# EasyDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EasyDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10031235/EasyDesk --- # EasyDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) EasyDesk ## What is EasyDesk? EasyDesk is a modern help desk and ticketing solution designed to streamline customer support and internal service requests. With features like automated ticket routing, SLA tracking, canned responses, and a live chat widget, EasyDesk helps teams resolve issues faster and more efficiently. Support customers via email, chat, and social media—all from a centralized dashboard. Empower users with a self-service knowledge base, manage feedback, and share product updates via a public roadmap and changelog. EasyDesk is easy to use, scalable for teams of any size, and perfect for startups, IT teams, SaaS businesses, and growing support teams. Try it free for 14 days—no credit card required. ## What is EasyDesk used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EasyDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gainhq.com&name=EasyDesk) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages EasyDesk 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Track, manage, or resolve user requests and IT incidents/issues Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $35.00 Per Month It includes: - 10 Collaborators - 5 Groups - 1000 Max contacts - 1 Brand - 3 Max channels - 2 Chat agents - Create notification rules in workflow - Events based notification Pro $49.00 Per Month It includes: - $ 9.95 / additional user - 20 Collaborators - $ 4.95 / additional collaborators - 10 Groups - Unlimited contacts - 2 Brands - $ 35 / additional brands - 5 Max channels - 5 Chat agents - $ 7.95 / additional chat agent Enterprise $149.00 Per Month It includes: - $ 19.95 / additional user - 50 Collaborators - Unlimited Groups - 5 Brands - $ 49 / additional brands - Unlimited channels - 10 Chat agents - $ 9.95 / additional chat agent Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)