# Makula Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Makula Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/10031447/Customer-Operations-Platform --- # Makula Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Makula ## What is Makula? Makula is a B2B SaaS platform for OEMs, manufacturers, and service teams to digitalise field service, maintenance, and industrial knowledge. The platform includes three distinct products. Makula Field Service is built for after-sales teams. It helps manage installed base, handle service requests, schedule and dispatch technicians, and improve customer experience through service portals and digital workflows. AI add-ons are available to support technicians, automate workflows, and improve response times. Makula CMMS is designed for internal maintenance teams. It enables companies to manage assets, plan preventive maintenance, execute work orders, and reduce unplanned downtime. AI add-ons help teams diagnose issues faster, access knowledge, and optimise maintenance processes. Makula Industrial AI is a separate product focused on knowledge automation. It makes technical documentation searchable and actionable, allowing teams to find answers instantly, standardise processes, and suppor ## What is Makula used for? [CMMS](https://www.capterra.com/cmms-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €55 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Makula?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://Makula.io&name=Makula) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Makula 0.0 VS. [4.8 (755)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting Price €55 Per User Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (755) Value For Money 0.0 (0) Value For Money 4.7 (706) Customer Service 0.0 (0) Customer Service 4.9 (740) ## Makula alternatives [4.8 (1,051)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (44)](https://www.capterra.com/p/235912/DreamzCMMS/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) [4.5 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [CARL Source](https://www.capterra.com/p/127149/CARL-Source/) [4.5 (99)](https://www.capterra.com/p/127149/CARL-Source/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Makula Overview ### What company size and specific industries is Makula built for? Makula is designed for machinery suppliers, distributors, and manufacturers, as well as factories and facilities that want to digitise after-sales service, reduce downtime, and maintain audit-ready compliance. It fits industrial and manufacturing organizations that manage equipment service, operational reliability, and regulatory documentation. Features and Usability ### What are the key features of Makula? Makula offers AI Copilot, AI Summarization, and a Chatbot for automated assistance, along with a Customer Database, Ticket Management, and Workflow Management for case handling. It also includes Knowledge Base Management, a Self Service Portal, Reporting/Analytics, Real-Time Chat, Real-Time Notifications, Customizable Fields, Data Import/Export, Third-Party Integrations, and a Mobile App. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Makula starts at €39 per user per month for the Industrial AI plan, while the Field Service plan costs €55 per user per month. 3D Stream and Customer Portal have no listed price. Industrial AI includes 100 queries per user monthly, and Field Service includes unlimited assets, work orders, and procedures. Getting Started and Support ### What training and onboarding options does Makula offer? Makula provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual, self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Makula offer? Makula provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Support quality details are not available from user feedback, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways to get help. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customizable Fields Customize data fields to support various needs and use cases Dispatch Management Manage sending personnel and resources to a site as needed Makula 13 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle AI-based platform which conducts a conversation via auditory or textual methods Customize data fields to support various needs and use cases Manage sending personnel and resources to a site as needed Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Field Service €55.00 Per User,Per Month It includes: - Unlimited Procedures - Unlimited Assets - Time Tracking - Parts - Mobile Offline - Unlimited Work Orders - Preventive Maintenance - Scheduler CMMS €55.00 Per User,Per Month Industrial AI €39.00 Per User,Per Month It includes: - Unlimited Recording - Summary Types - 5 Custom Vocabularies - Multi language Translation - 1000 Pages / Account - 100 Queries / User / Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.