--- title: "Colby Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Colby Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10031692/Colby/" page_type: "product" language: "en" --- # Colby Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Colby ## What is Colby? Colby is an AI sales analyst software that integrates with Salesforce through a Chrome extension. The system enables users to update Salesforce data using voice commands, conduct market research on prospects, perform bulk updates, and create new contacts without manual data entry. Colby features real-time data entry capabilities, native support for custom objects, and meeting preparation functionality. The tool requires no implementation time as it understands system context to make updates, conduct research, and find records. Colby includes security measures with data encryption both at rest and in transit, and requires manual review for large edits to prevent erroneous changes. The software works with Salesforce accounts that have API access. ## What is Colby used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Colby?[Manage this product listing](https://www.g2.com/products/getcolby/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Colby 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Colby alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Colby Overview ### What company size and specific industries is Colby built for? Colby is designed for sales teams of all sizes that want to spend less time entering data into Salesforce and more time closing deals. It is best suited to sales-driven organizations across industries where fast deal management and accurate CRM updates matter. Features and Usability ### What are the key features of Colby? Colby includes CRM, contact management, and sales pipeline management for tracking leads and customer records. It also offers lead engagement, lead qualification, and sales activity management, plus scheduling, meeting management, and task management. Additional features include chatbot, automated responses, conversation intelligence, reporting/analytics, and AI/Machine Learning. Integrations ### Which third-party tools and platforms does Colby integrate with? Colby integrates with Salesforce Data Cloud and Salesforce Sales Cloud. These native connections support data and CRM workflows across Salesforce environments. Getting Started and Support ### What training and onboarding options does Colby offer? Colby provides in-person training and videos to help teams get started. In-person training supports direct, guided instruction, while videos offer self-paced reference for learning features and reviewing setup steps as needed. Getting Started and Support ### What customer support options does Colby offer? Colby provides email/help desk, FAQ/forum, and phone support. These channels give users written guidance, self-service answers, and direct contact for issue resolution. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight the following features as the top priorities when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Colby supports **Automated Responses** and **Natural Language Processing**, so teams can reply faster and handle user questions with more accurate intent recognition. However, it does not include **Language Detection**. Instead, it offers **AI/Machine Learning** (**42%**), which can still improve how the chatbot learns from interactions and responds over time, helping businesses manage conversations more efficiently and providing teams with better tools to handle customer requests at scale. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Generative AI Use AI to generate content in the form of text, images, videos, etc. Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Natural Language Processing Process and analyze human language in text or audio form Colby 6 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Natural Language Processing: Process and analyze human language in text or audio form --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Colby AI Custom Quote Available. It includes: - Voice-to-Salesforce Entry - Bulk Data Updates - Salesforce AI - Data Entry - Lead Generation - Meeting Preperation - AI Data Entry ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Data Cloud](https://www.capterra.com/p/10013117/Salesforce-Data-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.