--- title: "PulseAI360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PulseAI360 Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/10031354/PulseAI360/" page_type: "product" language: "en" --- # PulseAI360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) PulseAI360 ## What is PulseAI360? PulseAI360 is a contact center quality assurance solution that utilizes artificial intelligence to analyze customer interactions. The platform monitors calls, providing real-time actionable insights and automated evaluations that help contact centers improve agent performance. PulseAI360 features AI-generated call summaries, personalized coaching recommendations, compliance monitoring, and custom dashboards that track quality assurance metrics. The system streamlines workflows by automating quality assurance processes, allowing supervisors to focus more time on coaching and mentoring their teams. Additionally, the solution offers comprehensive analytics, sentiment trend analysis, and risk detection capabilities while integrating with platforms like LiveVox and Zoho CRM. The platform helps contact centers enhance operational efficiency through automated evaluations and delivers targeted coaching recommendations for continuous agent improvement. ## What is PulseAI360 used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PulseAI360?[Manage this product listing](https://www.g2.com/products/pulseai360/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PulseAI360 0.0 VS. [4.9 (24)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (12) Value For Money 0.0 (0) Value For Money 4.8 (12) Customer Service 0.0 (0) Customer Service 4.9 (12) ## PulseAI360 alternatives [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) ## FAQs about PulseAI360 Features and Usability ### What are the key features of PulseAI360? PulseAI360 offers activity dashboards, call monitoring, call recording, and interaction tracking for reviewing customer and employee conversations. It also includes contact management, feedback management, quality management, and employee coaching tools, plus KPI monitoring, sentiment analysis, reporting and analytics, leaderboards, multi-channel communication, and third-party integrations. Integrations ### Which third-party tools and platforms does PulseAI360 integrate with? PulseAI360 integrates with LiveVox and Zoho CRM. These catalog integrations connect the platform to contact center and customer relationship management workflows, covering core third-party connectivity available for the product. Getting Started and Support ### What customer support options does PulseAI360 offer? PulseAI360 provides Email/Help Desk support for customer questions and technical issues. No reviewer feedback about support experience is available, so response speed, helpfulness, and common frustrations cannot be described from user reports. ## Features AI summary Based on 219 Contact Center Quality Assurance reviews Capterra data shows that buyers of Contact Center Quality Assurance software rank the following features as their top priorities: - **Call Recording** (**65%** of reviewers rated this feature as critical) - **Quality Management** (**52%**) - **Call Routing** (**70%**) PulseAI360 supports **Call Recording** and **Quality Management**, giving teams the tools to review customer interactions and track agent performance against quality standards. However, it does not offer **Call Routing**. Instead, it provides other important capabilities that reviewers also value, including **Feedback Management** (**56%**), **Reporting/Analytics** (**50%**), and **Call Monitoring** (**45%**), helping businesses spot coaching opportunities, measure service trends, and maintain more consistent call quality. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Contact Management Manage, organize, and store contact information Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development PulseAI360 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Contact Management: Manage, organize, and store contact information - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - KPI Monitoring: Tracking the status of previously identified performance measurements - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Scoring Models: Create multiple models or equations for generating scores - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ LiveVox](https://www.capterra.com/p/81432/LiveVox/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.