--- title: "Navu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Navu Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/10031228/Navu/" page_type: "product" language: "en" --- # Navu Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Navu ## What is Navu? Navu is a cloud-based AI chat sidebar that installs on B2B websites through a JavaScript embed code, requiring no website rebuild or CMS migration. It indexes existing site content, including web pages, PDFs, videos, and knowledge bases, and uses that content to answer visitor questions directly within the sidebar. Marketing teams use Navu to guide visitors to relevant pages, capture leads, and route inquiries through configurable workflows. A Skills system supports actions such as appointment scheduling and contact routing. Live chat allows visitors to connect with a human representative within the same sidebar interface. Visitor analytics include journey tracking, segmentation, ICP support, and conversion reporting. CRM integrations are available for HubSpot, Salesforce, and Marketo, with notifications supported via Slack and Microsoft Teams. ## What is Navu used for? [AI Sales Development Representatives (SDRs)](https://www.capterra.com/ai-sales-development-representatives-sdrs-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Navu?[Manage this product listing](https://www.g2.com/products/navu/claim_requests/new?auto=true) ## Navu Overview Updated September 2026 AI summary Navu provides AI-driven chat and conversational tools for businesses of any size, focusing on B2B needs across chatbot, sales assistant, and conversational marketing categories. Its no-code platform features automated responses, natural language processing, live chat, lead capture, and multi-language support, and is delivered as a cloud-based solution with integrations for sales and communication workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Navu 0.0 VS. [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting Price $99 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (23) Value For Money 0.0 (0) Value For Money 3.7 (17) Customer Service 0.0 (0) Customer Service 3.9 (19) ## Navu alternatives Highest Rated [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) [4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/187541/Tiledesk/) [ChatBot](https://www.capterra.com/p/166420/ChatBot/) [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166420/ChatBot/) [VIVI](https://www.capterra.com/p/10011012/VIVI/) [4.0 (4)](https://www.capterra.com/p/10011012/VIVI/#reviews) Starting price $0.05 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011012/VIVI/) ## FAQs about Navu Overview ### What company size and specific industries is Navu built for? Navu is designed for B2B companies of any size that need a no-code AI chat solution for their websites. It fits businesses across industries that sell to other businesses, especially those seeking a turnkey tool with low ongoing maintenance for website conversations and lead support. Features and Usability ### What are the key features of Navu? Navu offers AI and machine learning features for chatbot and automated responses, plus natural language processing and multi-language support. It includes live chat, lead capture, customer segmentation, access controls and permissions, activity dashboard, reporting and analytics, transcripts and chat history, and third-party integrations for sales teams. Pricing ### How much does it cost and what fees or limitations are included? Navu starts at $99 per month on a usage-based plan and includes unlimited seats. A free version and free trial are available. The plan includes comprehensive integrations, detailed engagement analytics, individual user journey tracking, live human chat, and Navu’s AI Sidebar across the entire site. Integrations ### Which third-party tools and platforms does Navu integrate with? Navu connects natively to HubSpot Marketing Hub and Slack. These integrations cover marketing automation and team communication, letting Navu fit into common customer engagement and collaboration workflows without requiring a large third-party app stack. Getting Started and Support ### What training and onboarding options does Navu offer? Navu provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced learning and step-by-step review of product features. Getting Started and Support ### What customer support options does Navu offer? Navu provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users several ways to find answers and contact help. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and common frustrations cannot be described. ## Features AI summary Based on 1,278 Conversational Marketing Platform reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Navu includes **Automated Responses** and **Natural Language Processing**, so teams can reply faster and better understand user intent during conversations. However, it does not include **Language Detection**. Instead, Navu offers other important features such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which give businesses more ways to manage real-time customer interactions and improve response quality over time, helping teams handle support more efficiently and serve users with greater accuracy. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Navu 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Segmentation: Process of dividing customers into groups based on common characteristics - For Sales Teams/Organizations: Caters to sales teams - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10031228/Navu/pricing/) Navu $99.00 Usage Based,Per Month It includes: - Navu’s AI Sidebar across entire site - Detailed engagement analytics - Individual user journey tracking - Comprehensive integrations - Live (human) chat capabilities - Unlimited seats Agencies $0.00 ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.