--- title: "Score AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Score AI Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/10031359/Score-AI/" page_type: "product" language: "en" --- # Score AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Score AI ## What is Score AI? Score AI delivers AI-powered quality assurance and training for customer experience teams. Our platform automatically audits 100% of interactions across emails, calls, chats, and social media using advanced AI to scale your quality review process. The intelligent QA system creates custom scorecards aligned with your business processes, ensuring real-time compliance monitoring. We have seen agent development accelerates through personalized coaching powered by AI analytics. Daily AI summaries provide actionable insights for 1:1 feedback sessions. New hire onboarding becomes 60% faster through AI Roleplay scenarios simulating real customer service challenges. Voice of Customer Analytics automatically categorizes customer concerns and sentiments, enabling proactive root cause analysis. Score AI integrates with existing CX infrastructure including ticketing platforms, CRMs, and knowledge bases. ## What is Score AI used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Score AI?[Manage this product listing](https://www.g2.com/products/score-ai/claim_requests/new?auto=true) ## FAQs about Score AI Overview ### What company size and specific industries is Score AI built for? Score AI is designed for companies with customer experience teams, contact centers, and service departments that handle high volumes of customer interactions. It is best suited for small to large businesses in service-oriented operations that need quality assurance across customer communications. Features and Usability ### What are the key features of Score AI? Score AI offers AI Copilot, agent interface tools, and workflow automation for quality operations. Core capabilities include call monitoring, interaction tracking, sentiment analysis, and feedback management, plus KPI monitoring, reporting and analytics, multiple scoring models, knowledge base management, employee coaching tools, and third-party integrations. Integrations ### Which third-party tools and platforms does Score AI integrate with? Score AI integrates with 13 third-party tools for contact center and customer support workflows, including 8x8 Contact Center, Aircall, Dialpad, Exotel, Genesys Cloud CX, Intercom, Kustomer, Nextiva, Talkdesk, Freshdesk, Gladly, Ameyo FusionCX, and Zendesk QA. Getting Started and Support ### What training and onboarding options does Score AI offer? Score AI provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup and instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning features and reviewing steps at any time. Getting Started and Support ### What customer support options does Score AI offer? Score AI provides Email/Help Desk, Phone Support, and 24/7 Live Rep support. No reviewer feedback on support is available, so user experience with response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 219 Contact Center Quality Assurance reviews Capterra reviewers highlight these as the top features buyers look for in Contact Center Quality Assurance software: - **Call Recording** (**65%** of reviewers rated this feature as critical) - **Quality Management** (**52%**) - **Call Routing** (**70%**) Score AI includes **Quality Management**, which helps teams review interactions and maintain service standards. However, it does not offer **Call Recording** or **Call Routing**. Instead, it provides other important capabilities that reviewers also value, including **Feedback Management** (**56%**), **Reporting/Analytics** (**50%**), and **Call Monitoring** (**45%**). These features help businesses track agent performance, review customer interactions, and spot trends over time, allowing teams to improve coaching and make better quality decisions. Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Score AI 17 features ### All Features - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - KPI Monitoring: Tracking the status of previously identified performance measurements - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Multiple Scoring Models: Create multiple models or equations for generating scores - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Custom 0.08$ / interaction evaluated It includes: - Auto QA - Agent Coaching & Role Plays - Voice of Customer - Integrations - Dedicated Support ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Gladly](https://www.capterra.com/p/156723/Gladly/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.