# eGain AI Agent Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about eGain AI Agent Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/10031320/eGain-AI-Agent

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# 

 eGain AI Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

eGain AI Agent

## What is eGain AI Agent?

eGain AI Agent is an enterprise-ready virtual assistant powered by trusted generative AI and connected to the eGain Knowledge Hub. It delivers fast, accurate, and safe responses across digital and voice channels, helping customers resolve issues through self-service and guiding agents with real-time knowledge. Designed to handle everything from simple FAQs to complex workflows, eGain AI Agent improves containment, reduces handle time, and boosts customer satisfaction. With low-code setup, omnichannel support, and built-in compliance, it’s ideal for organizations in regulated or high-volume industries looking to scale service intelligently.

## What is eGain AI Agent used for?

[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Starting price

$50

Flat Rate, Per Month

Free trial  
available

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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Automated Responses

Automatic reply functionality for incoming messages

eGain AI Agent 33 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

AI-based platform which conducts a conversation via auditory or textual methods

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Use AI to generate content in the form of text, images, videos, etc.

Identify different languages

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

Receive data and information in real time

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Train your system to interpret and transcribe voice messages

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Program systems that assist users with their daily administrative responsibilities

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## Pricing

Free Trial

Basic

$50.00

Flat Rate,Per Month

## Integrations

[

Five9](https://www.capterra.com/p/132405/Five9/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[

GENESYS](https://www.capterra.com/p/168825/GENESYS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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