# XiVO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about XiVO Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10031257/XiVO --- # XiVO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) XiVO ## What is XiVO? XiVO is an open-source unified communications software that integrates IP telephony, call center functionality, and collaboration tools for businesses. The platform features three core solutions: XiVO UC for everyday telephony with softphone capabilities and directory integration, XiVO CC for call center management with client relationship optimization, and XiVO Connect for team collaboration. The system emphasizes interoperability with existing business tools through API connections, allowing integration with CRM systems and other business applications. XiVO supports both on-premise and cloud deployment options, giving organizations flexibility based on their infrastructure needs. The software focuses on data sovereignty and security while maintaining scalability for organizations of all sizes. XiVO serves multiple sectors including public administration, customer service, education, healthcare, and emergency services. ## What is XiVO used for? [Contact Center](https://www.capterra.com/contact-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XiVO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.volarisgroup.com/&name=XiVO) ## FAQs about XiVO Features and Usability ### What are the key features of XiVO? XiVO offers API access, automated routing, and call center management for handling inbound and outbound communications. It also includes CRM integration, collaboration tools, and multi-channel communication features to support voice and other contact workflows across teams. Integrations ### Which third-party tools and platforms does XiVO integrate with? XiVO connects natively to GLPI, Microsoft Teams, and Zimbra Collaboration Suite. These integrations cover help desk, collaboration, and email or groupware workflows, giving XiVO a small but focused set of third-party connections for business communication and support environments. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does XiVO offer? XiVO provides Email/Help Desk and FAQ/Forum support. These channels give users a direct way to ask questions and consult self-service information when needed. No reviewer feedback about support experience is available, so support quality, response times, and common frustrations cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. XiVO 6 features Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Provides a channel for team members to share AI models, media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/)[ GLPI](https://www.capterra.com/p/126254/GLPi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.