--- title: "Emojot CCM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Emojot CCM Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10031145/Emojot-CCM/" page_type: "product" language: "en" --- # Emojot CCM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Emojot CCM ## What is Emojot CCM? Emojot CCM is a customer feedback management solution that transforms traditional complaint handling into a proactive process through AI technology. The system captures feedback across multiple channels including email, SMS, social media, and QR codes using emotion sensors and sentiment analysis. Emojot CCM features complaint logging, ticket management, real-time monitoring, smart escalations, and analytics that provide actionable insights to identify trends and root causes of customer dissatisfaction. The platform includes EmoSight, a predictive AI tool that monitors complaints to uncover drivers of dissatisfaction while integrating with existing CRM and ERP systems for a unified view of customer interactions. The system prioritizes and routes complaints automatically using enterprise hierarchy and intelligent rules to reduce internal delays and accelerate response times with task distribution. ## What is Emojot CCM used for? [Complaint Management](https://www.capterra.com/complaint-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Emojot CCM?[Manage this product listing](https://www.g2.com/products/emojot-ccm/claim_requests/new?auto=true) ## FAQs about Emojot CCM Overview ### What company size and specific industries is Emojot CCM built for? Emojot CCM is designed for small and medium-sized enterprises and for customer-centric industries such as retail, hospitality, healthcare, finance, and telecommunications. It suits organizations that need to manage customer communications and interactions across sectors where service quality and responsiveness matter. Features and Usability ### What are the key features of Emojot CCM? Emojot CCM offers CRM, customer complaint tracking, issue tracking, support ticket management, and feedback management for customer service workflows. It also includes sentiment analysis, social media monitoring, multi-channel communication, real-time analytics, alerts and notifications, workflow management, audit trail, and an API for integrations and data exchange. Integrations ### Which third-party tools and platforms does Emojot CCM integrate with? Emojot CCM integrates with HubSpot CRM. Getting Started and Support ### What training and onboarding options does Emojot CCM offer? Emojot CCM provides live online training for teams getting started with the product. Live online sessions support guided instruction and real-time questions during setup and early use. Getting Started and Support ### What customer support options does Emojot CCM offer? Emojot CCM provides Email/Help Desk support and a Knowledge Base for self-service help. These channels give users a direct way to submit issues and access guidance in one place. No reviewer feedback about support experience is available to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 554 Customer Experience reviews According to Capterra reviewers, these are the complaint management features buyers prioritize most when evaluating a solution: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) Emojot CCM includes other complaint management capabilities that reviewers also consider important, such as **Support Ticket Management** (**48%**). This feature helps teams track incoming issues, organize case resolution workflows, and maintain clear records of customer concerns, providing teams with a more efficient way to manage follow-ups and improve service response. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Emojot CCM 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Negative Feedback Management: Identify, track, and respond to negative feedback - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $50.00 Other,Per Month ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.