# Zaapi Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zaapi Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/10031470/Zaapi

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# 

 Zaapi Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on April 1, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zaapi

## What is Zaapi?

Zaapi — an AI-first omnichannel customer messaging platform. Zaapi is a software product that centralizes customer conversations from messaging apps and marketplace chat systems into a single workspace and provides tools to automate, route, and enrich those conversations with order and customer data. The product operates in the “Customer Messaging / Live Chat Software” and “Conversational Commerce” categories and is designed for eCommerce and retail teams that need to manage high chat volumes across multiple sales channels. Typical capabilities and how they are used: Unified Inbox: Aggregates messages from WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, TikTok Shop, Shopify, and website live chat so agents can read and reply from one interface. AI Agent: Uses merchant-provided FAQs, help-center content, and historical chats to automate replies, triage intents, and escalate to humans when needed. Flow Builder (no-code automation): Visual blocks for triggers, conditions, and act

## What is Zaapi used for?

[Unified Communications](https://www.capterra.com/unified-communications-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$59

Per User, Per Month

Free trial  
available

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Do you work for Zaapi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zaapi.com&name=Zaapi)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zaapi

5.0 (4)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$59

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (4)

Ease Of Use

4.6 (22,590)

Value For Money

4.8 (4)

Value For Money

4.5 (15,176)

Customer Service

5.0 (4)

Customer Service

4.4 (13,441)

## Zaapi alternatives

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.3 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/)

Starting price

$0.02

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Mobile Access

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Third-Party Integrations

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

AI Copilot

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Generative AI

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Use AI to generate content in the form of text, images, videos, etc.

Multi-User Collaboration

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Two-way actions and communication between multiple users in real time

Zaapi 16 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Communicate using direct chat or messages within the system

Manage, organize, and store contact information

Use AI to generate content in the form of text, images, videos, etc.

Track interaction history by documenting conversations for contacts

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Set up connections to third-party platforms to improve business processes

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Features

4.8 (4)

4.8

Based on 4 reviews

## Pricing

Value for money

4.8 (4)

Free Trial

Basic

$59.00

Per User,Per Month

It includes:

-   Unified Inbox
-   Unlimited Channel Integrations
-   Unlimited Conversations
-   LINE Broadcast
-   AI Agent
-   Analytics (Dashboard)
-   Multi-agent Support (3 seats included)
-   Facebook & Instagram comment management
-   Marketplace review viewing

Pro

$97.00

Per User,Per Month

It includes:

-   Unified Inbox
-   Unlimited Channel Integrations
-   Unlimited Conversations
-   LINE Broadcast
-   WhatsApp Broadcast
-   AI Agent
-   Advanced Flows
-   Analytics (Dashboard)
-   Multi-agent Support (3 seats included)
-   Shopify Integration
-   Hubspot Integration
-   Shopee & Lazada review management
-   Marketplace review viewing
-   Facebook & Instagram comment management

Advanced

$134.00

Per User,Per Month

It includes:

-   Unified Inbox
-   Unlimited Channel Integrations
-   Unlimited Conversations
-   LINE Broadcast
-   WhatsApp Broadcast
-   AI Agent
-   Advanced Flows
-   Analytics (Dashboard)
-   Shopify Integration
-   Hubspot Integration
-   Webhook & HTTP Actions
-   Priority Automation Capabilities
-   Shopify Native Flow Triggers
-   Facebook & Instagram comment management
-   Marketplace review viewing
-   Automation Flows
-   Shopee & Lazada review management
-   Auto-translate messages with AI
-   Marketplace triggers
-   Multi-agent Support (3 seats included)

Value for money

4.8 (4)

4.8

Based on 4 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

TikTok](https://www.capterra.com/p/237591/TikTok/)[

Lazada](https://www.capterra.com/p/249718/Lazada/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

5.0

Based on 4 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JG

Justina G.

Customer Experience Associate

Luxury Goods & Jewelry

### "As a CS Rep, Zaapi is my favourite CS tool yet"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 13, 2026

As a CX Rep, which involves both support and sales, I need to field new enquiries all day from a number of different channels as well as send follow-ups to clients for both aftersales and pre-sales. Doing that in email, WhatsApp etc… directly can get really confusing, but with Zaapi I’ve got everything well-organised in one place, which makes my job infinitely easier.

Pros

I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is really smooth and intuitive. It also comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend!

Cons

Nothing much to dislike at the moment. While it's still a new product, I believe there will be more features and integration to be introduced in the future.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[SleekFlow](https://www.capterra.com/p/232245/SleekFlow/)

Wanted something to consolidate different platforms into one

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hilary H.

Head of Customer Engagement

Retail

### "Scalable, Multi-Channel Support Platform with Strong Automation Capabilities"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 2, 2026

Overall, Zaapi has streamlined our multi-channel customer communication and improved operational clarity. It’s a reliable, scalable platform that supports automation without sacrificing human oversight and strong support team. Good value for teams managing complex support workflows.

Pros

Zaapi centralises WhatsApp, Instagram, email, and live chat into one clean interface, which significantly improves team visibility and response time. The automation and flow builder are powerful yet intuitive, allowing us to create structured workflows for common queries (recommendations, order support, sizing). Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented.

Cons

Some areas (e.g., email attribution and edge-case routing logic) could benefit from clearer visibility and more granular controls. Minor UI refinements would further improve efficiency for high-volume teams. But the team is responsive and open to improvements and are currently working on them as we speak.

Switched from

[Re:amaze](https://www.capterra.com/p/132952/Reamaze/)

We switched from Reamaze to Zaapi to better centralise multi-channel communication (especially WhatsApp and social DMs), improve automation capabilities, and gain clearer assignment and workflow control. As our team and channel complexity grew, we needed a platform that could better support structured routing, tagging, and scalable support operations.

Alternatives considered

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)

Reasons for choosing Zaapi

We chose Zaapi because it offered stronger native support for multi-channel messaging (especially WhatsApp and social DMs), more flexible automation and workflow routing, and clearer assignment, tagging, and reporting for team coordination. Compared to alternatives, Zaapi delivered a more unified and scalable support experience tailored to our operational needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nuwairah H.

CS

Leisure, Travel & Tourism

### "A Beginner-Friendly All-in-One App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 26, 2025

Overall, the app works well and is easy to use. The support team is responsive, helpful, and always willing to guide, which makes the onboarding and daily usage much smoother.

Pros

I was looking for an app that could integrate all my social media and marketplace channels, and Zaapi turned out to be the perfect solution. It’s beginner-friendly and makes using AI feel seamless and easy.

Cons

I actually wish it could support social media chats and comment management as well, as this would make it a more complete all-in-one solution for businesses managing multiple platforms.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Ease of use. Marketplace integration, AI and automation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Daniel S.

Director

Retail

### "Zaapi saves me time"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 18, 2025

Pros

I like that Zaapi is easy to use and set up, making the initial setup process very simple. I appreciate the omni chat consolidation and AI chat replies feature, which helps me see all my platforms in one view and effectively replies to chats as a first cut. The AI is effective in clearing most chats, which saves me and my team time.

Cons

Zaapi is simple to use and no worries here for me and my teams usage. simple to set up and time saving as well

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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