--- title: "SalesCaptain Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SalesCaptain Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/10031321/Salescaptain/" page_type: "product" language: "en" --- # SalesCaptain Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SalesCaptain ## What is SalesCaptain? SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. ## What is SalesCaptain used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $159 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SalesCaptain?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://salescaptain.com&name=SalesCaptain) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SalesCaptain 4.3 (3) VS. [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting Price $159 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 5.0 (826) Value For Money 5.0 (3) Value For Money 5.0 (765) Customer Service 4.7 (3) Customer Service 5.0 (787) ## SalesCaptain alternatives [micro1](https://www.capterra.com/p/10030872/micro1/) [4.9 (826)](https://www.capterra.com/p/10030872/micro1/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Klart AI](https://www.capterra.com/p/10009402/Klart-AI/) [5.0 (1)](https://www.capterra.com/p/10009402/Klart-AI/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.8 (109)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about SalesCaptain Overview ### What company size and specific industries is SalesCaptain built for? SalesCaptain is designed for businesses in automotive, healthcare, home services, legal, and retail that want to modernize customer communication and engagement. The vendor description does not specify company size, so the product appears aimed at organizations of any size within these sectors. Features and Usability ### What are the key features of SalesCaptain? SalesCaptain offers customer engagement and lead capture as core features, along with contact management and multi-channel communication. It also includes call center management tools such as call routing, call recording, call tracking, IVR, and call transfer, plus chat/messaging, SMS messaging, alerts/notifications, and real-time reporting. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? SalesCaptain starts at free on the Startup Plan, which includes $10 in credits and no monthly fees, plus a free version and free trial. The Business Plan is $159 per month flat rate with unlimited texting and calling, 5,000 marketing credits, and support for multiple numbers and locations. Enterprise Plan pricing is custom at $300 per month. Integrations ### Which third-party tools and platforms does SalesCaptain integrate with? SalesCaptain integrates with 19 third-party tools, including CRM and business platforms such as HubSpot CRM, Zoho CRM, and Striven; scheduling and service systems like Booker, Housecall Pro, ServiceTitan, Service Fusion, ServicePRO, and Workiz; and commerce tools including Shopify, Square Point of Sale, and Zapier. Getting Started and Support ### What training and onboarding options does SalesCaptain offer? SalesCaptain provides live online sessions and videos to help teams get started. Live online training supports guided setup and direct instruction, while videos offer self-paced viewing for reviewing features and steps as needed. Getting Started and Support ### What customer support options does SalesCaptain offer? SalesCaptain provides email/help desk support, FAQ/forum resources, and phone support. Support users can contact the team through these channels for questions and troubleshooting. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,139 Unified Communications reviews Not all Unified Communications products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) SalesCaptain includes **Mobile Access** and **Alerts/Notifications**, so teams can stay connected on the go and keep up with important updates as they happen. However, it does not include **Screen Sharing**. Instead, the product offers **Access Controls/Permissions** (**65%**) and **Chat/Messaging** (**61%**), which give businesses more control over user access and support faster day-to-day communication, helping teams coordinate work and respond more efficiently. Business Process Automation 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Multi-Channel Communication 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Activity Dashboard 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Configurable Workflow 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs Customer Engagement 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information SalesCaptain 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Reporting: Active reporting of data and metrics - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10031321/Salescaptain/pricing/) Startup Plan $0.00 It includes: - Phone - Texting - AI Phone Agent - AI Chat Agent - Unlimited Users - Webchat - Social Chat - Automation - Marketing - High Volume - Reviews and Reputation Business Plan $159.00 Flat Rate,Per Month It includes: - Unlimited Users - AI Phone Agent - AI Chat Agent - Multi-location - Premium Integrations - Phone - Webchat - Social Chat - Texting - Marketing - High Volume - Reviews and Reputation Enterprise Plan $300.00 Flat Rate,Per Month It includes: - Custom Integration - Custom Dashboard - White-glove Onboarding - AI Phone Agent - AI Chat Agent - Automation - Marketing - High Volume - Phone - Texting - Multi-location - Unlimited Users - Webchat - Social Chat Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Booker](https://www.capterra.com/p/90708/Booker/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DB Dani B. Associate Health, Wellness and Fitness ### "A Balanced Sales Management Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 My overall experience with SalesCaptain has been positive. It has helped simplify sales operations by making it easier to manage communication, track activities, and coordinate tasks with the team. The platform is easy to use and performs well for regular sales processes. While there are areas where more advanced features could be added, it has been a useful tool for improving the way sales activities are handled. Pros I liked that SalesCaptain makes it easier to manage sales activities and keep communication organized. The platform is simple to understand, which reduces the learning time for new users. It helps with team coordination by keeping customer updates and follow-up activities visible, making it easier to stay aligned on tasks. The overall performance is smooth, and the features provide good value for managing day to day sales work. Cons SalesCaptain could improve by adding more advanced options for customization and reporting. Some teams may need more flexibility in setting up workflows or analysing performance data. Additional integrations and improvements in certain areas would make the platform more suitable for different business requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Daniel R. Business Executive Hospital & Health Care ### "Reliable platform for managing customer communication and sales follow ups " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 25, 2026 Overall, my experience with SalesCaptain has been positive. The platform helped simplify customer communication, organize follow-ups, and make daily sales activities easier to manage. I especially liked how everything could be handled from one place, which improved coordination and reduced manual effort for the team. While there are a few areas like reporting and customization that could be improved, the overall system has been reliable, user-friendly, and helpful for managing customer interactions more efficiently. Pros What I liked most about SalesCaptain was how it helped keep customer communication and follow-ups organized in one place. The platform is easy to use, and features like lead management and automation made it easier for our team to respond faster and manage daily sales activities more efficiently. It also reduced the confusion of handling multiple customer conversations across different channels. Cons One thing I liked least about SalesCaptain was that some advanced customization and reporting features felt limited compared to other platforms. At times, the system could also feel slightly slow when handling a large number of conversations or activities at once. While the core features work well, there is still room for improvement in analytics and workflow flexibility. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jackson R. Business Manager Marketing and Advertising ### " “A great resource!”" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 8, 2025 SalesCaptain’s AI summaries are a big time saver for the team. After the conversation, the platform automatically generates a clear, short summary which highlights key points. Instead of looking through long messages or re-listening to entire calls, by taking a glance at the summary we can understand the full context. This improved efficiency without adding extra work. Pros I like SalesCaptain voice call quality. It's reliable, clear, and consistent, whether we use it from mobile devices or desktop. There are no dropped calls, lag. We have a smooth experience even for our field team. This has made a huge difference and makes us look more professional towards our customers, during service-related calls or important follow-up. Cons What is disliked about SalesCaptain is that although it provides the basic features, reporting feels limited. Making a detailed dashboard or reporting would be useful to identify what's falling short, what's working, and tracking follow-ups over time across locations, which makes tackling performance and making decisions challenging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.