--- title: "Goodcall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Goodcall Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10031138/Goodcall/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Goodcall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Goodcall ## What is Goodcall? Goodcall is an AI-powered voice agent and virtual receptionist software that automates customer service and sales tasks. It manages inbound calls, answers questions, schedules appointments, captures leads, and integrates with CRMs, calendars, and databases for personalized service. The system provides call analytics, offering insights into call volume, automation rates, and caller intent. Goodcall helps users ensure quality and security through HIPAA compliance, human reviews, and automated checks. Businesses can customize AI behavior, including agent responses, greetings, and workflows, without technical expertise. For unfamiliar requests, the system can transfer calls, take messages, or schedule callbacks. With features like lead capture, appointment scheduling, and CRM integration, Goodcall streamlines communication while safeguarding data. ## What is Goodcall used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Starting price $59 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Goodcall?[Manage this product listing](https://www.g2.com/products/goodcall/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Goodcall 0.0 VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (410)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price $59 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (410) Value For Money 0.0 (0) Value For Money 4.2 (355) Customer Service 0.0 (0) Customer Service 4.0 (331) ## Goodcall alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) Highest Rated [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.9 (27)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) ## FAQs about Goodcall Overview ### What company size and specific industries is Goodcall built for? Goodcall is designed for solopreneurs, small businesses, and larger organizations, including publicly traded companies. It fits healthcare providers, logistics companies, home service businesses, retailers, restaurants, and contact centers that need a phone and customer communication solution across service-driven industries. Features and Usability ### What are the key features of Goodcall? Goodcall offers CRM, lead capture, and contact management for sales teams and organizations, plus communication management for inbound call center workflows. Its feature set also includes call recording, call transfer, chatbot, knowledge base management, activity dashboard, reporting and analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Goodcall starts at $59 per month for the Starter plan, which includes 1 form, 1 logic flow, 3 directory contacts, 3 team members, and unlimited minutes and tokens. Growth costs $99 per month, and Scale costs $199 per month, with higher contact, form, logic flow, and team limits. Integrations ### Which third-party tools and platforms does Goodcall integrate with? Goodcall integrates with 7 third-party tools, including Boulevard and ServiceTitan for field service workflows, Dynamics 365 for CRM, Google Calendar and Google Sheets for scheduling and data, Microsoft Teams for collaboration, and Zapier for connecting to additional apps. Getting Started and Support ### What customer support options does Goodcall offer? Goodcall provides FAQ and forum support for users who need help with setup, account questions, or product use. The catalog lists only this support channel, so support assistance is centered on self-serve information and community discussion rather than direct contact options. ## Features AI summary Based on 611 Chatbot reviews Capterra data shows that buyers of sales engagement platforms rank the following features as their top priorities: - **Lead Generation** (**61%** of reviewers rated this feature as critical) - **Communication Management** (**49%**) - **Campaign Management** (**48%**) Goodcall includes **Communication Management**, which gives sales teams a central way to manage outreach and follow-up conversations. However, it does not offer **Lead Generation** or **Campaign Management**. Instead, it provides **Reporting/Analytics** (**37%**), which helps teams track activity, review results, and make better decisions about sales performance over time, helping businesses improve visibility into outreach efforts and team effectiveness. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat For Sales Teams/Organizations Caters to sales teams Lead Capture Automatically identify and save contact information of potential customers Natural Language Processing Process and analyze human language in text or audio form Goodcall 7 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - For Sales Teams/Organizations: Caters to sales teams - Lead Capture: Automatically identify and save contact information of potential customers - Natural Language Processing: Process and analyze human language in text or audio form - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10031138/Goodcall/pricing/) Starter $59.00 Other,Per Month It includes: - unlimited minutes and tokens - 1 form - 1 logic flow - 3 team members - 3 directory contacts Growth $99.00 Other,Per Month It includes: - 3 forms - 3 logic flows - 9 team members - 25 directory contacts - 30 days of call & customer details Scale $199.00 Other,Per Month It includes: - 25 forms - 25 logic flows - 50 team members - 500 directory contacts - unlimited call & customer details ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Boulevard](https://www.capterra.com/p/180087/Boulevard/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.