--- title: "EasyDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EasyDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10031235/EasyDesk/" page_type: "product" language: "en" --- # EasyDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) EasyDesk ## What is EasyDesk? EasyDesk is a modern help desk and ticketing solution designed to streamline customer support and internal service requests. With features like automated ticket routing, SLA tracking, canned responses, and a live chat widget, EasyDesk helps teams resolve issues faster and more efficiently. Support customers via email, chat, and social media—all from a centralized dashboard. Empower users with a self-service knowledge base, manage feedback, and share product updates via a public roadmap and changelog. EasyDesk is easy to use, scalable for teams of any size, and perfect for startups, IT teams, SaaS businesses, and growing support teams. Try it free for 14 days—no credit card required. ## What is EasyDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EasyDesk?[Manage this product listing](https://www.g2.com/products/easydesk/claim_requests/new?auto=true) ## FAQs about EasyDesk Overview ### What company size and specific industries is EasyDesk built for? EasyDesk is designed for businesses of all sizes that need customer support tools for email management, ticket management, and live chat. It is suited to organizations across industries that handle customer service requests and want a simple way to manage support communication in one place. Features and Usability ### What are the key features of EasyDesk? EasyDesk offers help desk management, support ticket management, and workflow automation for handling service requests. It also includes live chat, chat/messaging, chatbot, and multi-channel communication, plus knowledge base management, self-service portal, reporting and analytics, activity tracking, and access controls/permissions. Pricing ### How much does it cost and what fees or limitations are included? EasyDesk starts with a free version and a 14-day free trial, then the Starter plan costs $29 per month for up to 3 users. Pro is $49 per month for up to 5 users, and Enterprise is $99 per month for up to 10 users. Starter includes $4.95 per additional user. Getting Started and Support ### What training and onboarding options does EasyDesk offer? EasyDesk provides documentation for teams getting started with the product. Documentation offers written reference material for learning features, reviewing setup steps, and checking details as needed during onboarding or later use. Getting Started and Support ### What customer support options does EasyDesk offer? EasyDesk provides email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live rep assistance, and chat. Support is listed across several channels, giving users multiple ways to get help and find answers. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) EasyDesk supports all three features that reviewers identify as most important: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as changes happen, allowing teams to respond faster and deliver more consistent customer service. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Workflow Automation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows EasyDesk 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10031235/EasyDesk/pricing/) Free $0.00 It includes: - 2 users - Email ticketing - 1 Brand - 1 group - 1 channel - Unlimited contacts - Custom workflow automation & notifications Starter $29.00 Per Month It includes: - 3 users - $4.95 /additional user - 10 Collaborators - Email ticketing - 1 Brand - 2 groups - 2 channels - Unlimited contacts - Create notification rules in workflow Pro $49.00 Per Month It includes: - 5 users - $7.95 /additional user - 20 Collaborators - $2.95 /additional collaborator - Email ticketing - Live chat support - Social media integration - Customer satisfaction (CSAT) - Eden AI assistant - 1 Brand - 5 groups - 5 channels - Unlimited contacts - Custom workflow automation & notifications Enterprise $99.00 Per Month It includes: - 10 users - $9.95 / additional user - 50 Collaborators - $2.95 / additional collaborator - Email ticketing - Unlimited Groups - Live chat support - Social media integration - Customer satisfaction (CSAT - Eden AI assistant - 1 Brand - $49.5 / additional brand - Unlimited channels - 10 Chat agents - $ 9.95 / additional chat agent - Custom workflow automation & notifications - Unlimited contacts Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Md Ahmarul I. Manager Real Estate ### "Reliable Help Desk Solution That Simplified Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 As a growing business, we needed a support platform that was easy to implement and scalable. EasyDesk has met our expectations by helping us organize customer communications efficiently and maintain better service quality. The software has improved team productivity and given us better visibility into support performance. Overall, it has been a positive experience, and we would recommend it to businesses looking for a dependable help desk solution. Pros EasyDesk has made it much easier for our team to manage customer inquiries from one place. The interface is clean and intuitive, so new team members can learn it quickly. We especially like the ticket management system, automation features, and response tracking, which have helped us reduce resolution times and improve customer satisfaction. Cons While the platform works well overall, some advanced customization options are limited. We would also appreciate more third-party integrations and additional reporting features for deeper analytics. 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