# Score AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Score AI Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10031359/Score-AI --- # Score AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Score AI ## What is Score AI? Score AI delivers AI-powered quality assurance and training for customer experience teams. Our platform automatically audits 100% of interactions across emails, calls, chats, and social media using advanced AI to scale your quality review process. The intelligent QA system creates custom scorecards aligned with your business processes, ensuring real-time compliance monitoring. We have seen agent development accelerates through personalized coaching powered by AI analytics. Daily AI summaries provide actionable insights for 1:1 feedback sessions. New hire onboarding becomes 60% faster through AI Roleplay scenarios simulating real customer service challenges. Voice of Customer Analytics automatically categorizes customer concerns and sentiments, enabling proactive root cause analysis. Score AI integrates with existing CX infrastructure including ticketing platforms, CRMs, and knowledge bases. ## What is Score AI used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Score AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.withsowl.com&name=Score AI) ## FAQs about Score AI Overview ### What company size and specific industries is Score AI built for? Score AI is designed for businesses of any size that need quality assurance, especially customer experience teams, contact centers, and service departments handling high volumes of customer interactions. It fits organizations in service-oriented industries where reviewing and scoring customer conversations is part of daily operations. Features and Usability ### What are the key features of Score AI? Score AI offers AI Copilot, an Agent Interface, and multiple scoring models for quality management and KPI monitoring. It also includes call monitoring, interaction tracking, sentiment analysis, and feedback management, plus employee coaching tools, reporting and analytics, knowledge base management, workflow automation, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Score AI integrate with? Score AI integrates with 13 third-party tools, including 8x8 Contact Center, Aircall, Dialpad, Exotel, Genesys Cloud CX, Intercom, Kustomer, Nextiva, Talkdesk, Freshdesk, Gladly, Ameyo FusionCX, and Zendesk QA. These integrations focus on contact center, support, and customer engagement platforms. Getting Started and Support ### What training and onboarding options does Score AI offer? Score AI provides live online sessions, documentation, and videos for training. Live online sessions support guided setup with an instructor, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of key features and steps. Getting Started and Support ### What customer support options does Score AI offer? Score AI provides email/help desk support, phone support, and 24/7 live rep assistance. Support channel details are limited in the catalog data, so no verified user feedback is available here on response speed, helpfulness, or common support issues. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Score AI 17 features Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Listen to live phone conversations for the purpose of training and assessing agent performance Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Tracking the status of previously identified performance measurements Boards that use custom metrics to show how leading performers compare to other individuals/teams Create multiple models or equations for generating scores Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Nextiva](https://www.capterra.com/p/175788/Nextiva/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Gladly](https://www.capterra.com/p/156723/Gladly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.