--- title: "HALO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HALO Software - reviews, pricing plans, popular comparisons to other Agentic AI products and more." source_url: "https://www.capterra.com/p/10031513/HALO/" page_type: "product" language: "en" --- # HALO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) HALO ## What is HALO? HALO is an AI platform that enables organizations to create, deploy, and improve autonomous agents across communication channels such as voice, messaging, email, social media, and web chat. The agents execute tasks, access business systems, and manage complex workflows with contextual awareness. HALO Studio provides a unified environment for creating agents, managing knowledge bases, testing, and analyzing performance. The Ask HALO assistant allows users to describe business problems and generate agents in minutes. Agents integrate with CRM, ERP, and ecommerce systems to retrieve data and perform actions during conversations. Analytics features include topic analysis, resolution tracking, and root cause identification. HALO supports seamless handoffs to human agents while preserving context. The platform operates on CM.com's infrastructure with governance controls to define agent capabilities and boundaries. ## What is HALO used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Agentic AI](https://www.capterra.com/agentic-ai-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1000 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HALO?[Manage this product listing](https://www.g2.com/products/cm-com-halo/claim_requests/new?auto=true) ## HALO Overview Updated September 2026 AI summary HALO is a virtual assistant platform designed for businesses of all sizes, offering AI-driven capabilities like chatbot interaction, natural language processing, and contextual guidance. It supports business process automation, intent recognition, and personalization, while optional features include workflow automation, speech recognition, and code-free development. HALO is delivered via cloud, SaaS, and web-based deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HALO 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €1000 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (20) Value For Money 0.0 (0) Value For Money 4.6 (19) Customer Service 0.0 (0) Customer Service 4.7 (20) ## HALO alternatives [Intelswift](https://www.capterra.com/p/10026383/Intelswift/) [4.8 (20)](https://www.capterra.com/p/10026383/Intelswift/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026383/Intelswift/) [Corebee](https://www.capterra.com/p/10037954/Corebee/) [5.0 (1)](https://www.capterra.com/p/10037954/Corebee/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037954/Corebee/) [SendGround](https://www.capterra.com/p/10044370/SendGround/) [5.0 (1)](https://www.capterra.com/p/10044370/SendGround/#reviews) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10044370/SendGround/) Highest Rated [mIAgenda](https://www.capterra.com/p/10047825/mIAgenda/) [5.0 (3)](https://www.capterra.com/p/10047825/mIAgenda/#reviews) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10047825/mIAgenda/) ## FAQs about HALO Overview ### What company size and specific industries is HALO built for? HALO is designed for mid-sized to large customer-focused organizations, especially CX, support, and digital teams. It fits fast-scaling eCommerce brands as well as companies in travel, hospitality, retail, and logistics that need tools for managing customer interactions and service operations. Features and Usability ### What are the key features of HALO? HALO offers AI/Machine Learning, Natural Language Processing, Intent Recognition, and Speech Recognition for automated interactions. Core workflow features include Automated Responses, Workflow Automation, Business Process Automation, Transfers/Routing, and Activity Dashboard. It also includes Knowledge Management, Personalization, Multi-Language support, Third-Party Integrations, API access, and Code-free Development. Getting Started and Support ### What customer support options does HALO offer? HALO provides FAQ/forum resources, phone support, and chat for customer help. With no reviewer feedback available on support experiences, no reliable claims can be made about response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 733 Agentic AI reviews Capterra reviewers highlight these as the features buyers care about most when choosing a virtual assistant: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) HALO includes **Speech Recognition** and **Natural Language Processing**, giving teams the tools to capture spoken input accurately and understand user intent more effectively. However, it does not offer **Conversation Intelligence**. Instead, HALO provides **Automated Responses** (**29%**), which can still help businesses handle common requests faster and maintain more consistent interactions, allowing teams to save time and respond to users more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agentic Task Execution Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Autonomous Task Execution Completes tasks independently without constant human intervention HALO 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agentic Task Execution: Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autonomous Task Execution: Completes tasks independently without constant human intervention - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Language: Manage and support multiple languages - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10031513/HALO/pricing/) HALO Core €1,000 Flat Rate,Per Month It includes: - Natural Language Agent Creation - Agent Tooling & Task Execution - Unified Knowledge Base - Contextual Memory - Brand Style Control - Omnichannel Deployment (WhatsApp, Voice, RCS, etc.) - System Connectors (CRM, ERP, Service Desk) - Performance & Optimization Analytics - Robust Deployment Pipeline (dev/test/staging/production) - Specialized Vocabulary - AI Learning Loop Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.