

-   Growth Plan + More
-   Advanced Integrations - Zendesk, Slack, HubSpot, Shopify, Freshdesk, and more
-   Post-Response Workflow
-   Dive-Deep Reports like Product-wise NPS
-   AI-Based Response Tagging
-   AI-Generated Tags Summary
-   AI-Powered Sentiments
-   Alerts for Trend Shifts
-   Full Survey Automation
-   Own Domain for Emails
-   Custom-Designed Email Templates for Higher Responses
-   Assisted Onboarding
-   Team Training
-   Success Champion Support
-   14-days Free Trial

Enterprise

$449.00

Per Month

It includes:

-   Advanced Plan + More
-   Custom No. of Responses
-   Monthly/ Quarterly/ Yearly Response Limits Available
-   8 Templated Survey Types
-   Custom Dashboard/Reports for Specific Analytics Needs
-   Email Digest with Actionable Insights for Unlimited Subscribers
-   Role-Based Access
-   Premium Integrations - Salesforce, Gladly, and more
-   Flexible Contract Terms. Start Monthly, Upgrade Anytime
-   Stress-free Payment Terms
-   Dedicated Success Manager
-   Quarterly Account Review
-   Full Hands-on Support for Migration from Other Platforms
-   30-days Money Back Guarantee

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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