# XiVO Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about XiVO Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/10031257/XiVO

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 XiVO Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

XiVO

## What is XiVO?

XiVO is an open-source unified communications software that integrates IP telephony, call center functionality, and collaboration tools for businesses. The platform features three core solutions: XiVO UC for everyday telephony with softphone capabilities and directory integration, XiVO CC for call center management with client relationship optimization, and XiVO Connect for team collaboration. The system emphasizes interoperability with existing business tools through API connections, allowing integration with CRM systems and other business applications. XiVO supports both on-premise and cloud deployment options, giving organizations flexibility based on their infrastructure needs. The software focuses on data sovereignty and security while maintaining scalability for organizations of all sizes. XiVO serves multiple sectors including public administration, customer service, education, healthcare, and emergency services.

## What is XiVO used for?

[Contact Center](https://www.capterra.com/contact-center-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

XiVO 6 features

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Provides a channel for team members to share media files, communicate, and work together

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zimbra Collaboration Suite](https://www.capterra.com/p/60349/Zimbra-Collaboration-Suite/)[

GLPI](https://www.capterra.com/p/126254/GLPi/)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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