--- title: "Wemacx Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wemacx Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10031330/Wemacx/" page_type: "product" language: "en" --- # Wemacx Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Wemacx ## What is Wemacx? Wemacx is a customer relationship management software that combines CRM functionality with call center capabilities and business operations tools. The platform integrates lead management, omnichannel support, and project management modules within a single interface. The system includes cloud telephony features, chatbot functionality, and WhatsApp integration to facilitate customer interactions across multiple communication channels. Wemacx offers automation tools for task management, call routing, and ticket assignment while providing analytics for business data. The platform contains modules for various business functions including sales, support, human resources, and inventory management. Wemacx centralizes business operations through its integrated approach to customer engagement and internal workflow management, allowing organizations to manage customer relationships and operational tasks through a unified system. ## What is Wemacx used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹1190 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wemacx?[Manage this product listing](https://www.g2.com/products/wemacx-cxaas-platform/claim_requests/new?auto=true) ## Wemacx Overview Updated September 2026 AI summary Wemacx provides cloud-based call center, chatbot, and cloud PBX solutions for organizations of all sizes. It includes essential features like automatic call distribution, CRM integration, call monitoring, recording, routing, and IVR. Notable options such as AI Copilot and automated responses support customer interactions, while dashboards and analytics help teams track performance. Wemacx integrates with WhatsApp and is delivered via web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wemacx 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹1190 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Wemacx alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Eloquant](https://www.capterra.com/p/240171/Eloquant/) [4.3 (19)](https://www.capterra.com/p/240171/Eloquant/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/240171/Eloquant/) ## FAQs about Wemacx Features and Usability ### What are the key features of Wemacx? Wemacx offers CRM, AI Copilot, and customer support tools for managing interactions and leads. Its call center features include automated responses, automated routing, automatic call distribution, call monitoring, call recording, call transfer, caller ID, IVR, and inbound call center functions, plus chatbot, lead capture, dashboard, and reporting/analytics. Pricing ### How much does it cost and what fees or limitations are included? Wemacx starts at ₹410 per user per month for the CX BIZ plan, billed annually. CX PRO costs ₹1,190 per user per month and CX OMNI costs ₹1,709 per user per month, both with a minimum of 5 users. No free trial or extra fees are listed. Integrations ### Which third-party tools and platforms does Wemacx integrate with? Wemacx integrates with WhatsApp. Getting Started and Support ### What customer support options does Wemacx offer? Wemacx provides Email/Help Desk support for users who need product assistance or account help. No reviewer feedback on support quality is available in the catalog data, so response times, helpfulness, and common frustrations cannot be assessed from user experience reports. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Wemacx supports **Call Center Management** and **Call Monitoring**, giving teams the tools to manage daily call operations and review live or recorded interactions for quality control. However, it does not include **Call Logging**. Instead, it offers other highly rated features such as **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**), helping businesses keep records of conversations, track performance trends, and route incoming calls more efficiently. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Wemacx 20 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Natural Language Processing: Process and analyze human language in text or audio form - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10031330/Wemacx/pricing/) CX PRO ₹1,190 Per User,Per Month It includes: - Channels: Voice - Complete PBX functions - transfer, conference, hold - Central call recording - IVR, ACD, Queue Management - Dedicated & Secure tenant CX OMNI ₹1,709 Per User,Per Month It includes: - Channels: Voice + Digital (WhatsApp, Email, Chat, SMS) - Omni-channel interaction history - Omni-channel interaction routing - Concurrent interaction handling - WhatsApp template approval CX BIZ ₹410.00 Per User,Per Month It includes: - Subscribe to any Business Module - CRM - Sales Automation with Lead Management - Ticketing System - Project Management - Knowledge Base with File Repository - Asset Management - Retail Sales ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.