--- title: "ICTUstad Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ICTUstad Software - reviews, pricing plans, popular comparisons to other Marketplace products and more." source_url: "https://www.capterra.com/p/10031048/ICTUstad/" page_type: "product" language: "en" --- # ICTUstad Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ICTUstad ## What is ICTUstad? ICTUstad is an open-source home services management solution that connects service providers with customers seeking professional home services. The platform features a comprehensive backend admin portal for managing service requests, tracking jobs, and handling payments, alongside dedicated mobile applications for both customers and service professionals. Built on Laravel PHP framework, ICTUstad supports various service categories including plumbing, electrical work, carpentry, painting, and HVAC repair. The system incorporates geo-location functionality that matches nearby professionals to customer requests based on current location. Additional features include payment processing with multiple options, automated invoicing, and a review system where customers can rate service quality after completion. The system architecture allows businesses to personalize modules, add or remove services, and modify workflows according to specific operational needs. ## What is ICTUstad used for? [Marketplace](https://www.capterra.com/marketplace-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8000 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICTUstad?[Manage this product listing](https://www.g2.com/products/ict-innovations-ictustad/claim_requests/new?auto=true) ## FAQs about ICTUstad Overview ### What company size and specific industries is ICTUstad built for? ICTUstad is designed for home services and field service businesses, on-demand service marketplaces, facility management firms, and startups that are launching plumbing, electrical, carpentry, painting, or HVAC dispatch operations. It fits small and growing companies in these service sectors that need scheduling and dispatch support. Features and Usability ### What are the key features of ICTUstad? ICTUstad offers job scheduling and tracking, work order creation and management, dispatch management, and technician management for field operations. It also includes invoicing, billing, quotes/estimates, electronic payments, electronic signatures, GPS and location tracking, activity dashboards, reporting, workflow automation, and access controls. Getting Started and Support ### What training and onboarding options does ICTUstad offer? ICTUstad provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for reviewing features, steps, and common procedures at any time. Getting Started and Support ### What customer support options does ICTUstad offer? ICTUstad provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users several ways to find answers or contact support, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,238 Marketplace reviews Capterra data shows that buyers of service dispatch software rank the following features as their top priorities: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**67%**) ICTUstad supports all three of the features reviewers value most: **Scheduling**, **Customer Database**, and **Mobile Access**. Together, these capabilities help businesses coordinate jobs more efficiently, keep customer information organized and easy to access, and give teams the flexibility to manage dispatch work from the field or the office. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers ICTUstad 55 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking: Allows clients to book jobs through the desktop page or within the app. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Dispatch: Notifies field service workers of their upcoming assignments. - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location: Track asset locations using GIS and GPS technology. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Price and Cost Calculations: Calculate rule-based prices for a product/service - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Residential Properties: For residential properties - Resource Allocation: Assign available resources to various projects and tasks - Roles: Allows users to see tasks according to permissions and roles. - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing ICTUstad Service Provider Edition $8,000 Flat Rate,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.