# Permut Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Permut Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/10031567/Permut

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# 

 Permut Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on December 29, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Permut

## What is Permut?

Permut is an AI-based customer feedback platform that replaces traditional surveys with conversational AI agents. The system creates brand-aligned virtual agents that engage customers in natural conversations to collect detailed feedback and uncover emotions and motivations. These AI agents are trained on the brand's identity and operate across multiple languages and channels including WhatsApp, SMS, and calls. The platform features an interactive dashboard displaying key metrics like NPS and sentiment analysis while allowing users to query their data directly. The system integrates with existing CRM and POS systems to provide context for customer interactions. As conversations occur, the platform transforms feedback into insights through the dashboard, helping businesses understand customer sentiment and identify trends without manual analysis.

## What is Permut used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€140

Flat Rate, Per Month

Free trial  
not available

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Do you work for Permut?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://permut.com&name=Permut)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Permut

0.0

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

€140

Flat Rate, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.7 (10,408)

Value For Money

0.0 (0)

Value For Money

4.5 (6,449)

Customer Service

0.0 (0)

Customer Service

4.5 (5,756)

## Permut alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customizable Fields

Customize data fields to support various needs and use cases

Customizable Reports

Alter the layout and content of reports

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

Permut 17 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Provides a channel for team members to share media files, communicate, and work together

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Graphical representation of data

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Version

Starter

€140.00

Flat Rate,Per Month

It includes:

-   300 credits
-   100 credit top-up: 45€
-   Custom channel

Business

€390.00

Flat Rate,Per Month

It includes:

-   3 seats
-   1000 credits
-   100 credit top-up: 39€

Scale

€1,590

Flat Rate,Per Month

It includes:

-   5 seats
-   4000 credits
-   100 credit top-up: 35€

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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