# Score AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Score AI Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10031359/Score-AI --- # Score AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Score AI ## What is Score AI? Score AI delivers AI-powered quality assurance and training for customer experience teams. Our platform automatically audits 100% of interactions across emails, calls, chats, and social media using advanced AI to scale your quality review process. The intelligent QA system creates custom scorecards aligned with your business processes, ensuring real-time compliance monitoring. We have seen agent development accelerates through personalized coaching powered by AI analytics. Daily AI summaries provide actionable insights for 1:1 feedback sessions. New hire onboarding becomes 60% faster through AI Roleplay scenarios simulating real customer service challenges. Voice of Customer Analytics automatically categorizes customer concerns and sentiments, enabling proactive root cause analysis. Score AI integrates with existing CX infrastructure including ticketing platforms, CRMs, and knowledge bases. ## What is Score AI used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Score AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.withsowl.com&name=Score AI) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Score AI 17 features Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Listen to live phone conversations for the purpose of training and assessing agent performance Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Tracking the status of previously identified performance measurements Boards that use custom metrics to show how leading performers compare to other individuals/teams Create multiple models or equations for generating scores Streamlining repetitive tasks and activities through automated and predefined workflows Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Contact vendor for pricing Free trial available ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Gladly](https://www.capterra.com/p/156723/Gladly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)