--- title: "Fluents Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fluents Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/10031728/Fluents/" page_type: "product" language: "en" --- # Fluents Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Fluents ## What is Fluents? Fluents is an AI-powered calling platform that automates both inbound and outbound phone communications. The software features natural-sounding AI agents that handle call functions including lead qualification, meeting scheduling, call routing, and voicemail detection without complex setup. Fluents includes scriptless operation, custom voice profiles, real-time agent handoff, and AI lead scoring to enhance call management efficiency. The platform accommodates high call volumes with its monthly capacity while maintaining CRM synchronization and calendar integration features. The system connects with existing phone numbers and tools like Twilio and Salesforce, enabling businesses to automate phone interactions through dynamic scripts that adapt in real-time, automatic follow-ups, and smart routing capabilities. ## What is Fluents used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fluents?[Manage this product listing](https://www.g2.com/products/fluents/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fluents 0.0 VS. [### Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (398) Value For Money 0.0 (0) Value For Money 4.4 (315) Customer Service 0.0 (0) Customer Service 4.2 (316) ## Fluents alternatives [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Spiky.ai](https://www.capterra.com/p/10005445/Spiky-ai/) [5.0 (4)](https://www.capterra.com/p/10005445/Spiky-ai/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10005445/Spiky-ai/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) ## FAQs about Fluents Overview ### What company size and specific industries is Fluents built for? Fluents is designed for businesses of any size that rely on phone lines, including companies that need to manage voice communication as part of daily operations. The target audience is broad and not tied to a specific industry, making it suitable for organizations across many sectors. Features and Usability ### What are the key features of Fluents? Fluents offers AI and machine learning features for conversation intelligence, speech recognition, sentiment analysis, and automatic transcription. It also includes multi-channel communication tools such as chat, SMS messaging, call management, call recording, and autoresponders, plus CRM, lead management, workflow automation, reporting, and access controls. Integrations ### Which third-party tools and platforms does Fluents integrate with? Fluents integrates with Salesforce Platform and monday CRM. These catalog integrations cover CRM and platform connectivity for teams that need to connect customer data and workflow records across systems. Getting Started and Support ### What training and onboarding options does Fluents offer? Fluents provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does Fluents offer? Fluents provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support is organized through multiple channels, giving users several ways to find answers or contact the team. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 2,771 Conversation Intelligence reviews Capterra reviewers highlight these as the features buyers care about most when choosing marketing analytics software: - **Contact Management** (**59%** of reviewers rated this feature as critical) - **Real-Time Data** (**54%**) - **Email Marketing** (**58%**) Fluents includes **Contact Management** and **Real-Time Data**, giving teams a way to organize customer information and monitor campaign activity as it happens. However, it does not include **Email Marketing**. Instead, it offers **Lead Capture** (**62%**), a feature reviewers also rate highly, helping businesses collect prospect information more effectively and giving teams the data they need to improve follow-up and conversion efforts. Access Controls/Permissions Define levels of authorization for access to specific files or systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Transcription Use AI to convert voice into text automatically Autoresponders Create and automatically send premade copy in response to customer messages Fluents 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Transcription: Use AI to convert voice into text automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar: A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Contact Centers: Designed for contact centers. - For Sales Teams/Organizations: Caters to sales teams - Intent Recognition: Helps understand a user's intentions/actions - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Pipeline Management: Pipeline view and tracking lead status - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Growth Custom Quote Available Enterprise Custom Quote Available It includes: - Advanced security controls - API access & custom solutions ## Integrations [ monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.