--- title: "Zaapi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zaapi Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10031470/Zaapi/" page_type: "product" language: "en" --- # Zaapi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zaapi ## What is Zaapi? Zaapi is a cloud-based platform that brings customer conversations from WhatsApp, Facebook, Instagram, LINE OA, Shopee, and Lazada into one shared inbox. Teams can manage chats, assign conversations, and respond to customers without switching between apps. Zaapi helps businesses handle high volumes of customer messages across multiple sales channels. Staff can collaborate on conversations, use saved replies, and track orders, making it easier to support customers and close sales in one place. Core features in Zaapi include a unified inbox, team collaboration tools, broadcast messaging, a product catalog, and sales tracking. Zaapi connects with popular platforms used across Southeast Asia, making it well suited for online sellers and customer service teams. Zaapi is best suited for small to midsize businesses in e-commerce and retail that sell across multiple online channels and need a central place to manage customer communication. ## What is Zaapi used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zaapi?[Manage this product listing](https://www.g2.com/products/zaapi/claim_requests/new?auto=true) ## Zaapi Overview Updated September 2026 AI summary Zaapi offers unified communications and conversational commerce capabilities for businesses of all sizes, integrating chat, messaging, and AI-driven support across multiple channels. It includes features such as activity dashboards, real-time reporting, generative AI tools, and contact management. Available via web, mobile, and cloud platforms, Zaapi supports collaboration, customer engagement, and integration with third-party applications. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zaapi 5.0 (11) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $59 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (11) Ease Of Use 4.6 (209) Value For Money 4.7 (11) Value For Money 4.2 (204) Customer Service 5.0 (11) Customer Service 4.6 (205) ## Zaapi alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/10031470/Zaapi/alternatives/) ## FAQs about Zaapi Overview ### Which roles and teams benefit most from Zaapi? Zaapi is most used by customer support, customer experience, and engagement teams that need to manage conversations, resolve issues quickly, and improve service consistency. Managers, directors, and transformation leaders use it to oversee performance, streamline customer-facing workflows, and coordinate service operations, while marketing teams support outreach and customer communication. Answer based on 10 reviews Overview ### What company size and industries is Zaapi built for? Zaapi is built mainly for small businesses, which make up 80% of reviewers, and for retail teams, representing 60%. It serves online sellers, eCommerce brands, and customer-facing teams, with additional use in luxury goods and jewelry at 20% and leisure, travel, and tourism at 10%, primarily for unified communications. Answer based on 10 reviews Features and Usability ### What are the key features of Zaapi? Zaapi offers AI Copilot and generative AI for automated assistance, along with contact management and interaction tracking for customer records. It includes multi-channel communication, chat/messaging, alerts/notifications, and multi-user collaboration. Reporting and statistics, activity dashboards, access controls/permissions, mobile access, and third-party integrations support oversight and connected workflows. Pricing ### How much does it cost and what fees or limitations are included? Zaapi starts at $59 per user per month on the Basic plan, which includes a unified inbox, broadcast tools, and AI support. Pro costs $97 and adds automation flows, analytics, and CRM integrations. Advanced is $134 and adds workflow triggers and webhooks. A free trial is available. Integrations ### Which third-party tools and platforms does Zaapi integrate with? Zaapi connects natively to Facebook, Instagram for Business, SellerCenter, Shopify, Slack, WhatsApp API, and WhatsApp Business Platform. These integrations cover social messaging, commerce, and team communication tools, giving Zaapi support for seven third-party platforms. Getting Started and Support ### What training and onboarding options does Zaapi offer? Zaapi provides live online sessions, documentation, and videos to help teams get started. Live online sessions can support guided setup, documentation offers written reference material for procedures and features, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Zaapi offer? Zaapi provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support materials cover common questions through self-service resources, while direct contact options give users more immediate help when needed. ## Features AI summary Based on 1,147 Customer Communications Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing unified communications software: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Zaapi includes **Mobile Access** and **Alerts/Notifications**, giving teams a way to stay connected on the go and keep up with important updates as conversations and tasks change. However, it does not include **Screen Sharing**. Instead, Zaapi offers **Access Controls/Permissions** (**65%**) and **Chat/Messaging** (**61%**), which can help businesses manage user access and support real-time communication across teams, allowing teams to coordinate work more efficiently and maintain better control over daily collaboration. Mobile Access 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Contact Management 4.9 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Multi-User Collaboration 4.8 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time Generative AI 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Reporting & Statistics 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Zaapi 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.8 (11) 4.8 Based on 11 reviews ## Pricing Value for money 4.7 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/10031470/Zaapi/pricing/) Basic $59.00 Per User,Per Month It includes: - Unified Inbox - Unlimited Channel Integrations - Unlimited Conversations - LINE Broadcast - AI Agent - Analytics (Dashboard) - Multi-agent Support (3 seats included) - Facebook & Instagram comment management - Marketplace review viewing Pro $97.00 Per User,Per Month It includes: - Unified Inbox - Unlimited Channel Integrations - Unlimited Conversations - LINE Broadcast - WhatsApp Broadcast - AI Agent - Advanced Flows - Analytics (Dashboard) - Multi-agent Support (3 seats included) - Shopify Integration - Hubspot Integration - Shopee & Lazada review management - Marketplace review viewing - Facebook & Instagram comment management Advanced $134.00 Per User,Per Month It includes: - Unified Inbox - Unlimited Channel Integrations - Unlimited Conversations - LINE Broadcast - WhatsApp Broadcast - AI Agent - Advanced Flows - Analytics (Dashboard) - Shopify Integration - Hubspot Integration - Webhook & HTTP Actions - Priority Automation Capabilities - Shopify Native Flow Triggers - Facebook & Instagram comment management - Marketplace review viewing - Automation Flows - Shopee & Lazada review management - Auto-translate messages with AI - Marketplace triggers - Multi-agent Support (3 seats included) Value for money 4.7 (11) 4.7 Based on 11 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ SellerCenter](https://www.capterra.com/p/240471/SellerCenter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 11 reviews Filter by rating 5(11) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DT Dynn T. PRESIDENT Health, Wellness and Fitness ### "Ease of integration and going live for our ecommerce brand in SEA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2026 Pros Ease of integration and going live for our ecommerce brand in SEA. Most of the repetitive customer service stuff is done quickly. Cons None as of the moment. We are happy on its use. Maybe tone down the price a little bit for specific countries that are not doing well economy wise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jerry L. General Manager Telecommunications ### "Zaapi - Omni Channel Platform for eCommerce Sellers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2026 Overall, the experience has been a solid 9/10. I would highly recommend it to sellers managing multiple platforms. The system is easy to use, has a modern UI, and is supported by a responsive team. It is also encouraging to see new features being added regularly. Pros The platform integrates with popular e-commerce and social media channels across Southeast Asia, allowing us to manage and respond to customer enquiries from one unified inbox. The AI agent is easy to train and set up, while the account manager and support team are responsive and quick to resolve issues. Cons The platform currently lacks conversation analytics, which would help us identify common customer questions, recurring issues, and areas where support can be improved. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Zaapi allowed integration with popular e-commerce platforms in South East Asia Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) [respond.io](https://www.capterra.com/p/179311/Rocketbots/) [Wati](https://www.capterra.com/p/204314/WATI/) Reasons for choosing Zaapi It allow chat integration with e-commerce platforms instead of just social media platforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BZ Bella Z. Customer Support Retail ### "Good Scenario Handling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Pros Easy to handle and create scenario for conversation. AI follow instructions step by step by answering basic customer questions. Cons Sometimes zaapi answer too bombastic and too advance sentences. AI cannot captured keywords and answer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amirah A. Customer Support and Engagement Executive Retail ### "Helpfull automation tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Still learning as im still a newbiy using this app. Overall is fun and good but still need to monitor the AI as they are still under training period because sometime they not behave as expected. Pros It really help and minimize our time to handle customer message faster especially for FAQ and basic enquiry. Cons Sometime AI doesnt trigger correctly based on keyword and chat get assigned to agent even when I want AI handle the enquiry first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elaine S. Senior Manager Luxury Goods & Jewelry ### "Value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Can compile all social media enquirer in 1 place. Easy for managing all the enquiries in 1 place for monitoring customer behaviour Pros Very convenience. Their customer support team also very helpful. They guide us to rectify all the issues Cons Cannot use at WeChat n XHS at the moment. If all the social medias and market place enquiry can compile together, it will be awesome Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mika M. Marketing Manager Retail ### "I love Zaapi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 Super helpful with our daily ecommerce tasks, our account manager is also very responsive and helpful with our inquiries Pros Zaapi is great for managing customer conversations across platforms in one place, especially for businesses using messaging apps heavily. It helps automate replies, organize chats efficiently, and improve response time, which is useful for scaling customer support and sales. Cons The platform can feel overwhelming at first due to its many features, and setup may take time if you’re not familiar with automation tools. Pricing can also be a concern for smaller teams, and some advanced features may require a learning curve to fully utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YJ Yi Jia N. Head of Transformation Retail ### "Positive experience on Zaapi’s Usability and AI Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 21, 2026 Overall, our experience with Zaapi has been great. We look forward to further improving our performance and efficiency as we continue to explore and optimise the platform. Pros Zaapi is very easy to use, especially for beginners. The AI function is a big plus for us and saves a lot of time by handling the first layer of customer replies in the funnel. It helps streamline communication and improves response efficiency. Cons There were minor integration issues, but the team was responsive and quick to provide solutions. While the AI helps with first-layer responses, it still requires monitoring to ensure tone accuracy and proper handling of more complex customer queries. We are still in the learning phase, so we expect performance and efficiency to improve as we become more familiar with the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Justina G. Customer Experience Associate Luxury Goods & Jewelry ### "As a CS Rep, Zaapi is my favourite CS tool yet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2026 As a CX Rep, which involves both support and sales, I need to field new enquiries all day from a number of different channels as well as send follow-ups to clients for both aftersales and pre-sales. Doing that in email, WhatsApp etc… directly can get really confusing, but with Zaapi I’ve got everything well-organised in one place, which makes my job infinitely easier. Pros I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is really smooth and intuitive. It also comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend! Cons Nothing much to dislike at the moment. While it's still a new product, I believe there will be more features and integration to be introduced in the future. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [SleekFlow](https://www.capterra.com/p/232245/SleekFlow/) Wanted something to consolidate different platforms into one Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hilary H. Head of Customer Engagement Retail ### "Scalable, Multi-Channel Support Platform with Strong Automation Capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Overall, Zaapi has streamlined our multi-channel customer communication and improved operational clarity. It’s a reliable, scalable platform that supports automation without sacrificing human oversight and strong support team. Good value for teams managing complex support workflows. Pros Zaapi centralises WhatsApp, Instagram, email, and live chat into one clean interface, which significantly improves team visibility and response time. The automation and flow builder are powerful yet intuitive, allowing us to create structured workflows for common queries (recommendations, order support, sizing). Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented. Cons Some areas (e.g., email attribution and edge-case routing logic) could benefit from clearer visibility and more granular controls. Minor UI refinements would further improve efficiency for high-volume teams. But the team is responsive and open to improvements and are currently working on them as we speak. Switched from [Re:amaze](https://www.capterra.com/p/132952/Reamaze/) We switched from Reamaze to Zaapi to better centralise multi-channel communication (especially WhatsApp and social DMs), improve automation capabilities, and gain clearer assignment and workflow control. As our team and channel complexity grew, we needed a platform that could better support structured routing, tagging, and scalable support operations. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reasons for choosing Zaapi We chose Zaapi because it offered stronger native support for multi-channel messaging (especially WhatsApp and social DMs), more flexible automation and workflow routing, and clearer assignment, tagging, and reporting for team coordination. Compared to alternatives, Zaapi delivered a more unified and scalable support experience tailored to our operational needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nuwairah H. CS Leisure, Travel & Tourism ### "A Beginner-Friendly All-in-One App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2025 Overall, the app works well and is easy to use. The support team is responsive, helpful, and always willing to guide, which makes the onboarding and daily usage much smoother. Pros I was looking for an app that could integrate all my social media and marketplace channels, and Zaapi turned out to be the perfect solution. It’s beginner-friendly and makes using AI feel seamless and easy. Cons I actually wish it could support social media chats and comment management as well, as this would make it a more complete all-in-one solution for businesses managing multiple platforms. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Ease of use. Marketplace integration, AI and automation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Daniel S. Director Retail ### "Zaapi saves me time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 Pros I like that Zaapi is easy to use and set up, making the initial setup process very simple. I appreciate the omni chat consolidation and AI chat replies feature, which helps me see all my platforms in one view and effectively replies to chats as a first cut. The AI is effective in clearing most chats, which saves me and my team time. Cons Zaapi is simple to use and no worries here for me and my teams usage. simple to set up and time saving as well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.