# Permut Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Permut Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10031567/Permut/reviews --- # Permut Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Permut ## What is Permut? Permut is an AI-based customer feedback platform that replaces traditional surveys with conversational AI agents. The system creates brand-aligned virtual agents that engage customers in natural conversations to collect detailed feedback and uncover emotions and motivations. These AI agents are trained on the brand's identity and operate across multiple languages and channels including WhatsApp, SMS, and calls. The platform features an interactive dashboard displaying key metrics like NPS and sentiment analysis while allowing users to query their data directly. The system integrates with existing CRM and POS systems to provide context for customer interactions. As conversations occur, the platform transforms feedback into insights through the dashboard, helping businesses understand customer sentiment and identify trends without manual analysis. ## What is Permut used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €140 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Permut?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://permut.com&name=Permut) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Permut 0.0 VS. [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €140 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,604) Value For Money 0.0 (0) Value For Money 4.2 (2,659) Customer Service 0.0 (0) Customer Service 4.3 (2,767) ## Permut alternatives [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (2,895)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Permut Features and Usability ### What are the key features of Permut? Permut offers CRM, collaboration tools, and multi-channel communication for managing customer interactions. It includes alerts/notifications, real-time notifications, and engagement tracking, plus feedback management and sentiment analysis for measuring responses. Customizable fields, templates, dashboards, and reports support data visualization, real-time reporting, and analytics. Pricing ### How much does it cost and what fees or limitations are included? Permut starts with a free version, then the Starter plan at €140 per month flat rate. Business costs €390 per month, and Scale costs €1,590 per month. The Free plan includes 1 seat, 50 credits, and non-customizable channels; paid plans add more credits and seats. Getting Started and Support ### What customer support options does Permut offer? Permut provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback is available to describe support speed, helpfulness, or common frustrations, so only the listed channel can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools Provides a channel for team members to share media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Fields Customize data fields to support various needs and use cases Customizable Reports Alter the layout and content of reports Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Permut 17 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. ## Pricing Free Version Starter €140.00 Flat Rate,Per Month It includes: - 300 credits - 100 credit top-up: 45€ - Custom channel Business €390.00 Flat Rate,Per Month It includes: - 3 seats - 1000 credits - 100 credit top-up: 39€ Scale €1,590 Flat Rate,Per Month It includes: - 5 seats - 4000 credits - 100 credit top-up: 35€ Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.