# PulseAI360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PulseAI360 Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10031354/PulseAI360 --- # PulseAI360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) PulseAI360 ## What is PulseAI360? PulseAI360 is a contact center quality assurance solution that utilizes artificial intelligence to analyze customer interactions. The platform monitors calls, providing real-time actionable insights and automated evaluations that help contact centers improve agent performance. PulseAI360 features AI-generated call summaries, personalized coaching recommendations, compliance monitoring, and custom dashboards that track quality assurance metrics. The system streamlines workflows by automating quality assurance processes, allowing supervisors to focus more time on coaching and mentoring their teams. Additionally, the solution offers comprehensive analytics, sentiment trend analysis, and risk detection capabilities while integrating with platforms like LiveVox and Zoho CRM. The platform helps contact centers enhance operational efficiency through automated evaluations and delivers targeted coaching recommendations for continuous agent improvement. ## What is PulseAI360 used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PulseAI360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://trellissoft.ai/&name=PulseAI360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PulseAI360 0.0 VS. [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (2,178) Value For Money 0.0 (0) Value For Money 4.5 (1,934) Customer Service 0.0 (0) Customer Service 4.3 (1,923) ## PulseAI360 alternatives [4.8 (221)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about PulseAI360 Features and Usability ### What are the key features of PulseAI360? PulseAI360 offers activity dashboards, call monitoring, call recording, and interaction tracking for contact review and performance oversight. It also includes contact management, customer experience management, feedback management, and sentiment analysis. Additional features include employee coaching tools, KPI monitoring, multiple scoring models, reporting and analytics, leaderboards, multi-channel communication, and third-party integrations. Integrations ### Which third-party tools and platforms does PulseAI360 integrate with? PulseAI360 integrates with 2 third-party platforms: LiveVox and Zoho CRM. These catalog integrations cover contact-center and customer relationship management workflows, giving PulseAI360 connections to call handling and CRM data within those systems. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does PulseAI360 offer? PulseAI360 provides Email/Help Desk support for users who need assistance. Without reviewer feedback on support experiences, there is no verified information on response speed, helpfulness, or common issues, so support quality cannot be described beyond the listed channel. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Contact Management Manage, organize, and store contact information Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development PulseAI360 16 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Manage, organize, and store contact information Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track interaction history by documenting conversations for contacts Tracking the status of previously identified performance measurements Boards that use custom metrics to show how leading performers compare to other individuals/teams Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create multiple models or equations for generating scores Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ LiveVox](https://www.capterra.com/p/81432/LiveVox/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.