--- title: "Text Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Text Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10031687/Text/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Text Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Text ## What is Text? Text turns customer conversations into revenue. It surfaces buying signals already hiding in your support queue, so every chat becomes a chance to sell. AI agents don't wait for questions. They reach out to hesitating visitors, detect intent, qualify leads, and capture details around the clock. When intent is high, they route the conversation to the right person with full context, so your team can close instead of catch up. When no one's online, the AI keeps working: resolving queries, collecting leads, and setting your team up for meaningful follow-ups. The AI resolves repetitive questions end-to-end, trained on your knowledge base, with a 74% resolution rate versus 59% industry average. Define what it does in plain language, no code needed. Point it at your website and it's handling conversations the same day. Security - SOC 2 audited - GDPR and CCPA compliant - PCI DSS certified 14-day free trial, no credit card required ## What is Text used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 32 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Text alternatives Highest Rated [4.7 (24,229)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,476)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Text Overview ### Which roles and teams benefit most from Text? Text is most used by sales, account management, and customer support teams that need to manage client conversations, renewals, and service escalations. Marketing leaders use it to coordinate outreach and campaign communications, while operations, technology, and business leaders rely on it to oversee workflows, internal coordination, and customer-facing activity. Answer based on 32 reviews Overview ### What company size and industries is Text built for? Text is for small ecommerce and online teams, with 88% of reviewers from small businesses and Education Management leading at 19%. It supports customer service, support, and sales teams of 2–50 agents, while also serving midsize businesses (9%) and enterprises (3%), including Apparel & Fashion and Health, Wellness and Fitness organizations (6% each). Answer based on 32 reviews Features and Usability ### What are the key features of Text? Text offers live chat, chatbot, omnichannel communication, and ticket management for customer support. It also includes AI Copilot, AI summarization, automated responses, routing, and autoresponders. Additional features cover CRM, knowledge base management, workflow automation, analytics, access controls, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Text starts at $19 per user/month for the Essential plan, with the Growth plan at $79 per user/month. A free trial is available. Reviewer feedback is mostly positive on value, but some note per-user pricing can become expensive as teams grow and that price increases have made it harder to justify. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Text integrate with? Text connects natively to Adobe Commerce, BigCommerce, ChatBot, ChatGPT, Claude, Google Tag Manager 360, HelpDesk, and Klaviyo. It also integrates with KnowledgeBase and several live chat and Magento 2 extensions, including LiveChat, Live Chat App, Live Chat Software, Magento 2 Blog Extension, and Magento 2 Form Builder. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Text offer? Text provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars can support guided instruction, while documentation offers written reference materials and videos provide self-paced learning resources for users getting started with the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does Text offer? Text offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Users describe support as responsive and helpful, with quick issue resolution and easy access to assistance. A few note that chat can feel bot-driven at times, which may slow down getting direct answers. Answer based on 9 reviews Features and Usability ### Is Text easy to use for customer support teams? Text makes daily customer messaging easy to learn, with a clear workspace and simple setup for support teams. Agents and small business teams value quick navigation, CRM connections, and Sneak Peek typing previews that help them prepare responses. New users may need time to locate every setting when configuring more detailed options. Answer based on 13 reviews Features and Usability ### How easy is the Text user interface to navigate? Text provides a clean, fast interface that helps agents manage live chats, tickets, and automation without much training. Support and e-commerce teams find the chat design easy to navigate and appreciate configurable AI agent settings. Some users may want broader customization and more advanced communication controls than the standard interface offers. Answer based on 10 reviews ## Features AI summary Based on 5,357 AI Agents for Customer Support reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Text supports all three of the features reviewers rate most important: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer requests across channels, handle call operations more effectively, and maintain consistent service workflows, allowing teams to respond faster and deliver more reliable customer support. Multi-Channel Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Mobile Access 4.4 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Chat 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Transcripts/Chat History 4.4 (16) 100.00% of 16 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-Time Monitoring 4.4 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Text 136 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (32) 4.6 Based on 32 reviews ## Pricing Value for money 4.4 (31) Free Trial [View pricing plan details](https://www.capterra.com/p/10031687/Text/pricing/) Essential $19.00 Per User,Per Month It includes: - 1 AI agent - 10+ AI agent resolutions - 5 Reply suggestions - 5 AI text editing - 10,000+ API calls - 50 Live visitors tracked - 10 Custom skills - MCP server - AI Copilot - Shared inbox and ticketing system - 3 workflows Growth $79.00 Per User,Per Month It includes: - Tag suggestions - Ticket and chat summary - Team canned responses - Advanced widget customization - Advanced reporting - 50 Reply suggestions - 10 workflows - 30 campaigns - Everything in Essential - 10 AI agents - 200+ AI agent resolutions - 100 AI text editing - 200,000 API calls - 400 Live visitors tracked - Chat topics insights Value for money 4.4 (31) 4.4 Based on 31 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.7 Based on 32 reviews Filter by rating 5(23) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CL Colleen L. Owner Health, Wellness and Fitness ### "Great Chat ap to help with the customers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2026 I have used this less than a week and it already exceeded my expectations over Chatra and I have not even set the customizations fully yet. Pros Customization options are great as well as the customer support. They have been very helpful. This ap is very useful, if I need to tend to something else the AI agent is there to step in and learns your products, prices, can give tracking numbers, shipping details. Whatever information you send it. Cons A couple of time the AI agent sent a message after the auto enter message was sent without the customer reaching out. But this could really be me learning this new Chat and not an error. Switched from [Chatra](https://www.capterra.com/p/144752/Chatra/) I made the switch because this is so much more useful. I tried it for a couple days on the free trial and then cancelled my other Chat Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Aleksandar S. Account Executive Information Technology and Services ### "Seamless and efficient support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2026 An excellent support experience from start to finish. Marta, Veronica, and Marcin were helpful, well coordinated, and efficient. The continuity between agents was particularly impressive, and my request was resolved in a very short time. Pros I spoke with Marta, Veronica, and Marcin about the same request, and the handovers were completely seamless. Everyone had the full context, so it felt as though I was speaking with the same agent throughout. My request was resolved quickly, without my having to repeat anything. Cons I genuinely cannot point to any meaningful downside from this experience. Everything was handled quickly, clearly, and professionally. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CC Claudia C. Customer Experience Manager Apparel & Fashion ### "Reliable, Intuitive, and Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Pros We've been using this helpdesk solution for a while now, and it's been a great fit for our team. The platform offers excellent value for money — you get a robust set of features without breaking the budget. The customer support team is responsive and genuinely helpful whenever we've had questions. Getting started was straightforward thanks to an intuitive interface that didn't require a steep learning curve. On the features side, the live chat and email integrations work seamlessly, and ticket management keeps everything organized so nothing slips through the cracks. We also appreciate the customisation options, which let us tailor the experience to match our workflow and branding. Overall, a solid and reliable helpdesk tool we'd happily recommend. Cons Nothing really — the platform has consistently delivered on what it promises. No major pain points to report. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HH Harri H. Customer service manager Computer Hardware ### "Great choice for chat!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 Extremely well made application for customer service/sales with nice price point. Reports are easily accessed so we can see what is going great and what needs a little work. Their customer service has been very helpful when there has been a need to contact them. With time I will bet my pants that they will make the app even better! Pros Every customer is important to us and thanks to Text every customer can contact us around the clock. During business hours our customer service agents can answer queries in Livechat and after business hours AI Agents will handle the customer queries. Starting with AI Agents was easy and there are quite powerful customization tools to them, from personality to integrations! With campaigns our chat volumes have rocketed and combined with AI Agents the chat resolution rate is extremely high. Thanks to that every single customer gets the help they want. Cons All the different applications/names are confusing. Text/Livechat/Chatbot. Different Apps do different things, one single app would be the most efficient way. As usual AI is not perfect, it needs tinkering and optimization, thankfully it can be done easily from Text app. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Tidio had been going to shit for a few years, with price increases and developing unnecessary features for chat application. Multilanguage, a critical setting for us was paywalled to Tidio+ subscription model. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nick K. Group Head of Technology Retail ### "Great team at Text delivered proof of value in a very rapid proof of concept engagement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 15, 2026 Great engagement and proof of concept. Very flexible and responsive team worked with us to get value quickly Pros Great solution, easy to deploy and very helpful team at Text. Easy to deploy and lots of very useful features Cons Agentic AI features new, and evolving very rapidly - some functionality/features not yet developed / exposed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bart C. Strategy PM BA Design ### "Great solutions with strong potential" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support. Pros Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios. Cons Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'. Alternatives considered [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) Reasons for choosing Text Due to long experience of Text/LiveChat in this matter and the promises from Ai Chat Bot; earlier good experience with Text form client/customer side Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR Jermaine-Don R. Ambassador Education Management ### "Simple, Reliable, and Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2026 Overall, my experience with Text was positive. It was easy to use, reliable for everyday communication, and helped make messaging simple and efficient. Pros What I liked most about Text was its simplicity and ease of use. The interface was clear, reliable, and made communication quick and straightforward. Cons What I liked least about Text was that some features felt limited compared to other messaging platforms, especially around customization and advanced communication options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Michael F. Accounts and Operations Supervisor Information Services ### "The Ultimate Engine for High-Volume Client Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2026 Our experience has been incredibly positive. Since we moved to a pure-chat model, Text has been the backbone of our communication strategy. It’s reliable and fast, which is critical for our industry. With a few more advanced administrative controls for feedback and data management, it would be the perfect 10/10 tool. Pros The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication. Cons There are two specific areas for improvement: First, we need the capability to flag or remove invalid negative feedback that doesn't reflect the actual service provided. Second, the reporting would be much more efficient if there was an option to download all conversation transcripts into a single file for bulk analysis, rather than exporting them individually. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) We switched to this platform due to its cost-effectiveness and high performance; for our needs, live chat is the preferred communication channel. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Manager Consumer Goods ### "Great too for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 We have been a client for several years and had very positive experience. Highly recommend this app service. Pros AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it. Cons Nothing to think of. Overall positive experience. At time AL chat bot gets confused which website customer is coming from. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RH Rose H. Marketing Director Education Management ### "Reliable, Low-Maintenance Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 7, 2026 We've used LiveChat for support on our university website and it's been a dependable, low-friction tool. It handles the core job well, giving prospective students and visitors a quick way to connect with us in real time, without requiring much ongoing maintenance or administration. For teams that need a solid, no-fuss live chat solution, it delivers. Pros LiveChat does exactly what it promises without a steep learning curve. Our team picked it up quickly, and it's been stable and easy to manage day-to-day. The interface is intuitive and it integrates cleanly into our website. Cons The admin-facing support chat appears to be bot-driven, which can make it harder to get quick answers when you do have a question. That said, we rarely needed help, so it was a minor inconvenience at most. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10031687/Text/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Text](https://www.capterra.com/compare/180345-10031687/WhatsApp-vs-Text)