--- title: "Permut Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Permut Software - reviews, pricing plans, popular comparisons to other Market Research products and more." source_url: "https://www.capterra.com/p/10031567/Permut/" page_type: "product" language: "en" --- # Permut Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Permut ## What is Permut? Permut is a cloud-based customer engagement platform that uses autonomous AI agents to handle support, retention, and feedback collection through real conversations across multiple channels. Businesses configure agents using natural language instructions and business rules, then deploy them consistently across web, app, WhatsApp, and Instagram. Agents draw on a brand knowledge base and live customer data to respond to inquiries, escalate complex cases to human teams, and collect post-purchase feedback. The platform includes a real-time dashboard that tracks conversation topics, resolution rates, performance gaps, and opportunities. Managers can monitor agent behavior, apply guardrails, and adjust settings over time as the knowledge base grows. Permut suits small to enterprise-sized businesses in retail, e-commerce, subscription services, and rental operations that need to scale customer engagement without increasing headcount. ## What is Permut used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €140 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Permut?[Manage this product listing](https://www.g2.com/products/permut/claim_requests/new?auto=true) ## Permut Overview Updated September 2026 AI summary Permut is a cloud-based platform for businesses of all sizes seeking to manage and analyze customer feedback and interactions across multiple channels. Serving feedback analytics, conversational AI, and customer experience needs, it offers CRM tools, collaboration features, alerts, engagement tracking, and customizable reporting. Integration with third-party services and flexible pricing support scalable customer relationship management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Permut 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €140 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (89) Value For Money 0.0 (0) Value For Money 4.6 (61) Customer Service 0.0 (0) Customer Service 4.7 (67) ## Permut alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/254609/Marvin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Permut Overview ### What company size and specific industries is Permut built for? Permut is designed for small, midsize, and enterprise businesses in retail, e-commerce, subscription services, and rental operations that need support for customer service, engagement, and retention. It fits companies across these sectors that want a scalable way to manage customer interactions and ongoing relationships. Features and Usability ### What are the key features of Permut? Permut offers CRM, collaboration tools, and multi-channel communication for managing customer interactions. It includes alerts and real-time notifications, feedback management, and engagement tracking for monitoring responses. Reporting features cover customizable reports, real-time reporting, reporting/analytics, dashboards, data visualization, visual analytics, customizable fields, and customizable templates. Pricing ### How much does it cost and what fees or limitations are included? Permut offers a free version, plus paid plans starting at €140 per month for the Starter plan. Business costs €390 per month and Scale costs €1590 per month. The free tier includes 1 seat and non-customizable channels; paid tiers add more credits, seats, and custom channel options. Integrations ### Which third-party tools and platforms does Permut integrate with? Permut integrates with Agentforce Service (formerly Salesforce Service Cloud), BigBlueButton, Hive, Make, Shopify, Shopify Plus, and Zapier. These integrations cover customer service, video conferencing, project management, automation, and ecommerce platforms, giving Permut connections to key business tools used across support and operations. Getting Started and Support ### What training and onboarding options does Permut offer? Permut provides live online training sessions to help teams get started. Live online sessions support guided setup and real-time instruction, giving users a structured format for learning the product and asking questions during onboarding. Getting Started and Support ### What customer support options does Permut offer? Permut provides email/help desk support for customer questions and issue handling. No reviewer feedback about support experience is available in the catalog data, so response times, helpfulness, and common frustrations are not described here. ## Features AI summary Based on 3,764 Market Research reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Permut supports **Feedback Management** and **Reporting/Analytics**, giving teams a way to collect customer input and track trends through measurable insights. However, it does not include **Surveys & Feedback**. Instead, it offers **Customizable Fields** (**41%**), which can help businesses capture more specific customer data and organize records around their own processes, helping teams respond to feedback more effectively and make better customer experience decisions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Fields Customize data fields to support various needs and use cases Customizable Reports Alter the layout and content of reports Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Permut 17 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10031567/Permut/pricing/) Starter €140.00 Flat Rate,Per Month It includes: - 300 credits - 100 credit top-up: 45€ - Custom channel Business €390.00 Flat Rate,Per Month It includes: - 3 seats - 1000 credits - 100 credit top-up: 39€ Scale €1,590 Flat Rate,Per Month It includes: - 5 seats - 4000 credits - 100 credit top-up: 35€ Enterprise Custom Quote Available It includes: - Unlimited seats - Unlimited credits - Priority support - Custom integrations ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ BigBlueButton](https://www.capterra.com/p/162664/BigBlueButton/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.