--- title: "XiVO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XiVO Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/10031257/XiVO/" page_type: "product" language: "en" --- # XiVO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) XiVO ## What is XiVO? XiVO is an open-source unified communications software that integrates IP telephony, call center functionality, and collaboration tools for businesses. The platform features three core solutions: XiVO UC for everyday telephony with softphone capabilities and directory integration, XiVO CC for call center management with client relationship optimization, and XiVO Connect for team collaboration. The system emphasizes interoperability with existing business tools through API connections, allowing integration with CRM systems and other business applications. XiVO supports both on-premise and cloud deployment options, giving organizations flexibility based on their infrastructure needs. The software focuses on data sovereignty and security while maintaining scalability for organizations of all sizes. XiVO serves multiple sectors including public administration, customer service, education, healthcare, and emergency services. ## What is XiVO used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XiVO?[Manage this product listing](https://www.g2.com/products/xivo/claim_requests/new?auto=true) ## XiVO Overview Updated September 2026 AI summary XiVO is a cloud-based contact center solution designed for small businesses seeking to manage customer interactions across multiple channels. It offers automated routing, multi-channel communication, call center management, and collaboration tools, with native integrations for platforms like Microsoft Teams. Businesses can access XiVO via web-based deployment to coordinate teams and handle support or service workflows efficiently. ## FAQs about XiVO Features and Usability ### What are the key features of XiVO? XiVO offers API access, automated routing, CRM integration, call center management, collaboration tools, and multi-channel communication. These features support call handling, customer data access, team coordination, and communication across multiple channels within a single platform. Integrations ### Which third-party tools and platforms does XiVO integrate with? XiVO integrates with GLPI, Microsoft Teams, and Zimbra Collaboration Suite. These cataloged connections cover IT service management, team communication, and email collaboration, giving XiVO a focused set of native integrations for common business and support workflows. Getting Started and Support ### What customer support options does XiVO offer? XiVO provides Email/Help Desk support and FAQ/Forum resources for users seeking assistance. These channels give customers a way to submit questions and find common solutions through documented guidance. No reviewer feedback about support experience is available here, so support quality, response speed, and helpfulness cannot be assessed. ## Features AI summary Based on 1,302 Unified Communications reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) XiVO includes **Call Center Management**, but it does not include **Caller ID** or **Automatic Call Distribution**. Its **Call Center Management** capabilities help teams oversee daily contact center operations, organize agent workflows, and maintain better control over customer interactions, helping businesses manage service activity more efficiently and support more consistent call handling. API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. XiVO 6 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/)[ GLPI](https://www.capterra.com/p/126254/GLPi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.