# Genki Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Genki Software - reviews, pricing plans, popular comparisons to other Optometry products and more.

Source: https://www.capterra.com/p/10031607/Genki

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# 

 Genki Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 24, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Genki

## What is Genki?

Genki is a modern, cloud-based EMR and practice management platform built for independent Canadian optometry. Designed with an intuitive interface and patient-centric flow, Genki makes scheduling, charting, billing, and inventory management simple and efficient for the entire eye care team. Offices can streamline OHIP claims, automate recalls and reminders, track inventory, and securely manage patient records from anywhere. Streamlined onboarding, and customizable exam templates, forms and reports reduce setup time and make adoption easy for both doctors and staff. Built for transparency, Genki offers affordable, flexible pricing with no hidden fees or contracts—so clinics only pay for what they need. By blending powerful features with human-centered design, Genki helps practices save time, improve accuracy, and focus on exceptional patient care.

## What is Genki used for?

[Optometry](https://www.capterra.com/optometry-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Genki?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hellogenki.ca&name=Genki)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Genki

5.0 (2)

VS.

[4.5 (203)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/)

Starting Price

Contact vendor

Starting Price

$319

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.4 (203)

Value For Money

5.0 (2)

Value For Money

4.5 (173)

Customer Service

5.0 (2)

Customer Service

4.5 (196)

## Genki alternatives

[4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (56)](https://www.capterra.com/p/225457/Anagram/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/)

[3.7 (68)](https://www.capterra.com/p/156685/Eyefinity-EHR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

62%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/156685/Eyefinity-EHR/)

Highest Rated

[iTRUST](https://www.capterra.com/p/181958/iTRUST/)

[5.0 (119)](https://www.capterra.com/p/181958/iTRUST/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/181958/iTRUST/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customizable Templates

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Data Import/Export

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Insurance Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Document Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Forms Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage and track all forms in a centralized location

Patient Records Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Genki 33 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage various aspects of appointments including booking, rescheduling, canceling

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Manage and track all internal and external communication conducted via calls, email, text, or chat

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Transmit prescriptions to pharmacies electronically

Reminders sent via email

Create and securely store digital patient records

Serves Optometrists

Store, manage and track all forms in a centralized location

Checking eligibility of patients for different insurance claims

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Track and manage inventory levels to maintain proper supply

Manage billing and payments for a healthcare provider

Allows medical providers to engage patients in a variety of ways to ensure their health.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Manage physician availability and schedules

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor sales and make necessary adjustment in order to increase demand and revenue

Plan availability and assign specific time slots for tasks and resources

Send messages via SMS

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (2)

5.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Sunny W.

Optometry

Health, Wellness and Fitness

### "They are going to do so well! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 30, 2026

I have used many EMRs and I have looked into even more EMRs. Overall capability-wise, Genki has been the best EMR I have used. It has made my life A LOT easier. Their customer service is awesome, the team really istens to you as well. Genki is exactly how a modern EMR should be like!

Pros

\- Very comprehensive system designed for modern optometry - Great patient engagement, scheduling, recall, reminder, inventory management, faxing, referral tracking and EMR all in one! - I spent aout 50% less time charting, emailing patients, or tracking patients' referrals down. - Affordable!

Cons

They are a relatively new company, but they really listen to their customers and care about the "pressure point" that eye care providers face. I can see that new features are being released continuously.

Switched from

[AccuroEMR](https://www.capterra.com/p/166227/Accuro-EMR/)

I want something that is made for optometry and can intergrate with my devices.

Alternatives considered

[Visual-Eyes](https://www.capterra.com/p/127866/Visual-Eyes/)

Reasons for choosing Genki

Genki is more affordable, their patient engagement abilities are better and their overall look is more modern

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Celine L.

Optometrist

Health, Wellness and Fitness

### "Great new and scalable EMR for optometry!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2025

Overall, Genki's been great for our clinic. We really like the clean, modern interface — it’s easy to use, affordable, and has definitely helped us run things more smoothly day to day.

Pros

We wanted a cloud-based EMR without the hefty price tag—and Genki definitely delivers! It makes managing everything—EMR, OHIP billing/reconciliation, patient communication, inventory, booking, and more—so much easier. It also lets us send emails, faxes, and SMS messages directly from the platform. Plus, their support team is super responsive and great to work with. Highly recommend!

Cons

It takes some time to get used to any new EMR and this was no different. The learning curve wasn't that steep and the team was great with training and answering questions we had along the way!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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