--- title: "Online Reputation Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Online Reputation Management Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/10031115/Online-Reputation-Management/" page_type: "product" language: "en" --- # Online Reputation Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Online Reputation Management ## What is Online Reputation Management? Cloud-based and AI-enabled online reputation management software that centralizes reviews from multiple platforms into a single dashboard. It monitors feedback in real-time, sending alerts for new or negative reviews. The platform offers AI-suggested responses to maintain brand voice consistency, competitor benchmarking tools, and automated topic categorization to identify recurring themes. It features sentiment analysis to classify reviews as positive, neutral, or negative, aiding businesses in understanding brand perception. It enables review request campaigns via email or SMS to gather more feedback. ## What is Online Reputation Management used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Online Reputation Management?[Manage this product listing](https://www.g2.com/products/fluentgrid-uhes/claim_requests/new?auto=true) ## FAQs about Online Reputation Management Overview ### What company size and specific industries is Online Reputation Management built for? Online Reputation Management is designed for small and medium-sized enterprises (SMEs) and for customer-centric industries such as retail, hospitality, healthcare, finance, and telecommunications. It is intended for organizations that need to manage their public image and customer feedback across sectors where reputation matters. Features and Usability ### What are the key features of Online Reputation Management? Online Reputation Management offers dashboard reporting, monitoring, and review monitoring for tracking brand activity across channels. It also includes review request workflows, automated responses, response management, and review notifications. For analysis, it provides predictive analytics, sentiment analysis, competitive analysis, media monitoring, customer experience management, and template management. Getting Started and Support ### What training and onboarding options does Online Reputation Management offer? Online Reputation Management provides live online training sessions to help teams get started. This format supports guided instruction in a remote setting, allowing users to review setup steps and product functions with an instructor during scheduled online meetings. Getting Started and Support ### What customer support options does Online Reputation Management offer? Online Reputation Management provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 1,563 Review Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Online Reputation Management includes **Review Request** and **Review Monitoring**, giving businesses a way to collect more customer reviews and keep track of what people are saying across channels. However, it does not include **Negative Feedback Management**. Instead, the product offers **Response Management** (**47%**) and **Customer Experience Management** (**48%**), which can help teams reply to customer comments and track broader satisfaction trends. Together, these features help businesses stay visible in review activity, respond more consistently, and improve customer perception over time. Automated Responses Automatic reply functionality for incoming messages Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Media Monitoring Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Online Reputation Management 13 features ### All Features - Automated Responses: Automatic reply functionality for incoming messages - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Predictive Analytics: Predict future data based on historical data sets - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Template Management: Create, save, and re-purpose templates for emails, forms, etc. --- ## Pricing Basic $50.00 Other,Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.