--- title: "Goodcall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Goodcall Software - reviews, pricing plans, popular comparisons to other Sales Engagement Platform products and more." source_url: "https://www.capterra.com/p/10031138/Goodcall/" page_type: "product" language: "en" --- # Goodcall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Goodcall ## What is Goodcall? Goodcall is an AI-powered voice agent and virtual receptionist software that automates customer service and sales tasks. It manages inbound calls, answers questions, schedules appointments, captures leads, and integrates with CRMs, calendars, and databases for personalized service. The system provides call analytics, offering insights into call volume, automation rates, and caller intent. Goodcall helps users ensure quality and security through HIPAA compliance, human reviews, and automated checks. Businesses can customize AI behavior, including agent responses, greetings, and workflows, without technical expertise. For unfamiliar requests, the system can transfer calls, take messages, or schedule callbacks. With features like lead capture, appointment scheduling, and CRM integration, Goodcall streamlines communication while safeguarding data. ## What is Goodcall used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Goodcall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goodcall.com&name=Goodcall) ## Goodcall Overview Updated September 2026 AI summary Goodcall is a cloud-based conversational AI platform for small and midsize businesses seeking to automate customer interactions and manage inbound calls. It combines AI-powered chatbots, lead capture, call recording, call transfer, and knowledge base management, with integrated reporting and analytics. Native integrations with popular scheduling, CRM, and workflow tools support customer service and sales operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Goodcall 0.0 VS. [4.7 (24,196)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $59 Other, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (29) Value For Money 0.0 (0) Value For Money 4.5 (26) Customer Service 0.0 (0) Customer Service 4.4 (29) ## Goodcall alternatives [4.5 (582)](https://www.capterra.com/p/207295/Seamless-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [elay](https://www.capterra.com/p/10004901/elay/) [4.8 (29)](https://www.capterra.com/p/10004901/elay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10004901/elay/) Highest Rated [Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [Salesloft](https://www.capterra.com/p/157977/Salesloft/) [4.3 (232)](https://www.capterra.com/p/157977/Salesloft/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157977/Salesloft/) ## FAQs about Goodcall Overview ### What company size and specific industries is Goodcall built for? Goodcall is designed for solopreneurs, small businesses, and larger companies, including publicly traded organizations. It fits healthcare providers, logistics companies, home service businesses, retailers, restaurants, and contact centers, making it suitable for a wide range of service, retail, and communications-focused industries. Features and Usability ### What are the key features of Goodcall? Goodcall offers CRM and lead capture for managing customer contacts and collecting prospect information. It also includes call recording, call transfer, an inbound call center, chatbots, and knowledge base management, plus activity dashboards, reporting and analytics, customer database tools, and third-party integrations for customer service workflows. Pricing ### How much does it cost and what fees or limitations are included? Goodcall starts at $59 per month for the Starter plan, which includes 1 form, 1 logic flow, 3 directory contacts, 3 team members, and unlimited minutes and tokens. Growth costs $99 per month, and Scale costs $199 per month with 25 forms, 25 logic flows, and 50 team members. Integrations ### Which third-party tools and platforms does Goodcall integrate with? Goodcall connects natively to Boulevard, Dynamics 365, Google Calendar, Google Sheets, Microsoft Teams, ServiceTitan, and Zapier. These integrations cover scheduling, spreadsheets, CRM, team messaging, field service, and app automation, giving Goodcall a set of seven third-party connections for common business workflows. Getting Started and Support ### What customer support options does Goodcall offer? Goodcall provides FAQ/Forum support for users who need help finding answers and sharing questions in one place. It offers a self-service support channel that can help with common setup and usage issues, though no reviewer feedback is available to describe response speed or helpfulness. ## Features AI summary Based on 1,134 Sales Engagement Platform reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) Goodcall includes **Chatbot** and **Lead Capture**, giving teams a way to automate conversations and collect prospect information during customer interactions. However, it does not offer **API**. Its support for **Chatbot** and **Lead Capture** helps businesses respond faster to inquiries, capture more potential customers, and keep sales conversations moving forward. Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10031138/Goodcall/pricing/) Starter $59.00 Other,Per Month It includes: - unlimited minutes and tokens - 1 form - 1 logic flow - 3 team members - 3 directory contacts Growth $99.00 Other,Per Month It includes: - 3 forms - 3 logic flows - 9 team members - 25 directory contacts - 30 days of call & customer details Scale $199.00 Other,Per Month It includes: - 25 forms - 25 logic flows - 50 team members - 500 directory contacts - unlimited call & customer details ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Boulevard](https://www.capterra.com/p/180087/Boulevard/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.