# Online Reputation Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Online Reputation Management Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/10031115/Online-Reputation-Management --- # Online Reputation Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Online Reputation Management ## What is Online Reputation Management? Cloud-based and AI-enabled online reputation management software that centralizes reviews from multiple platforms into a single dashboard. It monitors feedback in real-time, sending alerts for new or negative reviews. The platform offers AI-suggested responses to maintain brand voice consistency, competitor benchmarking tools, and automated topic categorization to identify recurring themes. It features sentiment analysis to classify reviews as positive, neutral, or negative, aiding businesses in understanding brand perception. It enables review request campaigns via email or SMS to gather more feedback. ## What is Online Reputation Management used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Online Reputation Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.emojot.com/&name=Online Reputation Management) ## FAQs about Online Reputation Management Overview ### What company size and specific industries is Online Reputation Management built for? Online Reputation Management is designed for small and medium-sized enterprises, especially customer-centric organizations in retail, hospitality, healthcare, finance, and telecommunications. It fits businesses that depend on public trust, customer feedback, and a steady online presence across these sectors. Features and Usability ### What are the key features of Online Reputation Management? Online Reputation Management offers dashboard reporting, monitoring, review monitoring, and review notifications for tracking brand activity. It also includes review request tools, automated responses, response management, template management, sentiment analysis, media monitoring, competitive analysis, predictive analytics, and customer experience management for organizing and analyzing public feedback. Getting Started and Support ### What training and onboarding options does Online Reputation Management offer? Online Reputation Management provides live online training to help teams get started. This format supports guided instruction with an instructor or product specialist, allowing users to review setup steps, key features, and common workflows in a scheduled online session. Getting Started and Support ### What customer support options does Online Reputation Management offer? Online Reputation Management provides Email/Help Desk support for customer questions and issue handling. Support experiences cannot be characterized further here because no reviewer feedback on response speed, helpfulness, or common frustrations is available in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Responses Automatic reply functionality for incoming messages Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Media Monitoring Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Online Reputation Management 13 features Automatic reply functionality for incoming messages Evaluating strengths and weaknesses of companies with the same target audience Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Assembly of graphs and charts for visualizing and tracking statistics/metrics Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Observe and track the demand, usage, progress or quality of a system, product, or user Predict future data based on historical data sets Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create, save, and re-purpose templates for emails, forms, etc. ## Pricing Basic $50.00 Other,Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.