# eGain AI Agent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eGain AI Agent Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more. Source: https://www.capterra.com/p/10031320/eGain-AI-Agent/reviews --- # eGain AI Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) eGain AI Agent ## What is eGain AI Agent? eGain AI Agent is an enterprise-ready virtual assistant powered by trusted generative AI and connected to the eGain Knowledge Hub. It delivers fast, accurate, and safe responses across digital and voice channels, helping customers resolve issues through self-service and guiding agents with real-time knowledge. Designed to handle everything from simple FAQs to complex workflows, eGain AI Agent improves containment, reduces handle time, and boosts customer satisfaction. With low-code setup, omnichannel support, and built-in compliance, it’s ideal for organizations in regulated or high-volume industries looking to scale service intelligently. ## What is eGain AI Agent used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eGain AI Agent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.egain.com&name=eGain AI Agent) ## FAQs about eGain AI Agent Overview ### What company size and specific industries is eGain AI Agent built for? eGain AI Agent is designed for mid-to-large enterprises in customer service and contact center operations, especially in regulated industries such as telecom, banking, insurance, and healthcare. It fits organizations that manage high volumes of customer interactions and operate under industry-specific compliance requirements. Features and Usability ### What are the key features of eGain AI Agent? eGain AI Agent offers AI Copilot, generative AI, machine learning, and natural language processing for customer support. Core capabilities include chatbot and live chat, automated responses and routing, workflow automation, sentiment analysis, speech recognition, and multi-channel communication. It also includes reporting/analytics, activity dashboards, alerts/escalation, and transcripts/chat history. Integrations ### Which third-party tools and platforms does eGain AI Agent integrate with? eGain AI Agent integrates with 6 third-party platforms for CRM, contact center, and service workflows, including Five9, GENESYS, Microsoft Dynamics 365 Business Central tegossuite, SAP Customer Experience, Salesforce Platform, and ServiceNow. These catalog integrations cover major customer engagement and support systems used across sales, service, and operations. Getting Started and Support ### What training and onboarding options does eGain AI Agent offer? eGain AI Agent provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and steps at any time. Getting Started and Support ### What customer support options does eGain AI Agent offer? eGain AI Agent provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support quality details are not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages eGain AI Agent 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Use AI to generate content in the form of text, images, videos, etc. Identify different languages Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Program systems that assist users with their daily administrative responsibilities Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $50.00 Flat Rate,Per Month ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.