--- title: "Makula Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Makula Software - reviews, pricing plans, popular comparisons to other Facility Management products and more." source_url: "https://www.capterra.com/p/10031447/Customer-Operations-Platform/" page_type: "product" language: "en" --- # Makula Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Makula ## What is Makula? Makula is a B2B SaaS platform for OEMs, manufacturers, and service teams to digitalise field service, maintenance, and industrial knowledge. The platform includes three distinct products. Makula Field Service is built for after-sales teams. It helps manage installed base, handle service requests, schedule and dispatch technicians, and improve customer experience through service portals and digital workflows. AI add-ons are available to support technicians, automate workflows, and improve response times. Makula CMMS is designed for internal maintenance teams. It enables companies to manage assets, plan preventive maintenance, execute work orders, and reduce unplanned downtime. AI add-ons help teams diagnose issues faster, access knowledge, and optimise maintenance processes. Makula Industrial AI is a separate product focused on knowledge automation. It makes technical documentation searchable and actionable, allowing teams to find answers instantly, standardise processes, and suppor ## What is Makula used for? [OEE](https://www.capterra.com/oee-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/)[CMMS](https://www.capterra.com/cmms-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €55 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Makula?[Manage this product listing](https://www.g2.com/products/makula/claim_requests/new?auto=true) ## Makula Overview Updated September 2026 AI summary Makula supports small and midsize businesses in managing field service operations through tools for dispatch management, scheduling, and work order management. Designed for Field Service Management and CMMS needs, it offers AI Copilot, AI Summarization, customizable workflows, SLA management, and a self-service portal. Makula is accessible on web, cloud, and mobile devices for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Makula 0.0 VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price €55 Per User Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (1,319) Value For Money 0.0 (0) Value For Money 4.1 (1,194) Customer Service 0.0 (0) Customer Service 3.9 (1,183) ## Makula alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141080/iAuditor/) ## FAQs about Makula Overview ### What company size and specific industries is Makula built for? Makula is designed for machinery suppliers, distributors, and manufacturers, as well as factories and facilities that need after-sales service digitization, less downtime, and audit-ready compliance. It fits organizations in industrial and manufacturing settings that manage equipment service, maintenance, and operational records. Features and Usability ### What are the key features of Makula? Makula includes AI Copilot and AI Summarization, plus core service tools such as ticket management, work order management, dispatch management, and scheduling. It also offers asset tracking, preventive maintenance, SLA management, reporting/analytics, workflow management, a self service portal, real-time notifications, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Makula starts at €39 per user per month for the Industrial AI plan, while the Field Service plan costs €55 per user per month. 3D Stream and Customer Portal have no listed price. Industrial AI includes 100 queries per user monthly and 1,000 pages per account. Getting Started and Support ### What training and onboarding options does Makula offer? Makula provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online options support guided instruction, webinars present scheduled training sessions, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Makula offer? Makula provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. With no reviewer feedback on support topics available, user experience details such as response speed, agent helpfulness, or common support issues cannot be confirmed from the catalog data. ## Features AI summary Based on 4,034 Facility Management reviews Capterra reviewers point to these as the Field Service Management features they value most when comparing options: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Makula includes other Field Service Management capabilities that reviewers also rate as important, such as **Customer Database** (**66%**) and **Scheduling** (**61%**). Together, these features help businesses keep customer records organized, coordinate service timelines more efficiently, and give teams the information they need to manage day-to-day operations with less manual follow-up. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Integrations Integrates with CRM software to monitor all aspects of the customer relationship. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Makula 20 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM Integrations: Integrates with CRM software to monitor all aspects of the customer relationship. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Dispatch: Notifies field service workers of their upcoming assignments. - Dispatch Management: Manage sending personnel and resources to a site as needed - Mobile App: Access the system via a mobile application - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10031447/Customer-Operations-Platform/pricing/) Asset Hub Custom Quote Available It includes: - Unlimited Assets - Unlimited Parts Issue - QR Codes - Mobile App - Asset Templates - Asset Hierarchy - Audit Logging Field Service €55.00 Per User,Per Month It includes: - Unlimited Procedures - Unlimited Assets - Time Tracking - Parts - Mobile Offline - Unlimited Work Orders - Preventive Maintenance - Scheduler CMMS €55.00 Per User,Per Month Industrial AI €39.00 Per User,Per Month It includes: - Unlimited Recording - Summary Types - 5 Custom Vocabularies - Multi language Translation - 1000 Pages / Account - 100 Queries / User / Month 3D Stream €49 It includes: - 100 3D Sessions / User / Month - Create and View 3D Guides - Create and View 3D Models - 5GB Storage / Account Customer Portal Custom Quote Available It includes: - Shared Assets - Access Branded Portal - Work Requests - Shared AI Assistants - Spare Part Orders Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.