# ICTCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ICTCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/10031001/ICTCRM --- # ICTCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ICTCRM ## What is ICTCRM? ICTCRM is an open source customer relationship management software that combines SuiteCRM with ICTContact's contact center capabilities. The system features business process automation and integrates communication technologies like voice calls and text messaging for customer interactions. ICTCRM provides dashboards with login access for various organizational roles while maintaining security protocols. The solution operates with customizable permission settings for different users. The platform integrates unified communications to enhance customer relationship management through improved business processes and communication. ICTCRM functions as a multitenant solution that connects staff with customers through voice calls and messaging features. The system includes administrative controls that allow specific permissions to be assigned to different users within the organization. ## What is ICTCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICTCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ictinnovations.com/&name=ICTCRM) ## FAQs about ICTCRM Features and Usability ### What are the key features of ICTCRM? ICTCRM offers contact management, lead management, interaction tracking, and quotes/estimates for managing customer records and sales activity. It also includes email marketing, alerts/notifications, reporting/analytics, and API access for connecting data across systems. Pricing ### How much does it cost and what fees or limitations are included? ICTCRM starts at $199 one time for the ENTERPRISE plan for 2 to 100 agents. The SERVICE PROVIDER plan costs $1,500 one time for 20 to 100 agents. ENTERPRISE includes account management, contact management, leads management, and role- and group-wise security permissions; SERVICE PROVIDER adds multi-tenant support and white-label branding. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does ICTCRM integrate with? ICTCRM connects natively to ICTContact and SuiteCRM. These two catalog integrations cover contact management and CRM connectivity, giving teams direct links between ICTCRM and related customer data platforms. Getting Started and Support ### What customer support options does ICTCRM offer? ICTCRM provides chat support for customer assistance. No reviewer feedback about support quality is available, so response times, helpfulness, and common frustrations cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Contact Management Manage, organize, and store contact information Email Marketing Create and send email blasts/campaigns Interaction Tracking Track interaction history by documenting conversations for contacts Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process ICTCRM 8 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage, organize, and store contact information Create and send email blasts/campaigns Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Generate quotes or estimates for customers View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing ENTERPRISE $199.00 Flat Rate,One Time It includes: - Account management - Contact management - Leads management - Group wise security permissions - Role wise security permissions SERVICE PROVIDER $1,500 Flat Rate,One Time It includes: - Multi-Tenants support - White label/branding ## Integrations [ SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/)[ ICTContact](https://www.capterra.com/p/191194/ICTContact/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.