--- title: "Evly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Evly Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/10031369/Evly/" page_type: "product" language: "en" --- # Evly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Evly ## What is Evly? Evly is an AI-powered customer service assistant designed to streamline and automate support interactions for businesses of all sizes and across diverse industries. The software uses natural language processing to handle routine customer inquiries without human intervention. It offers multilingual support across over 95 languages, seamless integration with existing knowledge bases, CRM systems, and websites, and provides detailed analytics, helping businesses identify customer needs and recurring support trends. The system can classify tickets, route complex queries to relevant human agents, and generate response drafts and case summaries. Evly continuously learns from successfully resolved tickets, automatically updates company content with any changes, and operates seamlessly across multiple communication channels - all to ensure consistent, reliable support at every touchpoint. ## What is Evly used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Evly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ever-help.com&name=Evly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Evly 5.0 (3) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,767) Value For Money 5.0 (3) Value For Money 4.6 (1,517) Customer Service 5.0 (3) Customer Service 4.7 (1,536) ## Evly alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,214)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Evly Overview ### What company size and specific industries is Evly built for? Evly is designed for eCommerce, travel, hospitality, logistics, healthcare, and real estate businesses that need to automate and scale customer support across channels and languages. It is best suited for companies in these sectors that handle high volumes of customer interactions and multilingual support needs. Features and Usability ### What are the key features of Evly? Evly offers AI Copilot and AI/Machine Learning for conversation handling, plus help desk management, support ticket management, and inbox management. It also includes live chat, chatbot, email management, and multi-channel communication, along with workflow automation, automated routing, reporting and analytics, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does Evly integrate with? Evly integrates with 18 third-party tools, including communication and productivity platforms such as Slack, Microsoft Teams, Discord, Telegram, Google Calendar, Google Docs, and Google Drive, plus business apps like HubSpot CRM, Zoho CRM, Zendesk Suite, Shopify, Wix, WordPress, Calendly, Notion, Ashby, Teamtailor, and WhatsApp. Getting Started and Support ### What training and onboarding options does Evly offer? Evly provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online sessions support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Evly offer? Evly provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations, so support quality cannot be assessed from user comments. ## Features AI summary Based on 5,294 Customer Service reviews Capterra reviewers point to these as the top features buyers look for in customer service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Evly supports all three of the customer service features reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer issues across channels, handle call volumes more effectively, and keep service interactions organized, allowing teams to respond faster and deliver more consistent support. Multi-Channel Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Live Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Queue Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed AI Copilot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Evly 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) [View pricing plan details](https://www.capterra.com/p/10031369/Evly/pricing/) Custom $1.00 It includes: - Knowledge base creation - Identifying the main request types - Training the model to pinpoint & answer 
the most frequent types of queries - Integration of the AI with internal systems - Full ticket resolution by AI - Internal reply drafts, generated & classified
by the Draft Agent - Adjustments to the Software configuration - Updates to logic flows of the AI agent Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LU Laurent U. President. CEO Outsourcing/Offshoring ### "Smarter way to manage repetitive support requests" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2025 Our overall experience has been very positive. Evly reduced response times, improved efficiency, and allowed our agents to focus on more complex cases where personal support is needed. It’s become an important part of how we scale customer support. Pros Evly helped us handle large volumes of repetitive customer requests quickly and accurately. Customers now get instant responses for things like order tracking or account updates, which saves our team a lot of time. Cons At the beginning, we had to update and expand our internal knowledge base to make sure the AI gave correct answers. Once we did that, everything worked smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jonathan R. Vice President Business Supplies and Equipment ### "A reliable AI assistant that keeps clients informed and saves our team time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Our overall experience has been very positive. Evly feels like an extension of our team, keeping clients updated in real time and reducing repetitive questions. It made our operations smoother and improved the client experience without requiring extra staff. Pros Evly has been a big help in managing client communication without putting extra pressure on our team. Most routine requests like shipment tracking or document sharing are handled automatically, and it pulls the right details instantly. This makes our support faster and gives us more time to focus on advisory work. Cons So far, nothing major. The setup went smoothly, and the system integrated with our processes right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Geoffrey R. Physician, Chief Medical Officer and HealthTap Founder Hospital & Health Care ### "Evly Feels Like Adding 10 Extra Agents to Our Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2025 We started using Evly to improve our customer support response times, and it’s been a game changer. Before, our first reply time was often over an hour. Now, Evly gets back to patients in under a minute. It handles about 60% of our tickets automatically, which means our human agents can focus on the complex issues that really need attention. Patients are happier, and our support team isn’t stretched as thin anymore. At first, it took some training to match our tone of voice. A few early replies felt a little robotic, but with some fine-tuning and updates to our internal FAQs, Evly now responds just like one of our agents. The Evly team was very supportive in helping us customize it, which made the setup process much smoother. Overall, Evly has saved us a huge amount of time and effort. It’s like adding 10 more agents without having to hire anyone. Pros What I liked most about Evly is how much it reduced our response time. It now answers patients in under a minute and takes care of about 60% of tickets on its own, which makes our team faster and less stressed. Cons Needed some time to train on tone of voice Early replies felt robotic, but this improved with customization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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