# EasyDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EasyDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10031235/EasyDesk --- # EasyDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) EasyDesk ## What is EasyDesk? EasyDesk is a modern help desk and ticketing solution designed to streamline customer support and internal service requests. With features like automated ticket routing, SLA tracking, canned responses, and a live chat widget, EasyDesk helps teams resolve issues faster and more efficiently. Support customers via email, chat, and social media—all from a centralized dashboard. Empower users with a self-service knowledge base, manage feedback, and share product updates via a public roadmap and changelog. EasyDesk is easy to use, scalable for teams of any size, and perfect for startups, IT teams, SaaS businesses, and growing support teams. Try it free for 14 days—no credit card required. ## What is EasyDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EasyDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gainhq.com&name=EasyDesk) ## FAQs about EasyDesk Overview ### What company size and specific industries is EasyDesk built for? EasyDesk is designed for small to mid-sized businesses that need customer support, email management, ticket management, and live chat. It fits companies that handle customer inquiries and service requests, especially organizations with support teams looking for a straightforward way to manage communications in one place. Features and Usability ### What are the key features of EasyDesk? EasyDesk offers help desk management, ticket management, and support ticket management for handling customer requests. It also includes live chat, chat/messaging, chatbot, and multi-channel communication, plus knowledge base management, self-service portal, workflow automation, reporting and analytics, role-based permissions, and SLA management. Pricing ### How much does it cost and what fees or limitations are included? EasyDesk starts at $35 per month for the Starter plan for up to 5 users. The Pro plan costs $49 per month for up to 7 users, and Enterprise is $149 per month for up to 10 users. A free trial is available, and paid plans include listed limits and add-on fees. Getting Started and Support ### What training and onboarding options does EasyDesk offer? EasyDesk provides documentation to help teams get started. This written reference supports self-paced learning, feature lookup, and step-by-step guidance during setup and routine use. Getting Started and Support ### What customer support options does EasyDesk offer? EasyDesk provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. No reviewer feedback is available here to describe response times or helpfulness, so the support experience cannot be assessed from user sentiment in this catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Workflow Automation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows EasyDesk 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Track, manage, or resolve user requests and IT incidents/issues Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Starter $29.00 Per Month It includes: - 10 Collaborators - 5 Groups - 1000 Max contacts - 1 Brand - 3 Max channels - 2 Chat agents - Create notification rules in workflow - Events based notification Pro $49.00 Per Month It includes: - $ 9.95 / additional user - 20 Collaborators - $ 4.95 / additional collaborators - 10 Groups - Unlimited contacts - 2 Brands - $ 35 / additional brands - 5 Max channels - 5 Chat agents - $ 7.95 / additional chat agent - Eden AI assistant Enterprise $99.00 Per Month It includes: - $ 19.95 / additional user - 50 Collaborators - Unlimited Groups - 5 Brands - Unlimited channels - 10 Chat agents - $ 9.95 / additional chat agent - $49.5 / additional brand - Eden AI assistant Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Md Ahmarul I. Manager Real Estate ### "Reliable Help Desk Solution That Simplified Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 As a growing business, we needed a support platform that was easy to implement and scalable. EasyDesk has met our expectations by helping us organize customer communications efficiently and maintain better service quality. The software has improved team productivity and given us better visibility into support performance. Overall, it has been a positive experience, and we would recommend it to businesses looking for a dependable help desk solution. Pros EasyDesk has made it much easier for our team to manage customer inquiries from one place. The interface is clean and intuitive, so new team members can learn it quickly. We especially like the ticket management system, automation features, and response tracking, which have helped us reduce resolution times and improve customer satisfaction. Cons While the platform works well overall, some advanced customization options are limited. We would also appreciate more third-party integrations and additional reporting features for deeper analytics. 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