--- title: "Sadie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sadie Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10030942/Sadie/" page_type: "product" language: "en" --- # Sadie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Sadie ## What is Sadie? Meet Sadie Sadie is the market leading AI host built for hospitality. She answers every call, takes reservations, and helps guests 24/7. Sadie helps hospitality venues grow revenue by increasing bookings, elevating the guest experience, and freeing up staff to focus on in person service. Simple setup. No training. Just better hospitality from day one. Why Sadie? Every missed call is a missed opportunity. In fact, 43 percent of calls to restaurants go unanswered, and 32 percent of customers won’t wait on hold. The average venue misses 150 calls and 90 reservations per month. At 80 dollars per cover, that adds up to over 7,000 dollars in lost revenue every month. With Sadie, you now have an AI powered host who answers every call, takes reservations, manages guest inquiries, and ensures no opportunity is missed. Your staff can stay focused on in venue guests. Sadie in Action! Sometimes one call says more than a thousand words. Try Sadie’s voice experience. Call Now! ## What is Sadie used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sadie?[Manage this product listing](https://www.g2.com/products/yonyou-nc-cloud/claim_requests/new?auto=true) ## Sadie Overview Updated September 2026 AI summary Sadie is a cloud-based conversational AI platform designed for small and midsize businesses seeking to automate interactions and provide virtual assistance. It offers core features such as chatbots, natural language processing, speech recognition, sentiment analysis, and multilingual support, with contextual guidance to enhance user interactions. Reporting and analytics tools help organizations monitor performance and optimize their conversational workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sadie 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $49 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (566) Value For Money 0.0 (0) Value For Money 4.4 (431) Customer Service 0.0 (0) Customer Service 4.7 (503) ## Sadie alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Celoxis](https://www.capterra.com/p/5923/Celoxis/) [4.5 (566)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/5923/Celoxis/) [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (26)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041681/Compass/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) ## FAQs about Sadie Overview ### What company size and specific industries is Sadie built for? Sadie is designed for hotels and restaurants of any size that need around-the-clock call handling and reservation support. It is built for hospitality businesses that want an AI host to answer guest calls, manage bookings, and assist customers at all hours. Features and Usability ### What are the key features of Sadie? Sadie offers AI/Machine Learning, chatbot, chat/messaging, and virtual personal assistant capabilities for customer interactions. It also includes knowledge base management, natural language search, sentiment analysis, speech recognition, surveys & feedback, and reporting/analytics features such as activity dashboards, real-time monitoring, and visual analytics. Pricing ### How much does it cost and what fees or limitations are included? Sadie starts at $49 per month for the Lite plan, which includes unlimited minutes in the US and Canada, SMS to booking systems, and a knowledge base. Starter costs $199 for up to 250 minutes, Pro is $299 for up to 400 minutes, and Unlimited is $599 with unlimited minutes. A free trial is available. Integrations ### Which third-party tools and platforms does Sadie integrate with? Sadie integrates with 2 third-party platforms: Now Book It and OpenTable. These catalog integrations connect Sadie to reservation and booking workflows, covering the main external systems listed for the product. Getting Started and Support ### What training and onboarding options does Sadie offer? Sadie provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover group learning, documentation gives written reference material, and videos offer self-paced walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does Sadie offer? Sadie provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so no user experience details on response times, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 1,170 Virtual Assistant reviews Capterra reviewers highlight these as the features buyers care about most when choosing a conversational AI platform: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **Activity Dashboard** (**45%**) - **Lead Capture** (**58%**) Sadie includes **Chatbot** and **Activity Dashboard**, giving teams a way to automate conversations and monitor usage, trends, and performance in one place. However, it does not include **Lead Capture**. Instead, it offers **Chat/Messaging** (**48%**) and **Customizable Branding** (**45%**), which can help businesses manage direct conversations and present a more consistent customer experience. Together, these features help businesses respond faster, track interaction activity, and maintain branded communication across customer touchpoints. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Sadie 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customizable Branding: Add customized logos and colors to align with company branding - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10030942/Sadie/pricing/) Lite $49.00 Flat Rate,Per Month It includes: - 24/7 Call Handling - Simultaneous calls - Sentiment-Aware AI - Call Transcripts - Call Redirects - Answers general business inquiries Starter $199.00 Flat Rate,Per Month It includes: - 24/7 Call Handling - Simultaneous Calls - Sentiment-Aware AI - Call Transcripts - Call Redirects - Answers general business inquiries - Reservation management (cancel, modify, confirm) - Secure deposits - Integration with reservation system Pro $299.00 Flat Rate,Per Month It includes: - 24/7 Call Handling - Simultaneous Calls - Sentiment-Aware AI - Call Transcripts - Call Redirects - Answers general business inquiries - Reservation management (cancel, modify, confirm) - Secure deposits - Integration with reservation system Unlimited $599.00 Flat Rate,Per Month It includes: - 24/7 Call Handling - Simultaneous Calls - Sentiment-Aware AI - Call Transcripts - Call Redirects - Answers general business inquiries - Reservation management (cancel, modify, confirm) - Secure deposits - Integration with reservation system ## Integrations [ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Now Book It](https://www.capterra.com/p/220182/Now-Book-It/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.